Plumbing reviews in Westfield, Massachusetts

Counter help. That actually wants to help

helpful staff that go and above and beyond. they helped me find some pumps for a larger heating system.

They killed it.

great option babyyy

Friendly fast and very neat

extremely rude lady at the front desk when inquiring.

Awesome work. Quick, professional and responsible.

Super Reliable, fast and efficient, good job guys!

I'd say some solid work and excellent work ethic among their crews.

Great customer service, quick timing and reliable work. Highly recommend for any job emergency like mine or general plumbing

They did wonderful and owner and staff were all happy to help our home and they were friendly seems like a good business ran in a good way when employees are happy to you know they do honest work can't wait for next winter now with new heating system install

Solid crew always done great work whenever I had issues at my home. Done in a timely fashion and great job.

I recently learned from our city inspector that Tandem Mechanical didn't pull a permit when they installed my water heater last year, and a portion of the install is out of code.

They've also been spotty on getting back to me with other issues/requests over the last year, promising to call me back and then not reaching back out on multiple occasions.

I don’t understand how this business received 5 stars. This was my very first time calling this business for a leaky problem I was having. I made an appointment on their site and they claim they never got my appointment info and no one showed up. Then I called and actually spoke with someone and they said they would schedule me an appointment, I waited all day yesterday for them to call me back with the appointment info and they never did. I called them back for a third time and this time they informed me that someone would come out to my home today between 8-9am and still no one showed. I called and now they won’t even answer. I don’t understand what the problem is. All I was trying to do was get a free estimate about a leaky problem in my home and yet this company is very unprofessional, very un organized and I am just disgusted that a business can be this rude to new customers. I encourage everyone to think twice before asking for their business. Don’t do business with this company

04/2023 UPDATE: Upgrading to four stars.

We are trying to sell the house, and a cursory examination of the facilities revealed several problems with the boiler installation.

I called Josh from Tandem, and after I got a hold of him, he came by and fixed it for free even though the 1-year labor warranty has expired. He also explained that he ended up replacing some of his old crew last year because they were doing less than fully conscientious work.

ORIGINAL REVIEW:

I've had Tandem Mechanical do my boiler replacement -- we went from oil to gas. The communication was less than ideal, it was very hard to get a hold of Josh. The work itself was OK (hence 2 stars). However a part of the contract was removal of the old oil tank -- and Josh couldn't do it at the time, so he asked me to sign off on the completed work, minus $500, with the understanding that he will finish the tank and get the remaining $500. And then he didn't do it and I had to arrange for the removal of the tank myself, which took several more weeks and over $600.

Great company to hire if you ever need work done !! Professionalism from top to bottom would 100% recommend calling tandem mechanic for any plumbing/heating/Hvac needs

Mason replaced our faucet that was leaking!
Then fixed our shower!!
Replaced outdoor faucet! OMG!
FABULOUS!!!!! SOOOOOOO PROFFESSIONAL!! GREAT JOB!!!!!

Tandem helped to install my parents new furnace/ac and water heater. Amazing job. Great company.

I would recommend anyone to Tandem Mechanical Inc. Josh is tentative, punctual, and easy to communicate with. The crew that did our house was amazing, competent, and only cared about making us happy. If you’re struggling to find a good plumber, you just found one.

I had problems with my garbage disposal. The rep showed up within 30 minutes. He was very pleasant and did a great job. He left his boots at the front door without being asked.

Had an issue with the bathroom pipes leaking, they were very fast to come out and solve the issue for us! I highly recommend using this company. Josh and his team are friendly, smart, professional and honest. If I could give 10 stars I would!