TruGreen Lawn Care

Signed up for service with TruGreen for mosquito control and was to get a callback with our scheduled date for service which never occurred. After two days, I called back to find out why we hadn't been scheduled and was told our account was somehow removed from the system. So, we signed up again hoping this time things would go well; however, we once again never received a call with our scheduled date and I needed to call them to get that information. After speaking with the representative they told me we were scheduled for Thursday, May 31...perfect. It only took a whole week to get the date scheduled but I just wanted the service completed. Thursday, May 31 at 6:30am I receive a text message that our technician was on his way and would be arriving between 8:00-9:35am...I thought great! At 4:06pm, I received a text message that the job was unable to be complete but no reason why. Once again, I found myself calling Customer Service who was unable to help (not sure why they're called Customer Service). They were unable to tell me why it was not completed, they could not tell when it WOULD be completed, they could not speak with anyone at the local branch because there's no way to get a hold of them, they could only send email to the local branch to have them call me (...which did not work the first time because they never called me) I have yet to receive (1) phone call from the local branch and am very upset that after wasting all this time I still could not get (1) service appointment scheduled or completed. Not sure how this company makes money when service is not performed and no one knows how to call a customer back nor did they seem to care when I wanted to cancel. All I wanted was my yard sprayed for mosquito and this has wasted more time and effort than anything. If you're unable to perform a service due to issues out of your control the customer should be next on schedule when the problem is fixed...just saying. Worst service I've ever received from a large company like TruGreen.

TruGreen takes care of my lawn all year around. I don't have to worry about it. They come in a timely manner and let's you know what is going on in the lawn. Thanks y'all!

What wonderful service. They sprayed my father’s lawn after he passed away and then proceeded to send the bill to collections. They sent no bill, maybe they sent it to his email? Doesn’t matter, they know the address and maybe next time they could send a letter. Perhaps they don’t have customers long enough to have one die. The lawn looks like garbage and their spray treatment seemed to make more weeds grow. What a dumpster fire of a company, terrible service. If your bill gets lost or their email goes to your spam folder most companies would maybe try sending a letter to the house where the service was performed, not tru green, they will mess with your credit rating instead.