Fish Plumbing & Utilities

I had Matt's come out to look at replacing an existing gas line for a new stove. The technicians were polite, professional, and arrived within the timeframe quoted. However, Matt's price was quadruple what I ended up paying White Bear Plumbing to do for the exact same job ($875 versus over $3800). He wanted $3200 to replace the line and then the remaining balance to be paid when they came back at a later date to hook up the gas stove. I had already received the $875 quote from White Bear Plumbing and when I asked why his price was so much more expensive, he said he has more than $800 in materials for my job. Even if this were true that would mean I am paying over $3k in labor (to run a gas line 15 feet) which is absurd. I gave them the $100 trip charge and declined the work. The reason I had Matt's come out is they said they could quote and complete the job the same day where White Bear was booked out a few weeks. Expensive lesson learned. And yes, White Bear Plumbing is also licensed, bonded, and insured and the work has a 1 year warranty. However, they didn't carry an iPad to quote the job, just a pen and paper.

Matt was absolutely great! Informative, kind and professional. I would definitely recommend service to family and friends.

You will be able to find a company that is less expensive and is honest about their pricing. They won't tell you the minimum charge for a job is $275 until after you have paid $75 to come out to your house for the site visit. I called up and asked for a quote and the office manager, Amber, said she couldn't give me a quote. When the technician arrived at my house, I spoke with him on the phone and told him everything that needed to be done (Add a shutoff valve to a gas line, $60 worth of parts, tops). My wife was quoted $495 for the job. Shame on me for not asking the plumber what the price would be. Shame on me for not having my wife call me with the quote. Shame on Matt's Plumbing for taking advantage of a naïve person for a 40 minute job. When I called to ask about why the price was so high, I was told your wife signed off. I told Amber I was the customer. I asked if they are in the business of taking advantage of people and she said, "Gotcha".