Appliance Repair reviews in Grandville, Michigan

Did my warranty replacement (Insinkerator). Ernesto is a legend.

Never again!

They took care of me right away in a emergency. Thank You

Great response time...thank you.

Tim is the best! Thank you!

Horrible customer service. We have tickets that have been open now for 42 days and Midwest missed another scheduled service visit. Terrible.

Over priced by a long shot. These people utilize the supply and demand rule hard core. You need it, we have it, you'll pay what we want you to pay.

The friendly, knowledgeable people at Midwest Food Equipment Service are always a pleasure to work with. Best in the business!

Friendy and helpful staff, they have a lot of equipment. Jessie helped us and found what we were looking for.

Worst customer service I have seen in my entire career of working in foodservice. I gave them a working Hobart mixer with gear one not working. Speed two and three worked fine. after charging me 307 dollars for a pickup and to take it apart and look at it, they informed me it would take 2300 dollars to fix it. (more than the mixer cost me) They rebuilt this machine for me less than a year and a half ago for nearly 1000 dollars then. Well it gets better.. they called me two weeks ago and said they needed the 2300 dollars to which I said just give it back to me in the original shape i sent it in and they said they werent sure they could do that and wanted more money to fix it back the way it was. Well two weeks later and still no machine back to me (including the attachment and bowl that they took and really didnt need from what I am hearing from other service agencies) now it feels like they are holding my machine as hostage and I do believe they screwed something up taking it apart. Even the tech that was at my restaurant said it was the 1st speed gear that was bad and witnessed it running in speed 2 and 3. I am almost out of patience with this company and am ready to file with BBB and retain an attorney to make them fix this machine. Funny how they can't put it back together the way it was and now that I won't pay more money they keep my machine and equipment that they took too. After talking to a few other business owners in Muskegon they have said that they have had similar experiences with this company and are a rip off.. I have a name of a new service company and will use them from now on. Midwest is a junk company that seems to make things worse than fix them. I am wondering now about the last time they took my machine and it cost me so much to "rebuild" it. if it really even needed that work. I will give feedback again after they either return it or force me to take action against them. I know I am not the first to complain and I am sure they will come up with some excuse to make themselves sound logical but after talking to another service company and telling me they would have rebuilt the whole thing for 1400 dollar (not 2300) I am beginning to get the picture on this company. I will spread the word as fast as I can Midwest. I have given you a month to take care of this but you chose this avenue.

Fantastic service! Friendly, knowledgeable technician Tim was outstanding. Highly recommend Midwest!

While attempting to fix our oven, they fried another piece of our equipment. After denying it, I finally convinced them of it, and they took this piece of equipment to a repair shop. It was there 3 different times after the issue was continually not fixed. I found out months later, they didn't actually have the repair shop fix what they blown because it was too expensive. Now we are stuck paying for that $1500 repair. One of the office guys was super nice, everyone else was rude. They overcharge for their services and they even charge you if they don't actually fix the issue at hand. If you need kitchen equipment serviced, use the other company in town.

Midwest did some warranty work for me and although they ran a successful test, I had a loud noise the next day. As is typical with repair companies these days I expected them to blame something else, instead they sent a technician out within the hour and got it fixed for free. What a blessing, I see why they are so busy!

Stay away from this company, and definitely avoid speaking to Felicia (the owner's sister) She is completely unorganized and lacks communication skills. They came out on October, and she sends an invoice late December, which fine, however I emailed her with few questions, and she never replied, then sends our account to collections. She probably forgot to send the invoice in a timely manner and was too lazy to answer my emails (she acknowledged seeing my emails when I called her). Please contact a company that has zero policy on laziness.

My experience: I have a pizzeria that has a newer middleby marshall WOW oven. I had a horrible service experience with my local repair company (A&R Repairs). Come to find out...There are not many people in the state qualified to work on these ovens. I was running out of options and was told by Middleby Marshall that Midwest was one of the best in the state of Michigan. I called and said I have a 25K boat anchor and I would gladly pay extra if they could send a qualified tech out to repair my oven. All I can say my oven is back up and running thanks to Midwest!! Bob and Charlie are absolute super stars!! Thank you so much guys!!!

I have a very old commercial LP griddle and it was difficult to find someone to work on it. I was referred to Midwest Food Equipment Service by someone else that advised they didn't work on LP griddles, but MFES did work on them. They gave me a quote and fixed the equipment in a quick turn around time frame.

We've used Midwest twice now here at Community Restaurant, Zeeland, after using another business that couldn't fix anything right, and both times the service and reapairs have been top notch and our grill and oven operate as new again. We won't hesitate to call them again when the next problem pops up.

Ernesto came into my Kum and Go today and serviced our roller grill. He was so kind and professional with us! Let us know exactly what was wrong and a timeframe for parts order to fix our grill. Definitely hope he will come out again to service us or someone just as amazing. Thank you Ernesto for your hard work and a smile while doing it. 🙂

I was referred to Midwest for warranty service/replacement on my garbage disposal. Midwest sent a gentleman named Ernesto, and he was incredible! Ernesto was friendly, polite, professional, and timely. My expectations were exceeded in every way. Thank you for Ernesto's stellar work and great personality! He is an awesome human being!

Brought all (7) of my travel work ovens to Midwest to have them maintenance before the next season, they were very attentive and got everything done quickly, to match my time frame before loading our semis. Took down my issues that I was having with specific ones, routine maintenance on the others, tightened doors, calibrated temps, checked with me on quotes before doing the problematic ovens. 100% recommend, will continue to use in the future.

Great people to work with