All reviews for Dearborn Tree Services

I don't know how to get in touch with this company , I called 20 times the 7 times that my calls where answered it was by a very rude lady always yelling and asking "did you call earlier ?" I answer" yes it has been two weeks since I asked to put me on the schedule for a quote estimate"
The answer is " I will get back to you and never got back .
I have to think twice before I call back because I don't want her to yell at me.
The worst customer service ever , I think this lady is not getting paid for her job.

Do not trust the guy named Randy!! And look out for the 25% / 30% discount...... they know the final price before you get the discount (JUST A GIMICK!) .....My friend warned me but I called anyway, it toot 8 days and then I got the sales pitch 25% off- 30% off ?? what a joke

This is not a review of the businesses quality of work. This is a review of the business when it comes to respect for their neighbors. Despite what their business hours claim, they are out on the yard yelling and slamming equipment just after 6 am. They are located right next to an entire neighborhood and have no respect for anyone when it comes to noise disturbances.

They disrespected the whole neighborhood peace and quiet. Waking up the whole neighborhood early in the morning on a holiday day despite what their business hours claim. They are out of their minds with all their noise disturbances for over 2 hours yelling, screaming, slamming and to their loud equipments just ridiculous. Noise Ordinance hours need to be changed in the residential areas.

My experience recently is they are totally unprofessional. Never showed up for an apt, causing delays in the service and other services i've lined up. they don't return calls, after a point - don't answer, didn't show up, didn't keep commitments. Sad that I've used them before - a few yrs ago and they were pretty good, don't know what has happened but will never recommend or use again - just very unreliable, unprofessional, and downright frauds.

Pretty upset to be honest. I asked for a quote and everything started out great over the phone. Then I look in my mail and see that they had left a quote in an envelope for me to look at. No human interaction, nothing. But I'll give that a pass due to the covid situation. They quoted me $2700.00 after a 25% discount. This is a marketing tactic. I've been in sales long enough to know.

The problem I had was that the itemization of things was not broken down by price. I was only given a final pricing.

This is important because I had asked to leave the wood which I know costs a bit more but there was no individual price for this service on my quote. No problem.

I called back the next day and spoke to a woman who seemed like she was in a hurry to get me off the phone and not really trying to understand what I was asking for (just give me the price of the job without the leaving of the wood). She was like "Yep. I've passed your request along to Randy. He'll be giving ya a call."

Waited that day.... no call from Randy. The next day I called back. Same woman answered. She knew who I was and she again was like YEP. IVE PASSED YOUR REQUEST TO RANDY. HE'LL BE GIVING YA A CALL TODAY. 9:03 PM and still no call from Randy.

Look. I'm not asking to come out and milk 4000 cows in my back yard or something. I'm asking for a simple damn estimate adjustment after a service has been removed. 3 days is unacceptable and this tardiness or forgetfulness is a reflection of what their service would be like to me. I'm good man. I'm sure their competition will be happier with the job. :)

Called in Feb 2022 for a quote to trim a tree. Agreed to the service and waited for the job to be completed. Called multiple times to F/U on when the job would be done. Once was told their bucket truck was broke down. In late March the job had not been done. Called to tell them we would be out of town for several weeks. Returned home and called to reschedule. Two more weeks went by until they showed up for the job only to have them cut down the tree. At that time they did not have their stump grinder, Paid Jason $50. to return to grind the stump. Jason did not return. After two weeks I called and left a VM with Mikey. Never returned my calls. Two years later, I had to hired another service to grind the stump.

Be leery of this company. I hired this company to remove the over grown brushes next to my house. The guys who came out to do the job were OK. After they left I went to plant my new shrubs & found that they left this huge root. I tried cutting it out myself but was unsuccessful. Plus after paying $420, I want the job to be completed. I contacted the company right away & was told someone would get back with me. 1 wk later & multiple phone calls I still do not have my issue resolved.