Constraction reviews in Wilbraham, Massachusetts

Extremely disappointing experience

I am very unhappy with the pool patio installation from Crystal Brook Concrete Concepts. The customer service was decent to start the project but fell apart quickly once flaws and issues were pointed out. The communication was almost nonexistent at that point, and any questions or concerns were met with unprofessionalism. They even pointed blame back at us, the homeowners, blaming us for being responsible for the mistakes and craftsmanship flaws that were clearly made by the installation crew.

The quality of the install is subpar at best. There are visible footprints and roller marks (see attached photos-note that all photo have been taken when dry) all over the patio, and the sealant is patchy and uneven, leaving the surface looking unfinished and sloppy. The company did little to nothing to address the obvious issues even when the company came back onsite to confirm the problems in person. I expected a lot more for the amount I paid. I would not recommend this company to anyone looking for quality work and reliable service.

Great customer service, great quality workmanship.

Great quality of work. I definitely recommend

Poor communication, showed up for the money but took over a month to complete a to complete two day job. On top of that, subpar workmanship. Had to hire another contractor to properly redo the work that was done.

Called and set-up an appointment. They told me the would call before coming out that day and did neither. Not a good business practice.

I'm not even dealing with these people and they suck. They park on other people's property. Keep their vehicles idling for hours on end.

Great help and assistance from Marty - glad i contacted him about the air heated radiant floor forming system.

Buena

Never got a call back..waste of time