All reviews for General Parts Group

Technican was great and very friendly. work done above expectations.

General Parts was really good to work with! From scheduling with Darren & Forest to working with the Technicians that fixed our appliances. The whole process was managed very well! I Recommend using this company!

They always do a great job and take care of us in a very timely manner.

The tech had good knowledge of our food steamer and found the problem quickly and repaired it. He helped our engineer understand what had happened.

We had the best experience when Paul came to diagnose and repair our oven this morning. He was polite and pleasant, took a look at all of my notes I had on the issues. He was knowledgeable and explained each fault thoroughly. Honestly, the best repair guy we have had from General Parts and more.
Thank you for sending him to us!

Did an awesome job with our Ice cream machine blender!!
Thanks so much and the Tech was excellent and very professional!! Great work!!!

The technician was great and has always been helpful. I did have some scheduling issues, but the service is excellent.

I get most of my parts for commercial equipment here. They are good at finding what I need and getting it to me in good time

Very overpriced, management & phone rep very unprofessional.

Awful service! Just change a pipeline, charge almost eight hundred dollars . No more next time! The number you left got wrong. I can’t reach you

Would gave 0 star if could. Worst customer service and over priced. Careful with their return policy, the worst

Christopher Walsh is one of the most unethical people I have ever met or worked with. And he treats his customers poorly. *don’t use this business*

I just made a phone call to ask about their services for a commercial stove, and the lady who answered the phone told me that if it was a new stove that it would still be under warranty if it were to break down. That wasn't the question I was asking. I just wanted to know how much they charged for repairs. :(

Call to have service done and the agent who answered the phone said everything would be fine and they would get somebody out there as soon as possible and then the technician calls me and says that they don't even work on the part that I called for So why would you even transfer me to a technician if You don't service the appliance that I'm calling about doesn't make any sense This company obviously doesn't want the business don't bother

I wish I could leave less than a 1 star. This place is horrific and I strongly advise against using their services. It was a terrible experience and I’m not sure who’s running the place but it’s time for new ownership.

Do NOT use this place for refrigeration repair! Extremely slow, complete lack of communication and prices that are insanely high.
I took in my True refrigerator and told them it needed a new cap line and refrigerant.
After two weeks of hectoring them by phone, they finally called me back to tell me that my fridge needed a new cap line and refrigerant. Oh, and I owed them $200 for telling me what i already know.
Stay away from these imbeciles.

Absolutely the worst in the industry!!! The techs are okay but sometimes are only able to handle part of the problem. They will get you by saying they need to go back to shop or order part. The will estimate for work already done and don't honor their parts/labor warranty. Part will break and they will say something else is needed. Repeat service charges and travel time...(128/hr). You will get billed for the total round trip even if tech is 5miles away. Stay Away!!!

Very unprofessional, non responsive. They will never receive my companies business ever again. After receiving a large bill that was not accurate and I called to ask questions they were not even willing to talk to me on the phone in regards to it. Not a company I want to spend my money on. I will go elsewhere and recommend other do to.

We're a professional HVAC and appliance repair company in Minnesota. From what I've heard and seen personally, I would never recommend General parts for any repairs.

GP is an absolute rip-off. Over $1,300 to service 5 single door coolers, replace one gasket and one minor repair, the rest is labor. They overcharged us 1.5 hours on the first time over. The guy had to come back to install the gasket he ordered his first time around. $70 service call and $85 travel time. Those charges also appear on the main service call, so they charged it twice on top of their insanely high labor rate. Almost all labor (4 hours really, not 6 as they charged), service charges and travel time. Believe me, I feel completely ripped-off. In my opinion, look for a more reasonable company.

Absolute scam artists. Charged me $573 to tell me to go somewhere else because they don't work on that equipment. Customer service is horrible. They don't care at all about your business. Just trying to scam people out of money. Worthless business.