Reviews of local pros in Hugo, Minnesota

Friendly, knowledgeable service! Great job at a fair price. Did EXACTLY what they said they would do, EXACTLY when they said they would it. Will use them again. They are a big hit in our neighborhood!

Ben takes his buiness very seriously wanting to make his customers happy with their landscaping needs. He is professional and easy to deal with. His team works hard and gets the job done in a timely manner. Give BB Landscaping a try. You will not go wrong.

Ben and his crew were very nice and did a great job laying sod in our yard. I will for sure recommend this company to family, friends. I work retail customer service so I will spread the word about Ben and his company. Thanks for making our yard look so good. Patrick and Patti

Ben and his team did a fantastic job on our landscaping project. We had multiple choices for rock, edging, plants, etc, etc. The crew was polite and courteous, they were always asking what we thought and were open to suggestions and were open to change. Our job was planned to be done in 2 phases. They arrived on day 1 and stayed until the job was done. How nice was that?? It was done EARLY by a month or so. The price was fair and the quote was detailed. I will use them again and recommend everyone to give them a call.
Dan and Lynn in Hugo

I do not recommend Ben Griffin and BB Landscaping. Ben Griffin will take shortcuts during installation that you as the homeowner, will not see at first, if they think they can get away with it. Even as simple as overlapping landscape fabric, which I reminded them to do multiple times, so grass and weeds do not make their way through the mulch. Only to find out after moving the mulch aside when they completed the project, that there was almost a one-foot gap.
Ben Griffin and his workers did not compact and level our walkway, which ended up settling shortly after, resulting in pavers migrating and creating gaps. This is why I think one of our prefab concrete steps cracked within a few months. Ben had a quick and easy fix for this rather than do it right; since the cracked step was at the bottom, he planned to cut the step off and then glue a new step back, unfortunately which would have resulted in a larger, more obvious crack.
We worked through these issues together and so I hired Ben Griffen and his team to install a flagstone walkway in fall 2024. We have multiple major problems with the walkway, especially the joint compound they used between the stone. I believe the workers were in a hurry to get some place else for the weekend (as they stated), so they cut as many corners as they possibly could and as a Manager Ben failed to take action to make it right.
First, they did not use care to remove the joint compound from the surface of the flagstone before watering and setting. This resulted in many of the beautiful flagstones being completely covered with joint compound. Ben's fix for this initially was to tell me that "it will just wear off with traffic, and if you have a one-stage snowblower that will help this winter." This was not acceptable to me, and so I did get them to come back, and they used chemicals and tools to scrape it off the flagstone, still only able to get about 70% off, not acceptable.
The second major problem with our walkway that is resulting in its failure is because they stated they “left some of the leveling stone in the joints so they didn’t have to use as much joint compound,” and I figured they knew what they were doing. In less than a month, the joints were bubbling up, peeling and cracking, and separating from the flagstone. In some spaces between stones the entire joint had no compound and only leveling gravel. In some places, leveling gravel is sticking up through the joint compound.
Looking into the polymeric sand, they used Techniseal ProSeries NOCO for the joints, according to the manufacturer's guidelines, it was supposed to be at least 1 inch thick. When I sent them pictures of the joints showing them that it was only at most a quarter inch thick, they refused to return emails, voicemails, or text messages. I let it go because it was the start of winter and my last email said I would contact them again in the spring, which I have now done several times.
Ben Griffen couldn't even give me the time of day, or was too embarrassed by the work he did, to even respond to my emails and texts or come out to look it over. Ben’s wife Kellie Griffin responded to the most recent email stating “Nature, wildlife and traffic can cause premature wear…and it was laid correctly”. I had to remind Kellie Griffin that I started sending out emails about the joint compound less than a month after the project was completed with pictures showing the depth of joint compound being less than a quarter inch in some places.

So, I am sorry but the answer is not “Nature, wildlife and traffic can cause premature wear” when the walkway has failed in multiple places in less than a month given the product was not laid down properly by the manufacturer's recommendations. So, no I would not recommend hiring Ben Griffin and BB Landscaping.

Good place to do business

Those guys are great.

Excellent service at a fair price. Dave our technician was very professional and knowledgeable, had great recommendations for our future washer/dryer needs. Thanks!

Great service. Andy is fantastic. I will recommend Northland to everyone. I have used them twice and have been more than satisfied both times.

Great service! They knew right away what was wrong with my oven, and explained how to test it. It was waiting at the counter for me when I got to the shop. They even found the same part from a different brand saving me a ton of money.

I've used them twice; once for my dishwasher and most recently for my Refrigerator. These guys are honest, friendly, fairly priced, and very competent. I recommend them without reservation.

I have been using northland appliance for years. Dave the owner has fixed many things for me and will always let me know if it is worth putting money into my old stuff or buy new. I would highly recommend them for any appliance problems, they are easy to work with.

Tremendously helpful office staff. Grateful that people and companies like this still exist.

Brittany in the office was incredibly helpful and on top of it. The tech was super nice and was in and out quickly. I’d definitely recommend using this company for all your household appliance needs! Thanks again!

Our refrigerator stopped working and I called two different companies before reaching Northland Appliance. The first company couldn't come out for eight days and the second company couldn't come out for five days. The second company I called didn't even want the manufacturer number or serial number of the appliance. Northland Appliance not only asked for those numbers, but asked me to put the phone close to the noise that the refrigerator was making. They attempted to diagnose the problem prior to coming out, so they had the right parts with them. The guys who worked on the fridge were very experienced, one had 40 years of experience.

Dave did a great job fixing my gas stove! He was in and out in an hour and not only fixed my issue but tested all other functions to make sure it was performing at top performance

Excellent! Had a 16 year old washer that was leaking. Called Northland and they were fantastic! Was called when service was on the way. He showed up promptly, fixed the problem in a timely manner. Cost was great. Thanks Northland!

After finding "Northland Appliance Service" through the Amana web site and reading the two reviews I decided to set up an appointment. I was so impressed with the professional service that I will call them for any kind of issues I may encounter with my appliances in the future. Excellent service at reasonable prices. Thank you!

Levi came over and fixed my washer. Great Guy wonderful technician. Wonderful service and quick. Overall wonderful experience.

They have excellent customer service! They are everything I was hoping they would be, friendly, helpful, knowledgable, real people who just want to help. Thank you Brittney and Levi! I really appreciate you going above and beyond!

Old school service at great prices. Gentleman arrived timely, provided an accurate diagnosis and fixed the problem after explaining what the issue was . I found my go to appliance repair folks! Reasonable prices too!! Thank you for your hard work!