Home Services at The Home Depot

This location violates your privacy and surveillance with newly installed flock cameras.

Great associates that help you start and finish your projects.

Carpet install,MN. Crew showed up an hour late. Recieved a msg from their office, which I could bearly understand. Sounded like they were checking in to see how the job went and to make sure all was cleaned up and to call the # on the card they left if there are issues. Funny this was at 9:30! They hadn't even shown up yet. Window was 8-10. Showed up after 11. Furniture was damaged when moved. Just crammed into any room convenient for them. Had a bed frame drug across my tIle floor in bathroom and propped up against new solid surface countertop and leaning against window blinds and screen w/ mattress on top of it. Had to find this out only because nature called and couldn't even get into bathroom! Other furniture stacked on top of each other crammed into closets w/no regard to being careful. Baseboards scratched, alot! Tiles scratched in fam rm. I understand the backside of the carpet is rough, but most of the scratches are from tools, not carpet. Several scatches and dings in walls. Small section of carpet in one room was cut short. Only partially cleaned up. Staples all over hallway. Even found a clip of probaly 15 staples in corner of stairs. Not cool with a toddler around. Wife not happy! When momma not happy, no one happy....She called and had to leave msg w/ complaint. Got frantic call back from Kevin 2 days later wanting to check it out and make it right. He came by a couple days later in evening working to fit my schedule.---promising now----
He was very apologetic and agreed to sloppy and careless workmanship. Said he would call back next day to arrange to get repair guy to fix carpet or get replaced, also to attempt to fix scratches in basboards. Also said would be compensation for wall/paint fixes and for tile damage in family rm. Well it's been 3 business days now with no callback. I left msg this am with no response yet. ---Now not so promising.---
Maybe I'll have to make up a sign and drive on down to Home Depot and sit in the back of my pickup holding the sign parked by the front door.
If something isn't done, yes, I will do this.

Forgot to mention there was zero walk through with installer. I was outside with my dog and he was pounding on window. He obviously saw I was busy. Yet he continued to pound on the window. I finished up and ran inside only to find out there's no emergency! He just wanted his ppw signed, so he could leave.
We even went as far as driving down to Home Depot to talk to a manager face to face ( Not play phone tag for a week) well wouldn't you know it store Mgr gone! Did get to talk to a "sympathetic" order specialist, who was shown over 20 pics of damage done and poor install. She entered in all info in her complaint database and sent off an email including all the "brass in the region" again with a promise of getting something done. Been 2 business days now and nothing done yet, except a call yesterday saying basically they don't have an answer for me. Omfg.
If not attorney general, then a claim to subcontractors bond or ins co.
Home Depot sux. Crew 2 sux.