Constraction reviews in Excelsior, Minnesota

Our contact was Jay McPhillips, who did a magnificent job interfacing with our insurance company who had denied our claim of window damage a year earlier from a previous hail storm. Jay managed to convince the company to replace all but 2 of our 36 Pella windows with windows that were even better than the original
windows. Installation was by a Pella contractor and it was absolutely perfect! Customer First was very transparent and logical, and way more pleasant to deal with than our previous few contractor encounters. They delivered with integrity and skill. Since building this house 38 years ago this team is by far the best we have used.

The team at Customer First Contractors were a delight to work with. Ryan was very responsive and educational when we were discussing different options in siding and trim. Also, when we asked about adding other things to the project he was on top of them and responded promptly. We ended up doing a full siding and trim replacement. Brian, the foreman, would keep me up to date daily with the were they were in the process and what was going to be done. Having this type of customer service really gave us piece of mind throughout the whole project. I will definitely be recommending this company to others!!

Customer First Contractors were recommended to me by my insurance agent. I had possibly the greatest experience one could hope for after storm damage. From the first call, Ryan, Chris and team made this process easy and smooth. They discussed all insurance paper work and numbers. Walked my wife and I through all options. They never made any false hope or claims and were true and honest from the start. After the Mayv storm last year I can say we have what feels like a brand new home. New roof w/ ridge vent! New gutters, larger than before, with added gutter guards! New siding in an upgraded color! We paid a little out of pocket above what insurance covered but knew the exact amount.

Both Ryan and Chris responded to calls or text well with in 24 hours, even while on vacation which was not expected!

If I ever have a need to have work done on my home these are the guys I'm calling and I recommend anyone to call them to. A+ service and work!

Thanks Customer First Contractors

Kevin - White Bear Lake

(Blue -after grey-before)

Had a great experience with Jay and Brian! Everything from picking out materials to the actual install of our siding was done in a timely manner. Everyone from door and window installation and siding installation were great. Would highly recommend. What a difference!

Chris Thulin and Customers First Contractors were recommended to us by a neighbor and friend and we have been very satisfied with the beginning to end process of getting a new roof from a recent hail storm damage. He comes out, inspects, takes pictures and explains the process and procedures on how to communicate with the insurance company to help you through the process. He is professional, responsive, patient and informative. We are very happy with the result and we would highly recommend him and his company to anyone with home remodeling, building and replacing needs. On a personal side, he has a family, children and is very involved in youth sports, especially baseball.

Chris and the Customer First Contractors team were very professional. They first started by putting in effort working with our Insurance team and trying to jump through hoops to try and get our roof covered by insurance. The contractor team replacing the roof was efficient and completed our large rough in less than a day for both removal and install. Cleanup was well done which was important to us having multiple dogs and not wanting unwanted nails in the yard that could injure them. I would strongly recommend Chris and his team for your home needs.

I couldn’t be happier with the siding project! From start to finish, the communication was outstanding—clear updates before the work began, consistent check-ins during the process, and thorough follow-up afterward. The team made everything stress-free and transparent. The craftsmanship was absolutely impeccable; every detail was handled with care and precision. My home looks amazing, and I highly recommend them for anyone looking for top-quality work and excellent customer service!

Working with Chris Thulin and the team at Customer First Contractors was really a terrific experience. Chris responded to my call within an hour and came out the next day to look at the damage done by a hailstorm on September 21, 2025. He handled most of the communication and work with my insurance company and showed up when the adjustor came to do the roof inspections (there were two). He patiently explained the process and went through the estimate and invoice line-by-line to be sure I understood what they would be doing and when. Working with Chris made a stressful experience so much easier. The roofing crew that came to do the work was pretty terrific, too! . . . I will happily recommend Chris and his team to anyone who needs this kind of work done. Thank you, Chris, Ryan, Brian, and the roofing crew for everything!