Swimming Pool reviews in Grand Rapids, Michigan

My husband who normally takes care of our hut tub was out of town for an extended period of time - I called hot water drx for a one time drain and clean. Not only did they get me in quickly, they were communicative and had an awesome follow up as I wasn’t home at the time of service. My husband is gone a lot for military service and I’ll absolutely be using them again.

Very polite staff and great workers.

Very polite and did a great job

Always great service and fair pricing

Here on time and very knowledgeable of what needs to be done.
ThanK you!

Very knowledgable! Gives you options and talks you through everything, lucky to have them so close!

Outstanding service! From calling in to finishing the job! Highly recommend!

Very unprofessional. They were not able to handle basic tasks, missed scheduled appointments and seem to have questionable business practices.

They were super helpful and prompt in helping me repair my hot tub. Very friendly and informative 👍.

Professional, knowledgeable and dependable. They take the worry out of my pool and spa.

I am very happy with the service provided! Always responsive, professional. They’ve gone out of their way to accommodate our families needs. Highly recommend.

Just made a switch from another pool company. I’m blown away. Ceaser and his team where amazing. So glad we found DRX!!

I had hot water doctor out today to put a new thermostat in our 25-year-old spa. Wonderful service very knowledgeable and professional .I recommend them highly ,great experience!

Great communication and excellent service! I have been able to enjoy the summer without having to worry about my pool.

Have used several pool maintenance companies in the past three years, kept switching until I found a company that does the job right. I've used Hot Water DR. now for the past 3 Spring and Winter turn-up/down maintenance cycles, 5 -stars all the way.

They opened our pool and fixed our hot tub all within a few hours. Highly recommended. They even said to call anytime with questions on pool chemicals.

They provide a great service, very professional and easy to work with. I would highly recommend them to manage your pool and hot tub.

This company is the epitome of customer service. They serviced my tub and is now up and running with no leaks , already up to temp and I cant believe how precise and in expensive they were ! I am a customer for life now ! Thanks again gentlemen you did a fine job .

We used "Hot Water Doctor" some 12 years ago to replace a pump that died in our DreamMaker Spa. After several trips, he finally got it right. So, when we had trouble recently with our motor again, we contacted our last service company for assistance. This time around though, my husband was basically blown off--this guy didn't return calls and in no way gave us the impression that he is a professional. We would never recommend this company.

I called Hotwater Dr. the first week of December to schedule an appointment to get my hot tub repaired. They scheduled me three weeks out for Monday December 28th, which is today. After I put it on my calendar, scheduled to take the day off from work, there was no email follow up, nor any phone call prior to 8:30 this morning. I called THEM this morning to make sure that I was on their schedule. The person that answered the phone said that I was indeed on the schedule for today and that I would receive a text when someone was on their way. At 4:41pm I called the office and I just got their answering machine saying that they were out of the office or on a service call. It is now 8:15pm. Still no call nor follow up, nor service call. This is very poor communication for a business! It is said that if you do good work, the client will share this with a couple of their friends. It is also said, if you do a lousy job, they will tell all of their friends! I have 720 Facebook friends. I will most certainly share my story with them! A phone call literally takes 30 seconds. I guess they are way to busy to even follow up!
To their credit they called 3 times the following day, came out and diagnosed it for free, and also apologized for their screw up.
I purchased the part from Amazon & he said he would come back and install it free.

had them out to fix a leaking hot tub before i left for florida, repair woman said she would swing by the next day to see if water dropped, I asked what that would cost and was told there would be no charge...but was charged another $75, and was informed their repair woman was "new" and had only been "trained" a couple weeks ago and essentially didn't know what she was talking about. Had i been told there would be an additional service charge, i would have looked at the water level myself ! Upon returning from florida found it still leaked, when i contacted them to fix it, was told that with limited staff and pool openings coming up i should schedule asap, i contacted a week or so later to schedule, was told "they were sorry i was having leak issues, but unfortunately they only do MINOR leaks" ?? But was invited to "let them know if they could assist with any other needs" Jill signed off with "best of luck"...it would seem they were concerned their previous "repair' was continuing to be the issue, and lacked the professionalism to even investigate why i continued to have a leak, nor acknowledge the possibility their 1st attempt was slipshod and without looking at what the problem was, already knew they lacked the skills to FIX the leak, as they had already tried a MINOR repair !!