Home Services reviews in Westfield, Massachusetts

BAD BAD BAD STAY AWAY FROM THEM !!!
i would not recommend them to anyone , bad customer service , very unprofessional and bad quality overpriced !!! my law was getting bad after every treatment and when i mentioned it , they kept saying that we cut the grass to short , after few times we started to cut the grass actually at the max height and the excuse was that rain is killing the grass lol had the mosquito and bug treatment which was a complete failure and the excuse they gave us was that there are trees around it .

We have been using New England Lawn Care for many years now. Jay is absolutely amazing. Knowledgeable, diligent and goes above and beyond to make sure our lawn needs are met.

New England Lawn Care does an outstanding job! I also like their portal that I can see everything in one page. The team is professional, friendly, and always on time. Highly recommend!

New England LawnCare has serviced my lawn consistently for 20 years.

The owner, Jamie, is well experienced, highly trained and licensed in his profession. He is also a pleasure to work with.

This business is staffed with all very professional, accommodating and well trained technicians.

I highly recommend the services of New England LawnCare

New England Lawn Care company has been our go to for lawn maintenance. Their quick response to our lawn needs has been outstanding. They take the time to really analyze your lawn care needs. I’m really happy with my lawn appearance.

On behalf of Blanco Electric, we appreciate the service New England Lawn Care has provided. From the initial interaction with Jake, who went over all the services and the benefits they provide. Jake then kindly introduced Jay to the property who'd be person servicing the lawn, to ensure everyone was familiar with the property for the best possible experience. We were then introduced to Kelly, who was so kind and helpful in assisting getting us enrolled in the services, and set the expectations so we knew what the next steps were. We highly recommend New England Lawn Care, their customer service and desire to provide the best care to your lawn is top notch! Thank you Jake, Jay, Kelly and Team!

Jay from New England Lawn Care is amazing. Always so great at answering our questions, very professional and caring. He is one of the main reasons we work with this company! Our lawn looks amazing!

New England lawn care has been doing my fertilizing for a few years. They have rehab, my whole lawn into a beautiful lawn. I had a new septic put in and at this time the redoing it all again for me always on time. Service is always top notch. Staff is very welcoming and can always answer my questions. I highly recommend them.

New England Lawn Care Inc has been providing services for our home for more years than I can remember. Professional, friendly, and always available to answer questions. Their expertise and reasonable prices will keep us as customers.

New England lawn care took over our yard from a previous provider who had in just 3 years wrecked large sections of our lawn. It took Nelc a year or two but now our lawn is back to being lush and green. Great job! Thank you

They did well in the beginning first few visits, but it only takes one time to either put the wrong stuff down or too much of it. My backyard was severely burned and has thankfully came back some what in the last month to about halfway green, the technician Andy came back when I called and he tried to tell me it was diseases and such. I have never had brown for the seven years I’ve lived here, both my neighbors on either side of me have perfect green grass. It’s partially shaded in the backyard and so it gets filtered sunlight never dries out. Told them to stop coming here and pay us for the rest of the year since we were pre-paid. After receiving, half the applications and me denying the other half thought we would get 50% back instead got like 25% Wife called them back without talking to me (I would not have) they said they would send the owner. Jay came when we were not home. Left a note blaming it again on “disease scars”. My house is surrounded with cameras. I have pictures of the green grass before they came that last visit and brown grass the very next day that progressively got worse. My grass was green like you can see my neighbors in the picture. The equipment they used to deploy the spray left streaks as well.
I think they’re capable of delivering a good service like they did initially, but made a mistake, and did not own up to it.

New England is the best. Three years ago our lawn was a world class collection of weeds. The lawn was transformed by the second year and so noticeably improved that 2 neighbors dropped their services and switched. New England Lawn Care does an incredible job, especially Jay who analyzes and applies the treatments.

New England Lawn Care has taken care of our lawn for the past few years; we're very happy with their work. We saw what a beautiful job Andy did with our neighbor's lawn and signed up for services. We appreciate Andy's consistent communication and work ethic; we would (and have) recommend NELC to our friends and neighbors.

New England Lawn Care has been doing our yard for several years. Our lawn always looks immaculate, people always stop and complement us on how nice it looks. We have had many other lawn care services and they definitely are the best we’ve ever had. The staff is extremely knowledgeable. When they see an issue in the lawn, they bring it to my attention and educate me on what they see. We also have 2 dogs and they always notify us prior to coming. I highly recommend New England Lawn Care if you are looking for great service and a beautiful lawn.

Edited 9/17/25 - I would like to add that since this review, we've been in contact with the company, and they are kindly working to repair and rehab our yard at no cost to us, which I greatly appreciate.** We are deeply disappointed with the service provided by New England Lawn Care. As new homeowners in the area, we were upfront about our limited knowledge of NE lawn maintenance and our desire for clear guidance on caring for our yard. We explicitly communicated our expectations and sought professional assistance to ensure a healthy lawn.

New England Lawn Care informed us that our yard had a grub infestation, requiring aeration, reseeding, and a year-long treatment plan to restore its health. We trusted their expertise and invested nearly $3,000 in their services over the course of a year. Unfortunately, our yard is now in worse condition than when we started, with the grub problem persisting despite the costly treatments.

After multiple attempts and numerous emails back and forth to address these ongoing issues, we received an unsatisfactory response from the owner, who stated, "It is also very possible you are experiencing a host of other pest-related problems now, including both chinch bug and bill bug infestations. We are finding them throughout all areas of Western Massachusetts. As I stated earlier, lawn care is nothing more than continuously managing one problem after another. Two years of continuous service is typically required to achieve desirable results. There is no final resolution, there is no end, and there is certainly no benefit in observing a lawn under summer stress at the end of August."

The owner did not visit our property to assess the situation and instead offered a discounted $2,700 plan for another year of service, implying that our expectations for a healthy lawn after one year were unrealistic and that these pictures and results were to be expected with the services we've paid for. We find this response dismissive and unacceptable, given the significant investment we made based on their recommendations. The condition of our yard speaks volumes about the quality of service and expertise provided.

We caution others considering New England Lawn Care to carefully evaluate their services. Our experience has been frustrating, costly, and ultimately ineffective, leaving us with a lawn in poorer condition than before.

Friendly and knowledgeable!

Best guys around!

Always on time, professional, friendly and very accommodating. These guys rock!

Thank you Jay and team - amazed how quick, efficient and thoroughly you cleaned up the yard and so many leaves !!!! 👍🏻

Jay was responsive, professional and prompt. I used him and his crew for leaf clean up and will use him again next fall.

Reliable, efficient, professional and affordable Lawncare company. Highly recommend for spring or fall yard cleanups.