Dean's Home Services

I selected a bunch of services because I have gone back again and again to Dean's. They have been super helpful this year with so many improvements on the house and the people have been really nice when they have worked with us. Also, all of their workers have been super friendly to our cats and I have not felt any sort of unsafe feelings with them here as I have with other orgs sometimes.

Everything about this experience was excellent. From the person I spoke to initially when calling to inquire about their services to the technician who arrived at my house. Just excellent service, fixed the issue, all staff I interacted with were very pleasant and good commuicators. I also appreciated their online and text service where I could track the location of the technician as they were getting to my house. Excellent communication of the arrival time for the technician as well. The tag line on their trucks says is all "Outrageously Professional". So true. I will definitely call Deans again for home service.

Experience was pretty smooth. From the moment of calling to schedule appt to being prompted 30-45 mins prior to tech’s arrival, communication was great. Sewer main was backed up and standing sewer water was in the basement. Shane arrived and identified the problem within minutes using a specialized Picote drain clearing machine and a camera to identify tree roots growing into a broken clay drain tile. He was able to clear the blockage and restore flow. He offered different clearing options (with different price ranges) and suggested the best option for my case. He recommended long-term solution of a sleeve to line the existing pipes to prevent future blockage/pipe collapse/problems. Although the price can wildly vary, this is a less expensive option (albeit still quite pricey—in the several thousands) than digging to replace with PVC drain pipe to connect from house to city sewer in street. Learned this was a very common problem. Check with your insurance, as they may cover a portion of the sleeve and/or sewer pipe replacement to hep with the cost. Merely clearing the drain is considered maintenance, of course. I would recommend Dean’s Home Services for plumbing and Drain clearing needs. Shane had over 17+ years experience and the knowledge he bestowed was incredibly valuable. He answered all my questions and was courteous, cleaned up afterwards, and helped get future appointments scheduled for other looming concerns.