Constraction reviews in Minnetonka, Minnesota

Curtis & Hector were quick to respond and assess the water damage in our house, coming up with a game plan that was installed in minutes. They have consistently followed up and have kept me in the loop about how we are progressing and when they will be stopping by for a status check. I appreciate the communication and speed!

Adam did an excellent job managing the project end to end. He coordinated resources effectively, kept work moving without unnecessary friction, and maintained a clear focus on both delivery and quality. As a project manager myself, I genuinely appreciated the extra attention he gave to details that often get overlooked—especially around execution standards and final output. His approach inspired confidence, reduced risk, and ensured the work delivered met a high bar. Adam is a dependable, quality-driven project manager, and I would gladly work with him again.

I would give ServPro 6 stars if i could.

Rachael, Jordan, and Brit worker tirelessly to clean a room filled with fire extinguisher residue.

I was impressed with their professionalism and effort, and they literally transformed a room that was covered in debris to a room that looked brand new.

I highly recommend ServPro.

Matthew

Tremendous initial response to emergency flooding situation and the teams had excellent continued follow-up and communication for several weeks afterwards. The owner, Scott, even worked out a complex billing problem for us personally which was extremely appreciated and gracious of him to do. Highly recommended.

Jose and Macael arrived promptly, worked efficiently and thoroughly, and communicated well. Jose set expectations for the scope and duration of their work, asked me whether I had anything to add, and let me know what would be happening after they left. Excellent!

Adam was outstanding as the project manager for my flood-damage repairs. From day one, he stayed on top of the project plan, coordinated every contractor, and kept the work moving smoothly from start to finish. His communication was clear and consistent, and he took the time to explain each step so I always knew what to expect.
Adam went above and beyond to make sure everything met my standards — catching issues before they became problems, advocating on my behalf, and making thoughtful recommendations along the way. His professionalism, organization, and attention to detail truly set him apart.
I’m extremely impressed with the final results and grateful for Adam’s leadership throughout the process. A well-earned 5-star rating.

My condo building in downtown Minneapolis had a major water leak this winter (frozen pipe in an adjacent unit). The Servpro team was absolutely amazing - onsite almost immediately to help minimize the damage as it was unfolding. Then the mitigation phase for my specific unit was handled professionally and effectively with team assistance and excellent communication along the way ~ often during crazy hours and weekends. HUGE thank you to James Vargas (especially) and his team for helping me through this phase of the process!

I highly recommend the Servpro team that rescued me from my lower level flood following a burst pipe! Curtis and Hector responded quickly, professionally, and kindly, even coming on the weekend and on Christmas Eve day to be sure the drying out was done correctly. They continue to communicate clearly with myself and my insurance company as they work hard to fix the damage. It is a joy to be working with them- Curtis (project manager) and Hector are the BEST!

The technicians from Servpro did an outstanding job drying out water damage we had from a broken water valve. Colton and Doc were very helpful, personable, hardworking and professional. They answered all my questions and concerns fully. They did a great job checking and rechecking the progress as they worked to dry our wood flooring in the kitchen, a bedroom wall, ceiling, trim and carpet. The work was successfully completed in a timely way. I would definitely call them again and we highly recommend the Servpro team.

Servpro did a great job with my water remediation after my hot water heater leaked. They worked with my schedule and responded quickly. The team of Kimon and Owen were very professional and knowledgeable. They explained things to me and we talked about the process and figured out things together. The office team especially Vanessa was very helpful and responsive. Thanks for a great job! I would definitely call them again or recommend Servpro out of Minnetonka.

Updated 2/23:
Since my original post, the company has attempted to resolve the concerns below, but once again failed to competently do so & attempted to pay me to remove the review (clearly why their rating is much higher than I would expect).

See additional pictures regarding the grouting they added around our fireplace (only after request as they attempted to leave an uneven half inch gap originally) which isn't even the same color. They originally had to repair it after one of their team members broke it and did so with a matching color. Don't ask my why it's not possible now.

We engaged their assistance after a house fire so electrical work was need. We recently found that an outlet in our garage cannot be used at the same time as the water heater (never a problem before). They explained it was based on the wiring previously but never even mentioned it. So now, I have to choose between hot water and opening my garage door.

If I could give them -5 stars, I would.

Original:
Working with ServPro of Minnetonka has been, without a doubt, the worst experience I have ever had with any company. The entire process was a comedy of errors, characterized by an abysmal quality of work and a complete lack of professionalism, patience, and care.

The duration of the project, originally estimated to take six months, stretched out to an entire year. Even months after they initially declared the job "finished" (shortly before Thanksgiving), they continue to attempt to fix their myriad mistakes.

The issues with their work and conduct are extensive, but here are a few examples:

Substandard Workmanship & Incomplete Fixes:
Flooring: The installed flooring is profoundly uneven, features significant gaps throughout the house, and is surrounded by mismatching trim. Their "solution" to the gaps was to fill them haphazardly with white silicone, and the trim issues remain unresolved. The result is flooring that looks worse than what was damaged by the fire.
Missing Installations: They completely failed to install a necessary light switch in the laundry room, an error that took them weeks to finally correct.

Disregard for Property and Privacy:
Property Damage & Refusal to Repair: They broke the lock on our patio door but refused to repair it, stating the damage would need to go through our personal insurance.
Lost Key: They lost our house key that was secured in the lock box and showed a complete indifference to this major security concern.
Invasion of Privacy: After we moved back in, staff frequently entered our home without knocking or prior notice. Despite multiple requests for a heads-up, they continued to show up unannounced at various hours of the day.

The entire experience has been genuinely laughable at best, but I am truly not a picky person, but it has been impossible to ignore this constant string of failures. I urge anyone considering their services to save themselves the pain and choose literally any other company.

The only company out of several that i called that actually answered their phone,or returned my phone message,and quickly got a quote to me

I've known Dave for years. He's a great guy, and a top notch surveyor!

Dave was great! Prompt with his responses, professional, and very thorough. Would highly recommend.

Dave is a fantastic land surveyor and will attend to your needs. He will literally leave no stone left unturned to resolve your boundary line issue.

David got back to me very quickly. I called quite a few places that couldn’t fit in with my schedule due date or never heard back from them. Very appreciative of him for making the drive and getting everything done. Thank you again

Dave was fantastic to work with once again! His communication is great and the survey files were exactly what we asked for, I would highly recommend 45 North for any surveying needs.

I had David do a survey for a backyard renovation my company was doing, and he was very easy to work with and the prices were very reasonable. He was fast and clear with communication and changes when they were needed. Recommended!

I needed to know where my property lines fell in preparation for some tree and landscaping work I'm planning for next spring. Dave provided exceptional communication and professional service. He has incredible attention to detail and made sure to walk the property and carefully review his findings with me. I highly recommend 45 North.

I had 45 North come out to find my property markers so that I could install a fence. Dave (the owner) was able to come out within just a few days of contacting him. Hew was very knowledgeable about surveying, and he gave a great explanation what he was doing and what he found. Dave even placed a few extra stakes in the ground near where I am building the fence so I wouldn't have to run a string line the whole length of my property, which I am very appreciative of. I would 100% recommend Dave for any survey needs you might have.

Dave’s communication and response time to my initial call was great. We ultimately did not use his services, because it is October and we were looking for the surveyor who had the earliest availability before the ground freezes. His quote to us was more favorable, so if it wasn’t a timing issue, we would have used him.