Home Automation Company reviews in Eden Prairie, Minnesota

Prompt service and Revience knows their tech!

Great follow through on my audio and video issues

About the best service you can imagine. Quality install and products.

Always quick to respond and answer questions. Have had good experiences thus far with all technical support.

Rick and the team from Enhanced Home Systems were great to work with. They listened to what we wanted and designed a system that met our needs. They were incorporated many of our existing components making the job very cost efficient. Well done.

Revience replaced the outdoor speakers in my backyard that had gone bad over the years. The new speakers sound amazing and work perfectly! They also did some work on the security system and that too is now working flawlessly! They were quick to respond and quick to get the materials and do the install. I would certainly use them again.

Use Revience at your own risk.

Here is a summary of my experience of less than 2 years with Revience. Note that my initial experience with Revience was very positive, as the technicians that did the equipment install were *very* professional and experienced.

I purchased over $7k of new security equipment from Revience for a new construction house. This included new fire alarms because Revience stated the current fire alarms were not compatible with their security system. This is worth noting, because Revience did all the security/home audio wiring of this new construction house, but we now had to install redundant battery operated fire alarms next to each hardwired fire alarm.

In less than 2 years, I’ve had 4 false alarms. One false alarm resulted in the police being needlessly dispatched. Another false alarm caused all alarm systems to trigger constantly for over 2 hours because the monitoring company “could not find my account or address in the system”, even though the same monitoring company would call me when the alarm was triggered. Additionally, this is the same company that billed me for an entire year of monitoring service. So I know they knew my account and my address. What was made clear through subsequent discussions, is that the hand off from Reviance to this monitoring company was incomplete.

In November of 2025, I spoke with Revience, who apologized for the situation, and directed me to the alarm monitoring company. After speaking with the alarm monitoring company manager, I explained to Revience that the monitoring company said my false alarms were "unprecedented", but they couldn’t do anything because they didn’t sell or install the equipment. I now have a box of equipment that can’t be used, and Revience will not refund or even partially compensate me for this equipment.

In December of 2025 I asked Revience if this is the experience that a customer should expect? As of March 2026, I have yet to receive any response, and still have a box of equipment

I have cancelled my service, and signed up with ADT, and have enjoyed having a functional security system that is monitored and supported by the same company that sold it to me.