HVAC reviews in Shakopee, Minnesota

Great customer service!

Came out on Labor Day and repaired a refrigerant leak. He actually took the time to find it. Thank you! 😊

Fast, friendly, reasonably priced, got the job done right the first time. I will be using Elander again.

Russ has serviced our furnace for the past three years. His friendliness, professionalism, efficiency, and expertise is greatly appreciated.
Thank you.

I have had good service and repairs with this company. The service manager was professional and what he said happens. Just moved to the area and I will be sticking with them for Hvac needs!

Had a gas leak. They came fast and fixed right away at a reasonable price. Great to do business with - Thank You

Shady business, did not share pricing and showed up and billed us without any heads up or notice that their is no more warranty on our units.

Great service and pricing! They came out and fixed our problem quickly. They talked us through what was going on and our options. I would recommend them.

Wonderful service with a quick response to replace our leaking water heater. Would highly recommend.

Lennar used this company in our new house and after 4 years the number of plumbing issues from poor quality installation is ridiculous. Also, their service department is snarky and unprofessional.

I thought I had a problem with my furnace (the problem was with at the gas company) and I called Elander before hours on a Friday morning. I had a call back within minutes and someone scheduled for later that morning. GREAT CUSTOMER SERVICE!

$219 for 5 minutes of work. And that includes $0 in parts which were under warranty. $150 for labor and a $69 truck fee! Outrageous! Especially when I couldn’t get an appointment until they had a truck in the area. But I will say the service rep who did the repair was very nice. So i just bumped this from 1 star to 2.

October 2016
Russ was scheduled today to complete 90 day warranty work for Lennar Builder at my home. Since we recently had to turn the heat on, we were experiencing a ticking noise in the ductwork that was extremely annoying. Russ adjusted one of the trunk lines and it appeared to be fixed.

Then he found another issue with the constant bath fans, which work as air exchangers for the home. He had to take each unit out of the ceiling and rewire it, because the electrician made a mistake at the time of the initial install. It was a good catch by Russ because this would have shortened the life of the fans and wasted a lot of energy.

He explained all of the working aspects for the furnace, air conditioner and humidifier. I feel much more educated and confident with these components in my new home. Thanks Russ!

January 2017
The ticking and knocking in the ductwork started up again and was more constant. It was interrupting sleep and extremely annoying. I reached out to Nick (Service Manager) at Elander, and he personally came out to try to fix the issue with the exposed ductwork that he could get at. Adjustments were made, however the ticking and knocking did not stop. Nick made arrangements for he and Russ to come back to my house. They opened up the floor to get at the root problem and fixed it for good! The first night during the winter that there was no knocking or ticking in the ductwork. Elander went above and beyond. Excellent work gentlemen!

I've worked with these guys in new construction for the past 2 years and the service and professionalism has been simply amazing. Hands down the best mechanical contractor I have worked with. The team is friendly and very knowledgeable, nothing but great experiences so far and hope many more to come.

I needed my plumbing checked for some large water bill issues I was having in my new construction home. I called Elander twice that day. Once to leave a message to return my phone call to have them come out and look at my plumbing and I never received a call back. I did call them back later that afternoon, and they said they would talk to my builder and call me back. They never called me back. I called them back to schedule the apt and they agreed to come out to my property to check my plumbing 1 week later, at 7:30AM.
t 8AM on the day of the set apt, they said they never scheduled the apt and told me nothing was wrong with my home. They further stated if they come to my home and there is nothing wrong: They would charge me for their visit. My home is under warranty with the builder and with my large water bill issues ($400+++ each month since I moved in), I was very confused. So I attempted to have my issue resolved with my plumbing: I then tried to schedule an apt, I had an apt scheduled, they did not show to my apt, I had to call and ask for another apt. They told me nothing was wrong with my home (but yet NEVER came out , not once) and that I have to pay for them to come to my home and tell me that in person. They are extremely unprofessional, rude and disrupted my life for a very long time. They need to not worry so much about their large builders and contractors, and help the consumer that PURCHASES the product and help service us pions that also matter. I am so very upset by the way I was treated. Granted I am a woman and do not have a plumbing degree of any sort, but I should not be treated so horribly for something clearly wrong with my home.

Issues on two projects. First, Elander installed the new HVAC system in my new home incorrectly, causing problems immediately. Second, Elander installed a garage heater and stated via email they "will need a full day, beginning at 7am." Well the job only took 4 hours, they weren't able to run the gas line in the ceiling as stated and instead it is shown visibly all the way through my garage. When I asked about a cost adjustment since it took half the on-site time as described, they got verbally upset and told me that I was dishonest. They then called it "flat pricing", a term that was never stated in the proposal. If someone says a job will take a "full day, beginning at 7am" and then it only takes 4 hours, should you pay for a full day? The cost per hour was extremely high in my view (something other reviews have also stated). I ended up paying full price to stop them from literally yelling at me.

I just watched someone in an Elander company truck on 100, pass on the right and tailgate someone really closely.

Humidistat does not read correctly. multiple attempts to get then to fix it but they keep sending the same guy who says nothing is wrong.

If my thermostat and humidity sensors shows 45-50% then why does my furnace show 70-80%?? That seems like an issue to me.

Now that it's winter I have a similar issue where it read 35+ but indoor sensors say 15. A 20% humidity difference is a huge deal.

In the spring Im going to have another HVAC company look at it.

Oh and this wasn't the only issue-In my brand new house the water heater had to be replaced twice due to bad installs and the vent running to my master bedroom didn't work because they didn't install the system right which required them to pull up all my living room carpet to fix it.

Their phone assistants are always nice, but based on the issues I've seen with them to this point I couldn't recommend them.

Dan with Elander Plumber came to Wayzata and spent hours installing a carbon water filtration tank in our home. We immediately noticed an improvement in our water quality. On to of this, Dan is just a great guy and he knew everything about all the plumbing equipment in our home.

I've had Elander Mechanical out to my house many times. They ALWAYS meet my expectations but this past visit Kurt was absolutely outstanding. He listened to what I wanted and my concerns about my drinking water. He sat on hold with the company that made my whole home water purification system to talk about how it works. He fixed my kitchen drinking water to quit ruining my Kuerig and coffee makers. Also a shout out to Nick for reviewing my photo images of debris in my water and getting Kurt out right away. Just a fabulous company.

Please ask them the price before they come out to fix. I just paid $600 for 30 minutes work that requires only cleaning up the condenser pipe line. They didn’t even replace anything. I know it can be expensive when they come over to fix something on the weekend. On the phone the guy told me about $350 for the work but I ended up paying $600. I didn’t expect to pay this much. Wow!!! Please shop around before reaching out to them. I learned the worst way.