Affordable Plumbing Drain Cleaning & Water Damage Restoration

We had a clogged shower drain that turned out to be a clogged pipe. Affordable Plumbing diagnosed the issue in literally seconds and could replace it after getting a few parts.

The service tech Derik was amazing! He covered our washer and dryer, replaced the pipe, and moved everything back into place after cleaning up. He truly went above and beyond what I've typically experienced in other contractors.

I'll be calling them again if I ever have a plumbing related issue.

Had them come out to clear out my drains from the house to the street approximately 180ft from house to street. They came out last week Thursday or Friday and just before starting, their equipment broke. Now that's not the issue I have with them, the issue was they stated that they would be out over the weekend to start work and they called again Saturday and said that their equipment was still down and should have something lined for Monday. Well they called and now stated that they will not be able to do anything. This is after being told for a number of days that they will.
I am not happy with this company and they lied to my face about about being able to get us fixed and my pipe cleaned out.

-On 09/19/22 our basement flooded from sewer line back-up.

-On 09/20/22 Affordable Plumbing came out, cleared a blockage and noted that the cable repeatedly got caught up in the same spot which suggested a possible ‘pipe break’ according to the Plumer. We were told the only way to know with certainty was to scope it with a camera; this service was not presented as an option for us at the time. We also had to supply materials for the Plumber’s clean up.

-On 10/02/22 another back-up of water occurred into our basement. We called Affordable Plumbing again, asking them to scope the pipe and clear any remaining. We figured they were familiar with the situation and would come prepared.

-On 10/04/22 Affordable Plumbing came out and quickly declared they did not have the proper camera and would need to come back. It was asked that a locator was also brought so that if there was a pipe-break we could understand if it is a city-issue or an us-issue. We verbally agreed to 10/07/22 at 9:30a with an official ‘arrival window’ of 9-11am. I was asked to pay in advance for the service (I regrettably did so).

-On 10/07/22, Affordable Plumbing arrives at 1p, 3.5 hours past the agreed time and 2 hours past the contracted service window. Upon finally arriving the Plumber walks in to our house without being let in, does NOT apologize for being late (in fact, didn’t address it at all), scopes our pipe, identifies a pipe break (and does at least show us the live image of it), then proceeds to say that he cannot locate the break today as he did have a locator citing that not everyone wants that done (despite that we specifically asked for it at the previous visit). Because this involved an insurance claim, I asked him to please send us a report and video of what was found as to forward that to the Insurance company for consideration. He stated that we get that information to us on Monday 10/10/22. Again, we needed to provide him with materials for any clean-up.

-As of 11/08/22 still no follow-up from Affordable Plumbing and probably for the best.

(PS on 10/10/22 we connected with a different Plumber and have been grateful for the competent professionalism that we have encountered since.)

In short Affordable Plumbing has either become incompetent or appeared to want to ‘nickel & dime’ us for service visits; regardless, we shredded their contact info and will not be using them again.