Affinity Moving

The guys were so kind, careful, confident, fast and personable. They were more than we even expected. Thank you so much for all you did.

Deceptive pricing, poor communication, and an overall nightmare experience.

I hired Affinity Moving for a full-service move — packing and moving within Minneapolis. I was quoted $618 for three movers and about two hours of service.

Here’s what actually happened:

Only two movers showed up, and I ended up doing almost all of the packing myself, effectively acting as the third mover.

During the move and delivery, I also had to do nearly all of the loading and unloading with the movers.

The move took over five hours, making me late to my own going-away party.

Because my friends were waiting to celebrate my going-away, they also ended up helping with the move instead of enjoying the event.

My belongings were supposed to go to a storage unit, but the movers claimed it was “closed” and kept everything — including my plants and pet medication — in their truck for two days.

After all that, the company tried to charge nearly triple the original quote for incomplete service.

I reached out multiple times to both the company and the owner and received no response.

Even if this was a misquote or internal mistake, it should never fall on the customer to pay for errors or services that weren’t delivered. Because of this experience, I plan to file complaints with the Minnesota Department of Transportation and the Minnesota Attorney General’s Office, and I am disputing the charges with my bank.

Bottom line: Be very cautious if you’re considering this company. They misrepresented their services, were unresponsive, and failed to provide the support promised.

In response to Affinity Moving's response:

Thank you for your comment. For clarity, I provided all relevant information about my move to the sales team, and the movers were aware of the storage unit upon arrival. While the company claims the move required more staff, it appears that the underestimation may have been due to a mistake in the sales team’s estimate and internal miscommunication between the sales team and the movers, rather than a lack of information on my part.Despite this, the services I paid for — including packing, loading, and unloading — were not delivered, and my belongings were held in the movers’ truck for two days, including essential items like plants and pet medication. The fact that I was not charged for the overnight storage is misleading — my belongings were kept overnight only because the company failed to complete the move as promised. While I approved keeping my belongings overnight for delivery the next morning, this was only necessary due to the company’s failure, and they then retained my items for an additional day, which I never authorized. Additionally, the owner called to request authorization for a "second move", which I did not approve, yet my card was charged anyway.

The owner gave me two options during our only conversation and told me to call back with my decision; when I called minutes later and again on subsequent days, no one replied. There were no multiple attempts by the company to resolve the situation, and while a partial reduction was offered, it did not address the incomplete service or the impact on me and my friends.

so helpful, great service, and fun to work with!! very flexible when we had to make an additional stop and had more stuff than expected :)