D&T Appliance Service

Joe called 30 minutes ahead and arrived on time. He was friendly and explained what he was going to do to solve our problem. We really appreciated his experience and expertise. We definitely recommend D&T.

Our LG washing machine was only a year old and it kept getting stuck on the spin cycle. We tried doing self diagnoses and research to learn how to fix it but nothing worked. We called D&T Services since they are the only LG endorsed service in the area. D&T let me know they have a $115 charge to come out which I was fine with but the person they sent wasn’t able to find the problem. He ran the machine on a short cycle and said he didn’t see any problems. He also said he didn’t know what was wrong and that we could probably fix it ourselves. We requested D&T to send someone else since the first guy wasn’t able to figure it out. A couple weeks later the same guy was sent back and he gave us the same results. We are really disappointed with the service and the fact that we paid $115 only to be told “I don’t know” and “you can probably figure it out yourselves”. The price did not match the service that we received. I do not recommend D&T.

I recently contacted D & T for a refrigerator repair, after the manufacturer stated they were an authorized service provider. Seven months ago I had a warranty repair coordinated by the manufacturer, to replace the compressor. That repair resulted in a refrigerant leak the manufacturer didn't intend on repairing. I left a message for D & T to schedule a repair. When I explained my circumstance they were more than willing to do the repair, but were also upfront about the potential costs. They discussed the option of trying to get the original repair company to back their work or quite possibly investing in a new unit. They answered all the questions and even followed up a few days later to see if I had resolved the issue. In the end my refrigerator was repaired by a manufacturers technician, at no cost to me. When the time comes for an appliance repair, D & T has earned my business. They will be my first call. They will be who I tell my friends and family about. This action demonstrates true customer service all for the benefit of the customer (or in my case, potential customer). Thank you D & T. I am sure we will be in touch in the near future!