Reviews of local pros in Worcester, Massachusetts

We opted to get a new HVAC system after years of patching up the old one. This company did a great job at installing. They helped us choose out the right unit, finished the installation in one day, and we've been able to see the savings on our energy bills.

Great service. Reliable.

Very friendly professional and showed up fast.

Quality service, fair pricing, knowledgeable, reliable people.

I called All Points HVAC, I thought I might have a small leak in the 2ND floor bathroom tub drain. As it turned out I had a small leak under the bathroom sink. The plumbing material was a 1 1/4 chrome trap with tail piece. The plumber informed me he could not do it because he didn't have time. I called the company to ask them why would you send the plumber here if he doesn't have time to do the job? They told him he will be doing the job. When I spoke to the woman at the company I ask her what is this going to cost and she said she doesn't know because she does not know what the part will cost. The cameras on my house are showing the plumber was on property for 1 1/2 hours. He billed for 2 hours $380.00 Labor. The material at a plumbing supply company said the part goes for $50.00. I was charge $337.00 for the parts. I spoke to the guy at the plumbing store and said he can't understand how a job that takes 15 minutes and parts of $50.00 can turn into a bill like this!!!! The plumbing company left a message saying they charged my card $717.10!!!!!! I have never received a bill so shocking!!!! *** *********

Company has been utilized by us multiple times. Professional, efficient, prompt and complete in their process.

Greatly appreciated.

My mom had used this company a year or 2 ago to clean our AC units, which was great. This year we called them again for our yearly cleaning as well as an issue with 3 of our units not working. At first, the technician that came out told us it was plugs that needed to be changed, and that he was going to have Manny order the parts and come back out. After days of no response on when they were doing this, my mother had to heckle them to even give her a quote or answers to when they were coming out to fix the units. When the tech finally came back to fix them, he said it was actually the board in the converter. After again needing to the call the company several times for quotes that were promised the same day or next, the office told us we were actually going to need to replace the whole unit. During our annual cleaning they only washed out our filters, but nothing more and charged almost $1,000 for the 6 units. Our main unit we use in the living room was also left now being noisy and leaking water. My mother has several medical conditions where her doctors have told her she cannot be in the heat/humidity and the AC's are absolutely a medical necessity. At this point, we are just scrambling to have them repair what they have broken and we will be moving on to another company.

@SteveBaffaro

I had a great experience with Worcester HVAC Inc. The technician was punctual, friendly, and very knowledgeable. He repaired the issue efficiently and explained everything clearly. The pricing was fair, and the service was excellent. Worcester HVAC Inc continues to deliver reliable HVAC service.

Impressive HVAC heating contractor ensured prompt service, expert team, fair pricing, and dependable heating solutions always.

Knowledgable, great work, and friendly!!!

Good people committed to customer service and the community. When you call don't be surprised if a Bafaro answers the phone, even on a weekend.

Water heater ruptured. Called JJ Bafaro and response time and service top notch. Service people could not have been more professional! Highly recommend!!!

The man hired by my mothers landlord came into her home with NO mask on. My mother is over 60 and I was visiting with my 8 month old daughter when he arrived and entered the apartment . We did not a quarantine and social distance ourselves for nothing these past 2 months. I hope you consider there is an ongoing major health crisis and avoid the spread of covid 19 on future jobs.

They performed a job in our building waiting area. Left screws, and ceiling tile debris all over the floor for our office staff to clean up. Asked if they intended on cleaning up the area and was told they don't carry a vacuum with them. Leave the place like you find it. Will not use them again.

Zero stars. After two failed water heater installs, the third was removed from my basement today. Upon going downstairs I see a trail of rusty water trail on the floor leading to the stairs leading out through the bulkhead. I approached the technician nicely and asked him why he didn't take proper measure in covering the floor and he rudely explained to me that I had an unfinished basement and that it shouldn't be a concern - in a real nasty manner. Well, things escalated quickly and he was asked to leave. To my understanding this wasn't the first time with this guy at other peoples houses(grey hair mid to late 50's). Goes to show he can get away with anything and management wont let him go. No masks, installed the new heater in a puddle even after all this. Great look JJ Bafaro. Thanks, but you'll never do work here again.

We've had a significant amount of work done by JJ Bafaro and are really happy with their services. In addition we had an emergency repair with frozen pipes and a broken water heater and they came quickly over the weekend and professionally took care of everything. Thank you!

I have had a great experience with JJ Bafaro Inc. The work they do is impeccable and the service is extremely responsive. I would robustly recommend its services to any property owner who values maintaining value.

I’ve been a customer of JJ Bafaro’s for many years for my residence and rental properties. Extremely pleased with their responsiveness and the quality of service. HVAC and plumbing technicians are courteous, knowledgeable, and professional . They have a keen ability to identify problems and explain and implement solutions. I often recommend JJ Bafaro to friends and family and have always received positive feedback.

I recently had the pleasure of working with Alese from JJ Bafaro, Inc., and I couldn’t be more impressed with the level of service I received. From start to finish, Alese displayed professionalism, expertise, and a genuine commitment to ensuring my mini-split system was operating at its best.

I hired JJ Bafaro to provide annual maintenance on the four splits they installed. I have been very satisfied with the system and the quality of work was exceptional.

Beyond the technical skills, all of the employees I have worked with at JJ Bafaro have been courteous and respectful, leaving my home as clean as they found it. They also provided valuable tips on maintaining my system, which I greatly appreciated.

I highly recommend JJ Bafaro, Inc to anyone in need of installation or service. Their dedication to quality work and customer satisfaction is truly commendable.

J.J. Bafaro is a shining example of what a plumbing / HVAC company should be! Their recent installation of an outdoor shower at my house was nothing short of fantastic. From the moment I reached out, they were prompt, curious about my needs, and professional in every interaction.

The installation itself was flawless. The team was meticulous, ensuring the shower was perfectly integrated into my outdoor space. They answered all my questions, providing helpful tips on maintenance and care.

I've used J.J. Bafaro for several projects now, and they consistently deliver top-notch service. They are reliable, skilled, and genuinely care about their customers' satisfaction. I highly recommend them to anyone seeking a trustworthy and capable home service provider.