Plumbing reviews in Rockford, Minnesota

Never use this company

Never really fixed my problem, and it just came back worse than it was before a few months later.

Take your money and run! Go to the nearest actual plumber. Unqualified, in cahoots with AHS, we will be seeking legal advice.

We were scheduled to have service with this company through our American Home Shield account but they never showed. No call. No show.

Top notch service. Assisted with some home warranty issues and they maintained professional decorum. Would use again.

Greg came out on time and found the problem, he was polite, worked quickly, explained what needed to be fixed and promptly went about his work and fixed the furnace. Wish all service work went this smooth.

I received multiple estimates to install a water heater, most ranging from $800-$1200... KK Heating came in at $3200... Thats all

These guys are a joke. The home shield company we went through is just as bad. They could care less if we get help or not. I will be writing a letter to the attorney general. Hopefully they can stop this horrible service from continuing to happen.

These guys don't pull permits for work they are doing. Probably because the work they do doesn't meet code. If you want an unprofessional, grumpy person to show up in a personal vehicle, with no real skill, these is the company to call.

If i could do negative stars I would. No showed after it took a week to schedule the so called appointment. They said they'd call me back when I first talked to them bc they had to check the schedule, they NEVER called back, when I called back 5 days later and told them this, they LAUGHED. Scheduled an appt that they never showed up too, I even called before my appt and got their voicemail. HORRIBLE COMPANY.

They were assigned from the warranty company. Called same day that the request was submitted. I supplied pictures to help with the service. After that I emailed multiple times with no response. Finally reached out to the warranty company and they reached out to them. They said they had no record of the ticket. Bad service. Lied. Would not recommend.

Very disrespectful over the phone when he actually bothered to return a phone call. Seemed confused about the issue and definitely confused our project with someone else's (we had toilet issues and he called us talking about how he'd have the hot water back on in no time). Never showed up when he said he would, and wrote up a false report to a warrantee company so that our claim was denied. DO NOT WORK WITH THIS COMPANY!!

Love these guys. We called a plumber with a shiny new van and a shiny new corporate logo shirt. He gave us an estimate for over $1000. K&K had a less shiny van and no corporate logo but they did job for $200. My plumber for life.

Agree with below- if I could give them a lower rating I would. Do not even think about using this company. They were supposed to come out to look at my basement toilet, which was not working. The guy spent about a minute looking at it, said and I quote “eh, I think it’s going to work for you.” And then spent a subsequent 15+ minutes sitting on my stairs campaigning for K&K to put in a new water softener. I am not exaggerating any of this. I paid a $75 service fee to listen to the guy jockey for a commission on a water softener. By the way, it also took over a half dozen phone calls and 3 weeks to get a copy of my inspection paperwork from K&K. When I finally received it, it references a toilet model number that is not present on ANY toilet in my house.
Save yourself the trouble and use BWK. They were wonderful- professional, prompt, and helpful.

K&K heat and Plumbing in Rockford. Mn.
Avoid! Never returned my calls..4 weeks later called & came to do the services after another 4 days.later.
Very rude, unprofessional and Eldon was yelling at me to "GET the hell out of the kitchen"
when I simply asked a question about the new appliances! His partner did apologize for Eldons bad behavior but...not ok.
Scared my 5 yr
old granddaughter.

This plumbing operation is a total sham. They work through our HSA and are very unreliable. The only positive thing I can say is that they came out to our house fairly quickly to diagnose the problem and the man Mike was respectful and friendly, but they never followed up with us at all to actually fix the issue. We called them almost daily and they made no effort to get back to our place to do the repairs (which included being without a kitchen faucet for over a week). When we finally elected to do the cash option with our HSA, they did not complete a full report to include all of the repairs so we could be fully compensated and then they would not respond for clarification to the HSA. On a side note, we also give one star to our HSA Home Warranty. They are not in the business of helping at all, and instead show their true colors by choosing the worst, least reliable, and probably cheapest plumbers they can get away with. The whole thing is a fleecing operation.

I've had K&K out for several plumbing problems in my home. Every single time they responded right away (all HSA home warranty claims), came out the very next day, and were friendly and professional. They worked around my schedule and my dogs. I highly recommend them.

Today is 5/31/17...the damage you see to my yard was done on 2/28/17 by KK Heating & Plumbing...they were sent to my home by HSA for a plumbing repair. In leaving my property the KK employee decided to back down my driveway rather than turn around by the house and the result is the damage you see. The employee called me from my driveway to say "that he doesn't drive too well ". No kidding!! I sent photo's of the damage to KK and spoke to Eldon who from 2/28/27 until today has been promising to have the damage repaired. Today I contacted HSA ( spoke with Customer Service Rep Chris ) who called Eldon w/KK. Eldon told Chris that KK is too busy this week and would come out next week. I would seriously think twice before doing business with AHS and would definitely NEVER do business with KK Plumbing and Heating. By the way they did not repair the problem they came to my home for...they charged me $75 and tore up my yard. VERY UNHAPPY WITH BOTH COMPANIES. HSA for choosing such a poor company to represent them in Minnesota and KK for not completing the repair and for not being professional enough to follow through on your promise to repair the yard. Its now been over 3 months. Shame......UPDATE....its now 7/21/17 still nothing done after numerous emails sent to KK with no response. The damage to the yard has caused erosion next to our driveway causing additional damage. One more attempt to get KK to repair - if nothing - then we will be involving the legal system. Think twice before you trust a Service Company like AHS to send a company you know nothing about to do repairs on one of your biggest investments - YOUR HOME. AHS does nothing to resolve and KK...well if you've read the above you see that they are very unprofessional...its 7/21/17 - the damage was done on 2/28/17. I'll keep updating.

I used my HSA home warranty for my water heater. Not only did they get someone out sale day, they resolved the issue. He was very friendly and explained to me what the issue was and how to fix/prevent in the future.

Avoid these guys if possible. K&K was sent to my house through our AHS home warranty. They scheduled an appointment for 8:00am and I stayed home from work that morning to show them our plumbing issue. At 9 am I called the owner to find out where his guy was and they said they would call me back. By 10:30 Mike showed up hungover from the night before. He left our shower taken apart and unusable until they could talk to the warranty people and find out if they could do the work. A week later with our shower still not functioning, AHS informs me they don't cover the repair.

Throughout the process K&K conducted themselves in an unprofessional manner. I would find another plumber if possible.

I had an issue with our hot water heater and was connected with K & K through our home warranty service. They were able to come out the same day and resolve the issue. The gentleman they sent out was professional, polite and was able to quickly resolve the issue. No complaints and would have them out again for any issues.