Home Services at The Home Depot

Great customer service

My online order came in. Picked it up with no issues.

We signed up for a kitchen makeover that was supposed to take 3-5 days as part of their advertised promotion. This was to include new countertops, cabinet and drawer faces. Because we wanted a little more done to our kitchen than the scope of their project we started the demo ourselves. They began work and it quickly became obvious this was going to take more than 5 days. Six weeks after they actually began work Covid closed everything down (which we understand, but they were already 5 weeks past their completion date). When things opened back up, it was several weeks before they found the time to get back to us. Drawer faces were installed crooked, crown molding was put on backwards with barely any attempt to hide the seams, the wrong size drawers and counter tops were ordered and we had to wait on those to get re-ordered. They had to bring in a new contractor to fix all of the things done poorly by the first contractor. We had to spend extra money on materials and made a support wall ourselves because they did not plan appropriately for the weight of the countertop. By the time it was finished it was a 5 month project and we had to delay putting our home on the market, which has hurt our ability to sell. We had difficulty getting calls back when we wanted to address these issues. Eventually they promised a significant discount because of all of their mistakes. How much did we get off of our $24,000 bill? $500. Don't use home depot home services.