Landscaping reviews in Caledonia, Michigan

So the 2 stars are for the very nice and helpful, Samantha I think her name was, she walked me back to the ornamental grasses, got me a cart, super nice. Zero stars for the 2 young women inside when I paid. Elleyn cashed me out. When I walked in neither acknowledged me until I said hello, they were both busy on their phones. Elleyn was rude and clearly didn’t want me there, I wasn’t offered any help loading the 11 ornamental grasses and large bag of potting soil I purchased. Not a huge purchase but a purchase none the less. I love the selection you have and I will return but i sure hope the customer service when cashing out improves.

Wow so much fun to wander and see al the beautiful plants. The staff was amazing. We showed them a photo of our house and asked for suggestions of what perennials to plant and they showed us so many options. Can't wait to put the plants in and see the blooms.

Man, what a trip. Pleasant enough people, just a very poor experience.

We bought three trees from here back in April or March with delivery-to-hole service for the biggest one; two 1.5x1.5ft root ball smaller trees and one 3x3ft root ball larger tree that we definitely couldn’t move ourselves. Got our delivery date and dug the holes for our trees, had part of the fence temporarily take down for delivery to the backyard.

Delivery time came and went and the two smaller trees were dropped off, but not the larger one. The delivery guys were clearly in a hurry, so we let them do their thing and called Harner & Warner. The person who answered was super brusque and almost rude, which was surprisingly because throughout all this, their staff has been pleasant. The brusque person couldn’t help, but the manager who called us back right after confirmed that our bigger tree had accidentally been forgotten and we’d get a call back about delivery.

The rest of the day came and went, then the weekend, then Monday. No call back. Monday late or Tuesday afternoon, my husband called a couple times and eventually spoke to a nice manager who confirmed that the tree would be delivered soon and assured us that they’d call ahead so we’d be ready - having dogs, the fence had to be put back up and it’s a heavy fence that requires paying someone to come out and take it apart, so we needed time to be ready.

Well, they did not call ahead and that’s where everything went downhill. They arrived without calling while I was mid-workday and my husband was occupied. Obviously, the forklift couldn’t fit through our narrow fence and we hadn’t had time to pay someone to open a gap because they forgot to call us in advance. The guys were nice, dropped the tree as close to the gate as they could get it and were very careful not to tear up our lawn. Harner & Warner kindly refunded us the difference in charge between delivery to hole and plain delivery, which we appreciated.

A square foot of sod averages 15-30 pounds in weight and the root ball on our tree was probably around 25 square feet, meaning that my husband and I weren’t able to move it on our own as we’d hoped. After hours of trying different things, we gave up and called my mother in law for ideas because she always knows what to do. I should explain that my mother in law has done a lot of business with Harner & Warner and specially recommended them to us, as she has to many of her friends.

On hearing that Harner & Warner had missed their delivery time and hadn’t given us notice to be ready, she called them and gave them a piece of her mind - not loudly or rudely, but very directly. This is something every associate made very clear in every bit of communication with us after this point and something I feel was probably taken personally, based on what happened after this.

After some back and forth, it was decided that we’d pay for another delivery-to-hole service and we’d dig a new hole in the front yard instead. We paid over the phone immediately ($90c not bad), dug the hole and waited.

Today, they call my mother-in-law (not us) and tell her that the tree will delivered today, except we haven’t paid for the service. She pays for it over the phone and informed us - since we had the charge on our credit card for second delivery-to-hole, we called back to ask what was up.

Y’all… this is where I finally got upset. The manager did her level best to convince my husband that we hadn’t paid, while we were looking at the charge, going so far as to play the “your mom called us” card and asking if “maybe it was for one of the several times [they’ve] had to move the tree for us.” Since they hadn’t moved the tree for us yet and all the problems to date were caused by failures on this side, this genuinely still makes me angry.

The tree was finally planted today. Our front yard is ruined. The forklift took a couple hard turns and really destroyed the grass, something we know they’re capable of not doing from our first interaction. Just frustrating. All we wanted was what we paid for.

Very warm people there, great prices. They also all happy to give my puppy a drink of water they made me and my puppy feel very welcome. This place is a must go to, I will be going back!

On Saturday 6/6 we encountered very poor customer service at Harder and Warner (HW).

We called ahead to find out if they had a specific tree and price of that tree because it would be an hour trip for us. Arie answered the phone and was very nice. She said the tree we wanted was in stock and was around $150. So we drove the hour trip. And it was our very first visit to HW.

While there we looked around for gravel, perennials and landscape decor. After choosing those purchases, we went up to the front desk to find a person to help locate the tree...the main reason we went to HW.

Paul came out. Not sure if he was a manager because while walking to find the tree, instead of answering our questions he was constantly talking to other employees on his walkie talkie about other customers rather then dealing with the one in front of him.

We finally found the tree and when we confirmed the price with him he said it was $279. We told him when we called, Arie said it would be around $150. Paul had a "could care less" attitude. He said "oh well that's the price".

No attempt to apologize or show empathy for incorrect info or our wasted trip or time!

We see TV advertisements about Harder/Warner but maybe they should spend their money on customer service training that would turn a disappointed customer into a customer that would have spent upwards of $1000 on that day and more in the future.

Or maybe they don't really care because they have plenty of business and prefer to get a negative review!

We just left the products we already picked to purchase and went to another nursery the same day and spent our money there instead.

Harder and Warner can thank Paul for losing this customer and negative review!

We needed an entire lawn for our newly constructed house and we are so glad we chose Harder and Warner. Brandon Goron did an amazing job putting together a landscape design for us and making the process so easy from start to finish. We are very pleased with the results and will definitely be using them for any future landscaping projects.

My wife and I stopped by to look for fruit trees and were wowed by the wide selection of trees, shrubs, and landscape and decorative supplies. On top of that, the staff is incredibly helpful to ensure your plantings have a great start. We left with two apple trees, two cherry trees and a blueberry bush that are cross pollinating compatible as well as planting fertilizer to get them off to a great start.

From California, I ordered a tree for condolence purposes. The staff was incredibly supportive, kind and helpful.

Management reached out to me after we had a hiccup and was super thoughtful and sincere. Patti, you are a wonderful business owner on all counts and I truly appreciate you reaching out.

Brandon, DJ, Zac and the rest of the team were so great to work with! Very knowledgeable, professional, open to my ideas and extremely responsive. My patio is gorgeous and well worth the money!

I spent the most lovely afternoon with SANDIE WRIGHT using Harder & Warner's We Plan You Plant design service. I consider myself very picky when it comes to choosing plants and have a very specific color palette that I prefer. Sandie could not have nailed my design aesthetic any better.
I loved every single plant and selection she showed me. Some I had been hoping to use and some I had not heard of before. On top of that she was just lovely! It felt like I got to spend the day at the garden center with my super knowledgeable friend. There was zero pressure to purchase anything which makes me feel so loyal to Harder & Warner. Thank you Sandie for your expertise and kindness and thank you Harder & Warner for offering this service!

Excellent experience. Roberta was very helpful and friendly. She was also knowledgeable and helped us pick out the perfect tree.

We were blown away by Harder and Warner. We could not have asked for a better team for our backyard re-design and installation.

Ben is THE TOP DESIGNER IN THE AREA and will blow you away with his knowledge and amazing design skills. Our backyard came together better than we could have hoped.

The communication was amazing at each step and they helped us solve several problems that came up during the project that were outside of their scope. I can't recommend this company enough. Just sit back and watch the backyard of your dreams become a reality.

I just bought a new home with a lot of landscaping that I know nothing about. Andrew came out to do an assessment provide recommendations for future plants. He was incredibly knowledgable and considerate of our needs. While we are likely to wait for the spring to do some of our intended landscaping, I know I am going to be a lifelong customer of Harder & Warner because of him. Every time I talk to any employee there, I get outstanding service.

Great design services (free)... one of their designers took their time to design our yard. Very knowledgeable and helpful. The service for pick up seems a little out of sync, however. Overall good service and will be back again.

Edit 2021: perhaps the pick up service was a mishap. Have been back several times. Service and product are top notch.

I pass this place all the time and wondered about this place. Today, I had a great experience. I called prior to going to gather information on their aggregates. The staff is knowledgeable and super helpful. Their store is spacious with many souvenir like clothing, trinkets, and tons of ideas on gardening. They also do landscaping for you or help you gather the right things to self sustain your own project. Their delivery prices for 1-4 yd truck load is the cheapest in the area for smaller projects. If you’re also doing a small project IE pool or small retaining wall, they beat pricing for deliveries over the majority of the competition!

Recently had Harder and Warner build a retaining wall and grade the backyard to prevent water from going into our basement. They did a great job, and actually went above and beyond what was expected. Would definitely use them again if I had another project and would also recommend them to others.

Had a nice gentleman over to our house to discuss some landscaping options. We talked about what we wanted and he asked for a $500 deposit to prove that we were serious. We gave him a check and he said he would have some design options for us in a couple weeks. We're now on week 6 with no quotes so we have asked for our deposit back. When my wife called in to request our deposit be returned she was told that the guy who met with us would have to make the decision on if we get the money back or not. That's not how deposits work. You don't get to keep our money when you cant deliver on your promises. I expect a prompt return of my deposit or I will be forced to take other action.

**Update - Our deposit has been returned and the owners also included a $100 gift card to their store. Thank you very much to the owners for making this right!

Loved the perennial plant and tree selection if thats what you're looking for. Not a ton of annual flower varieties. Very knowledgeable and helpful staff that were willing to help. Plants were also a good size and for a fair price. Now my top place for shrubs and plants!!

very nice people working there and lots of landscaping plants and trees. I was looking for smaller plants for patio potting which they don't carry much of an selection