Randazzo Heating & Cooling

It was a pleasure to met Sam today, he courteous and professional. He arrived in the early portion of indicated time window and checked and cleaned our furnace in a complete and timely manner…..thank you Sam!

Had HVAC installed 12/24 by Randazzo. Sales, installation, technicians and customer service all top-notch. Isaiah did my annual check-up and he was also excellent. Randazzo is solid. Highly recommend.

I’ve struggled whether or not to post this review, but after some research, and finding out that the Randazzo family does not own this anymore, I’m not hesitant at all. This is long, so hold on. I’m incredibly upset at the quote and interaction my mom had with them. Here’s why:

My dad passed away about 3 years ago. They had a generator installed back in 2014-ish, by Randazzo’s as best as we can tell. Dad took good care of the house and the generator until about a year prior to his passing when he was struggling with some health issues. Us kids all chip in to help, but the generator sort of slipped our minds cause it was reliable and worked great. A few months ago it quit doing its normal cycle, and we realized probably needed some service.

Mom had a card for Randazzo’s attached to some documentation for the generator and called them out. It was ~100 for them just to come out and evaluate the unit. No service, just to evaluate. My mom is an incredibly trusting person, and so when they handed her a quote for $3300 !!!! (yes, you read that right, and the technician also mentioned it was getting close to time to replace it, and the could give her some good end of year deals 🙄🙄🙄) she told them to go ahead with the service quote. I’m extremely thankful they couldn’t do it that day, and that she called me. I had her waive off the service, to get a second opinion.

Shame on you Randazzos. Straight cash grab, taking advantage of a 80 year old woman who knows little about these things because her husband used to handle these things for her.

Massive shout-out to Osburn services, who came out and got her running for $423, which included a battery change, oil and filter and sparks. Generator is back to running like a champion now.

I won’t comment on the quality of their work, since we didn’t have any work done, but I certainly won’t be recommending them or sending any work their way, not when they apparently are accustomed to taking advantage of customers in this way. Shame on you.