Home Services reviews in Warren, Michigan

Mike and his team go above and beyond to make sure you are taken care of. They are very professional, nice & friendly to work with. We have been loyal customers to Platinum Lawn service for over 10+ years. I highly recommended them! You will not be disappointed :)

Texted Mike the owner and he was extremely responsive. He had our snow done in less than an hour. They did a great job.

Great service and great work! The team was professional and my yard looks great. They also did a great job with removing my cactus, a job no homeowner should have to do. I would use them again and definitely recommend.

I talked to someone thro texts they told me they will b start lawn service tomorrow. I waited for 2 weeks but no one came plus they will not answer phone or returned my texts. I finally called different company for the lawn services and they been giving me great service since then but platinum lawn service send me bill for 2 months which they never came even once for service. I contacted them explained the matter but even till today they keep sending bills showing they still doing my lawn every week. Which they never done even once. I wish I never called them to estimate for lawn cutting services. Totally zero star company

This company did an excellent job. Very professional and hard working. The end results look fabulous. Cleaned up after themselves, had good suggestions when needed. We have hired them for more jobs and will be using it spring for other projects. Highly recommend.

We started using Platinum Lawn Service in 2018 and hope to keep using them in the future. They have handled any special requests we throw at them, and Mike does a good job following up to make sure we're satisfied with their work.

MIKE is a reliable, and dependable person. From experience, he goes out of his way to take care of customers and always working hard! I highly recommend him. I never leave reviews for no one but hard working people and he is one!

Purchased 21 cut and after cutting 8 times decided to end service. Owner Mike said he will work out refund then after several weeks Shawn says they are not issuing any refunds. Contract clearly shows 21 cuts and they even sent me a statement showing an unused amount but still refuse to send me my money! I thought this company was good but they won’t even talk to me to discuss this matter.... now I have to take it to court to get my money ...Unprofessional is an understatement “crooks” is more like it!

Follow on.... I cancelled my service on 9/1/20 ..regardless of that I did not sign up for fix fee or for the season I prepaid for 21 cuts of which you cut 8 times..... you did not reply to my last txt, calls or emails since I sent you the contract which clearly shows 21 cut and no where does it say no refunds after July 1st! I guess I will see you in court!

I have been a customer of Platinums for over 5 years and their services are unmatched. They are friendly, diligent, pay attention to details and are affordable. They show up and get things done. It’s baffling to see the negative reviews - especially from people who who use their services. It really is a shame that people are so quick to passive-aggressively 1-star a company instead of having a cordial and mature conversation. People should really be more compassionate and understanding. Mike and his staff are wonderful people and they do an incredible job. I’d certainly recommend them for all your landscaping needs.

Do not use this company. Claimed he performed cuts that didn’t happen. Billed me falsely for cuts that didn’t occur and fluffed my bill sky high. Never trust someone that doesn’t provide you with a bill on the date of service. He waits and then bills you for 8 cuts at once. I was at home for the majority of the days he claimed he cut and Mike nor his crew were never there. I asked for biweekly cuts and he still billed me for weekly cuts, of which he never performed the work. Claimed he cut my lawn on a Sunday and tried to bill me for it. This man is unscrupulous. Threatened to take me to court after I showed him proof that he didn’t cut my grass, it was pouring down raining and both I and my husband were home. I work with prosecutors, so I’ll be waiting. Do not use this company. I regret I did.

I have contacted Mike plenty of times. He told me he will come out to take a look at my lawn and talk to me about the services needed. He never showed and I've been texting him since. I had plans that day. What kind of business runs on ignoring customers? If I could give no star I would. I know you're thinking theirs always two sides to a story. Well I have the texts to prove it. I would attach them if I could. Email me if you want to see. Terrible service find someone else if I were you.

My husband and I did a Google search to find local snow removal/lawn care companies in our area. We found that this company had 5 star reviews, so we went with them. One and a half weeks after snow fall, no one came out to shovel our drive way. Payment had already been made. We called and texted and for a couple days, there was no response. When they did respond, they gave an excuse about their truck having problems (yeah, right), and I had to BEG them to come out soon to shovel the driveway. They told me they didn't have anyone to come out. They sent someone after again, I begged, and that person shoveled HALF the driveway, and left. We paid for other things like orange stakes, etc, and NOTHING was rendered. Services were unfulfilled. Stay away from this company - they steal money.

This company is great, they always try to make sure that I’m satisfied with their work and go above and beyond expectations. All employees are friendly and helpful with the lawn crews always helping with my trash cans. They also are nice to my dog which is always great.

PLSL is one of the best company to do the job. The crew is exceptional on their job and they do a great job every single time. I recommend their service to anyone who is in need of any lawn care. Thank you PLSL for your awesome service. 👍

Michael and his company have provided my home with excellent lawn care during the spring/summer and snow removal during the winter season. He is always reliable and does an exceptional job. Highly recommended.

I hate to be clichè , but Buyer Please Beware. The lack of communication and lack of accurate bookkeeping forced an end to our business agreement. I had to send 4 emails with pictures before they accurately cut my lawn. I had to remind them on two different occasions to even send a lawn cutting team out to my property as they just decided to skip 2 weeks of lawn service. I also had to provide copies of withdrawals from my personal bank account before they would correct inaccurate billing statements. There are too many available lawn companies to have to overcome these deficiencies. Additionally the worse incident of them all , was the team half cutting my elderly neighbors lawn ,whose not under contract with Platinum , and then being very rude to them , when asked to clean up the mess they had made.

Frustrated we have used this company for two years for snow removal and it has been unsuccessful. The first year was hit or miss. The two big snow falls they did show up. We called and no return phone call. We got a letter in mail promised the next year would be better. 2023/2024 worse. Both snow falls nothing. We called the First snow falls 2024 and the lady said some one will be out. We wait... Wait... No one came. Yesterday called to make sure we were going to receive service and no one came again.What happened?

If you are looking for quality snow removal and customer service, look elsewhere. After 48 hours of waiting for someone to shovel out my mother in law, we were finally able to get ahold of one of the plow drivers. There was no notification that service would be delayed and no explanation as to why it was. My wife spoke with the owner the next day and requested a refund/cancellation of service and was guaranteed that she would be contacted within 24 hours to set that up. After several calls and text messages to the owner, we finally gave up on hearing from him. A couple of weeks later, I called from a different number and was put in touch with the mother who made a litany of excuses as to why the services were not rendered (broken plows, we were busy, etc). To their credit, we were finally issued a half refund a month after the incident.

Piece of advice: do not take on such a large book of business and then tell the customer that you were too busy to offer service within the time frame laid out by the contract. If you are busy or your trucks are broken, notify the client that there will be a delay. It should not take weeks of ignored texts and missed calls to finally rectify the situation.

If you are comfortable with your parents being snowed in for a full weekend, Platinum Lawn Service has you covered! Mike will undoubtedly rebuttal this review with a “he said she said” so use your best judgement when hiring this service.

I have been using this company over 10 years. Save me a lot of time and a lot of headache. The service excellent the time arrives perfect they blow the grass from the driveway and the sidewalk. I will definitely recommend them to all residential and commercial properties. Thank you, Michael.

I have had repeated issues of incorrect billing. Last year this company billed me for services that I had already paid for on more than 1 occasion. Each bill I would contact the company provide front & back copies of cancelled checks as proof that they billed me for a service that was paid already. I was told it would be corrected and the next month same thing. This year my first bill I was billed for 5 weeks of service on that was dated prior to the company indicating they were starting service for the season. My lawn was only cut 2 times and 1 of them only my front lawn was cut due to rain fall occurring in May that left my lawn too saturated for cutting. I immediately contacted Mike via phone & text re: the erroneous invoice and he responded via text to pay for the 2 services that actually occurred. I asked for a corrected bill prior to paying due to the several billing errors I had incurred since the inception of service with the company. I received an unprofessional and rude text from Mike and I received a hand delivered invoice for 2 lawn cuts from a woman that said she was his mom. She took responsibility for the erroneous invoice and apologized. I informed her I would mail my payment. I sent check indicating final payment for 2 lawn cuts which cleared my bank on 7/8 and on 7/19 I received an erroneous invoice applying my check to 2 lawn cuts with a balance for 3 more cuts. I immediately called Mike on 7/19 to no avail. I went to the address on my invoice on 7/20 no answer. I sent a text on 7/20 to Mike to no avail. I have yet to receive a response or an apology from him for the errors be them intentional or a mistake.

The repeated billing errors and Mike's attitude with addressing and correcting the errors would be the reason I discontinued service. It lead me to believe that the errors may be intentional if his customers are not paying close attention to the dates of the service and what they are being billed. Anyone who contracts with this company I would caution you to paying close attention to services rendered and billed.

I would not recommend this company.

Called for a quote because of the reviews on google excited to fix some garden bed issues. We scheduled a date + time, they never showed. Texted them asking if they were still coming and received a call an hr later asking to come later. Someone finally came, we chatted about the work and he said I’d receive a quote later that week. Never did. Never heard from them again. We had scheduled 3 quotes and ended up going with another local company which did a great job!