MN Air Duct Cleaning Corp

Don was my technician. Two guys stopped by and they were professional, we had the house staged for sale and they left it in as good a shape as when they got here. All the vents were cleaned and they showed video of before and after, did a great job. Was able to process the invoice immediately and paid via credit card and was able to receive invoice via email directly. Worked great, highly recommend.

I made an appointment for June 6 for Premium Whole House Air Duct Cleaning for $599. The duct cleaning itself went okay. I had to remove a few of the registers myself because they were painted onto the wall and that is company policy to prevent them from any liability of pulling paint off the wall - totally understand that and wanted to remove those registers anyway because the previous owner did a bit of a landlord special. The technician was very efficient and did a great job with the ducts. The problem came when he went to do the dryer vent, which was included in the special. The cleaning equipment was pushed too far and damaged the dryer. He apologized immediately and explained the situation after speaking with his manager - they did not take payment right away because they wanted to inspect the dryer to diagnose the problem. Before he left, he said that someone from management was supposed to reach out later that day and that they would hopefully have the situation rectified by the end of the week. It was a Thursday, so I didn't have unreasonable expectations that it may not be possible to get someone out last minute. I patiently waited for a call that never came until I got a text A WEEK LATER on Wednesday letting me know that someone could come out on Friday to look at the dryer. Again, the technician who came was very nice. He noted at the time that he was having trouble accessing the whole back of the dryer because he was unfamiliar with the model. He was able to get a camera in and sneak a quick video of what was causing the noise but he was unable to resolve it and also told me management should be calling later in the day. Once again, NO ONE EVER CALLED. Another week later, I get a text asking me to pay my invoice. I did finally receive the email with my before and after pictures attached to the invoice as well. I replied back that nothing had been done to rectify the damage to my dryer, which had been out of commission for 2 weeks (now 3.5), and that I thought it was inappropriate to be asking me for money when the cost to replace the dryer would be more than the cost of the original services. It has now been over 10 days since that communication, and no one has replied even though that is the email they have listed to contact. I finally ordered a dryer for myself because my family cannot continue functioning without one. Even with a holiday sale discount, the dryer, delivery, and install are close to $1400. Thanks for the headache. My recommendation would be to choose any other company with better customer service.

Called and scheduled an appointment based on the $199 Valupak mailer. The technician showed up late, outside the 2 hour allotted time window. Then they tried to up charge us with add ons to ~$800. We settled on $239. The technician was at our house for an hour and 45 minutes before telling us his machine wasn't working and they couldn't complete the work. They never reached back out to reschedule the appointment. I had to call 3 times before I got ahold of someone. We rescheduled, and they didn't show up within the 2 hour allotted time again, and never reached out to say they were running late. Would not recommend.