Country Maids

I requested one person specifically who I was referred to for cleaning. Two people showed up, and I thought maybe they were training or splitting the pay or something. I didn’t think anything of it. They did a good job and were at my house for 3 hours. I got a bill for double the amount I was quoted, around $300. I was shocked, and contacted Sheryl. I explained that I had no idea they were sending two people or why. Sheryl told me that I was charged that amount because two people came, and if it were one person it would have taken 6 hours. I told her I understand how math works, but that I did not agree to having or paying two people. This was my first time hiring a service. I live in a 1300 sq foot townhouse and told them they didn’t need to do the bedrooms. When I responded to Sheryl about how unhappy I was with the communication and customer service she never replied. This is the most unprofessional experience I’ve had and I will never use this service again or refer anyone else. I’m also going to file a complaint with BBB.

I hired Country Maids for an initial clean which they charge per hour. They me quoted 3 hrs for two people (charging 6hrs) and said it could be a bit more since it was the initial clean. I ended up having to ask them to leave after 4.5 hrs when they had only partially cleaned one level and had barely started the other. While they were here I contacted Sheryl and her solution was to have them spend more time cleaning while they continue to bill me for it. I asked her to explain to me how its taken two adults over 4 hrs to clean one level and she just couldn't justify it. I ended up having to pay them, and also hire a different company to come finish all the things they didn't do. For reference my house normally takes 2hrs to clean biweekly, and 3hrs for initial clean.