Plumbing reviews in Crystal, Minnesota

John fixed my plumbing problems quickly and was extremely knowledgeable and courteous. I highly recommend this business.

I called this company on the recommendation of another company. They responded to my request of coming as soon as possible in order to accommodate our schedule. They fixed our problem and everything is running perfect. I highly recommend this company.

I have been a Lic housing inspector for 26 years there is only 1 company to call .Al is the best,this company always will do whats right.Al is 3 for 3 when it comes to fix my drains.Try them next time

Al from Root o Matic was AWESOME!! He worked diligently to get thru my clogged sewer. He pulled out what looks like half a tree. I am so appreciative of his hard work and attention to getting the job done right!

I received very poor service from Root O Matic. They were hired to clean out two
sewer lines. They took the sewage ejection cap off the basket when they worked on the kitchen line and refused to put it back together. I had to call another plumber to finish the job costing another $150 and keeping my from using my kitchen sink until the additional work was done. Because they refused to put the cap back on the catch basket, my house had sewer gas in it. YUK! Do not do business with these unprofessional people.

Our downstairs bathroom, kitchen and utility room had been flooding with sewage backup any time we used the dishwasher, washing machine and toilet. First visit the technician unclogged our toilet, and in doing so broke the valve to turn toilet water on and off, but said the flooding problem had been fixed. Cost $250.00. Fast forward a month, my downstairs floors are covered in sewage again, with no way to turn off the toilet water. Technician comes out, says it’s the same problem and “fixes” it again, as well as replaced the broken valve from previous visit. Charges me $90.00 for the valve he broke! Fast forward another month, same issue. Now I’m 30 towels and $350.00 down, different technician comes out and finds the root of the problem is a clog in my tank. Says he fixes the problem, and attempts to charge me another $250.00. As I asked how he expected me to pay again for service they failed to appropriately fix two times in several months, he cuts me off, storms out the door and yells to never call them again. Good riddance. Don’t use these folks.

This is the second or third time in the last 20 years that we used Root-O-Matic and once again they arrived when they promised, they cleared the drain quickly, and the tech, Al, could not have been any more pleasant. In fact, Al was the same tech that came to our house more than a decade ago, the last time we needed a drain cleared. Their charges have always been more than reasonable and we never felt pressured to spend more than necessary to fix the issue - no high pressure up-selling for other services. At this point, we would not call anyone else for drain clearing needs and we could not recommend Root-O-Matic more highly.

John (owner) and Scott came to my house today and worked on a clogged pipe for nearly two hours. They were super hardworking and honest when they said they couldn't get it. They gave me good next steps and a recommended plumber when they determined the solution may be out of their wheelhouse. This is the second time I've used Roto-Matic (first was at a different property) and I've been happy both times. I'll be calling them back if needed in the future.