Backwoods Tree Co. LLC

I am not a spiteful or vindictive person so I take no joy in writing negative reviews but I think its important that I share my experience.

I just purchased a home in Brooklyn and I needed to have a couple trees removed. I called a few tree removal services. Three of them were disconnected phone numbers and three responded relatively quickly. Ryan was the first and he gave me a what I thought was a good price that I agreed to. He said he'd do it for less if I paid cash (first red flag) while I appreciated it, I asked if I paid full price if he could get it done quickly to which Ryan agreed. We agreed on the following Friday which was only a few days later. Friday came and I hadn't heard from Ryan by 1230 (as promised) so I called him and he said he text me twice and left me a voicemail, but hadn't heard from me. I'm not sure what he was allegedly waiting for since we previously agreed he was coming Friday for sure. (second red flag) The problem that came up as his story evolved was that my voicemail has been full for several years. I don't use it, and I had been texting other people all morning so i know the old story that I didn't get the voicemail or text messages he sent simply isn't true. I checked my phone history while I was on speaker phone with him. None of my texts were from him. (red flag number 3) When I asked him if they were still coming he said they "already knocked off for the day" (at 1230 on a Friday) and they could come next week, I have no idea why he would say he tried to reach me three times when he and I were the only people in the conversation. He had to know I knew he wasn't telling the truth. Last important point is that he said he'd email me a copy of the our quote and proof of his insurance and I never received that either. (fourth red flag). Yes I checked my spam and trash email boxes. It never came. So Ryan was unable to reach me via phone, text (twice) and email?!?

The summary is that Ryan was quick to give me a quote, quick to make promises about the work but slow to show up and perform. It was extremely hot that day so if that was the real reason-just say that. He never mentioned that. Instead he chose to make up a story that I KNEW wasn't true. It was insulting besides being inconvenient. I took the day off of work to be available and look where it got me.

Ryan did an outstanding job. He was very friendly (and funny), when he came over to give his quotes, which were more than fair prices. Great prices! He took down 8 huge oak trees for us, along with a very tall Hickory tree, and other big branches. Many were near or over the house and electric wires. He also worked amazing around our landscaping with no damage to anything. Ryan and his brother-in-law were great to work with and I appreciate their kindness. The hard work they do should not be taken for granted by people! We appreciate the job they did, and highly recommend them.

Everything was handled professionally. From the in person quote , the quality work completed as described including cleanup. I liked that he checked in with us during the day to see if it was going according to plan .
Showed up in a timely manner and did a great job. Texts sent and received were also timely and helpful.