Good Helpers Today Heating Cooling and Labor Services LLC

Best in the business!

I’m a patient and understanding person, but this is ridiculous!! I’ve experienced the WORST customer service ever, dealing with Good Helpers! My initial call to get my a/c started was back in May, a month later still not resolved. The communication has been terrible, the inconsistency with the staff/technician is poor. I had an appointment set up for Wednesday June 4th, and the technician no called/no showed. That same appointment was rescheduled for Saturday June 7th it was canceled on behalf of the company and rescheduled for Monday June 9th, FINALLY a technician came out, and the job couldn’t be completed. The owner gave me some bull shit excuse about not wanting to pay for Freon, and I have a older unit.. My appointment was rescheduled for Tuesday June 10th Moving forward the owner stated he personally would come out to my home for The installation, a NEW a/c unit would be installed and offered me $100 for my inconvenience, lastly all warranty would be converted to my name.. Tuesday morning A technician surprisingly showed the a/c unit is hooked up, they swapped my larger unit and replace with a smaller “used/refurbished” unit.. But the job wasn’t completed because an electrician had to come out. The technician who installed the a/c said he would return after the electrician..Great job to the electrician he did his part… Still waiting for the technician to come back and finish. I called the office regarding the unit being used, and I was expecting to meet with owner today, I was told by office staff they would Call me back.. No one has followed up with me.. My fiancée and I both reached out to the company/owner via text/ phone call no response from anyone. The most important thing is I still can’t use my a/c unit. This has been the absolute worst experience.. Just Over promising and under delivering.. As of Wednesday June 11, my air isn’t working.. I’m still waiting on the technician to return and finish the job. Its so frustrating that I cannot use my central air at my leisure. I had to go out and buy fans to keep cool. As the customer, I should not have to keep calling the office to get this resolved. I’m Very disappointing how this has been handled.