Reviews of local pros in Shoreview, Minnesota

My house was not deep cleaned as promised. It was mildly wiped down and in the areas they felt should be. There were still marks in cabinets, doors, railings. It was as if I had my kids clean it and not a company that was hired at quite a high price. I have worked in the industry and was shocked at what they considered a deep clean. They said they were done and only half the job had been done. I pointed out areas that hadn’t even been touched, yet were discussed by me the cleaners, and the owner. They went back and did those couple things. Then said OK can we go. They were very insistent on leaving and getting onto their next job when the job here had not even been finished. The timeframe that was discussed wasn’t even done yet. The deep clean that is detailed on the website is definitely not the deep clean that you get. It is not a deep clean at all. I reached out to this company to explain that and received zero response. Yeah, my card was definitely charged for the full price. When truly only half the price was what was truly given. The floors are sticky and I now have to clean and wash my bathrooms and house. On top of being scammed out of over $500. Horrible service and they completely ripped me off. I want my money back. They say the maids get paid based on service. They charged my card before ever asking how the service was. The owner was here to tell them everything to do but never came back to check to see what they actually did. Won’t answer my email, won’t take my phone call. This was such a scam. Their chemicals gave me a migraine, my floors are sticky with something that I can’t mop out and I have now mopped my floor twice since they came yesterday. So they took my money and if the maids get paid based off their service and now there’s a bad review, the maids get less pay in the company gets to pocket the money. What a joke! I try to find the silver lining in most things and I try to be grateful for every service that I get when you shell out that kind of money because you can’t bend over and deep clean your house properly and all you really want is a good deep clean in your home and you work extremely hard for that money as a single mom with four kids. You feel very ripped off and violated.

The service is incredible, my apartment looks better than brand new. I'm blown away by the hard work. the maid was incredibly nice and professional. 10/10 I will use this service again.

The amount of care shown by Jeff and team is outstanding. Totally pleased with the results and professionalism.

Had my first clean today and I am very pleased with the results...the two ladies were very pleasant and extremely efficient and Jeff is super nice and great to work with and very accommading as I work graveyards and prefer afternoon appts. HIGHLY recommend this company!! :):)

Overpromised and underwhelmed best describe my experience. We scheduled a "move out" cleaning which we were told would start at 8 a.m. At 8 a.m that day we received an email saying the crew would arrive between 12 and 12:45 p.m. They showed up at 2:00 p.m. and said they did not have our phone number to call and tell us they were running late. After looking around the house, the manager said the house was very clean, would not take as long and he would charge us less. "Besides, the crew is done at 5:00 p.m." , he added. The quality of the cleaning was ok. Dusting and hardwood floors was done well. Bathrooms were cleaned well, except one shower door was cloudy. Glass cleaning left streaks on several windows. The kitchen countertops were cleaned thoroughly, but the tabletop was not touched. There was not a final walk through. In fact, I showed up early to do a walk through myself and the crew was packed up and ready to leave.Had the communication been better and the job not rushed, I could give 4 stars.

Very easy to schedule and did a wonderful job! They were even able to move us up and get us done earlier than predicted. I don’t know what we would’ve done without them! Highly recommend!

Jeff, Kris and Cindy are such professionals! Their attention to cleaning is impeccable and they are just lovely people. Always dependable and on time. They clean so thoroughly, efficiently, and without complaint. We are grateful for the hard work they do to clean for our busy family of four humans and two furry pets. Our house just sparkles after they leave.

I would never ever recommend this company to anyone. My fiancé and I wanted to hire professional cleaners to take the stress out of our lives; however, this situation only added stress. First off the employee who showed up was an adult who brought two kids to help. I was under the impression we would have 2-3 professionals. They also showed up two hours late. They did a horrible job (see pictures). There was zero dusting done. I got more sweeping done in 5 minutes than they did in hours. Total dirt and dust everywhere. It was like we didn't even hire cleaners. Additionally, they refused to clean the finished basement with tile floors for fear of spiders. If you don't clean basements please be upfront about that, especially in Minnesota where most people have them. Of course, the full amount was charged to my fiancé despite not even entering one area of the home. The company has been unresponsive to our complaints and concerns. Please choose a different business if you want your home cleaned in a professional manner.

Great service! My house was pretty dirty and greasy. Two maids and a mop came in a couple of times and really scrubbed it up nicely. Now I am on a biweekly clean schedule and love it!! The ladies are very professional and efficient. Highly recommend them!!

Thorough deep cleaning. Much appreciated thorough job. Courteous and industrious team.

Our family has used two maids shoreview for 2 years and couldn't be more pleased with the service! Always on time and a very clean home every two weeks!

This was my first experience with house cleaners—and we are very pleased with the results. It took a real load off of us during a very busy time to have hired Two Maids and a Mop Shoreview and I can definitely recommend them. They were friendly, hard-working, and did a really nice job!

These people care and are efficient. When you say clean they mean CLEAN. Jeff is the best. He employs very caring people. I am somewhat handicapped. The last time they were here, I went to toss a rug in the washer. I looked up and there was one of the ladies. She said she came as she was afraid I might fall. That is the kind of people with whom I want to do business and am comfortable with in my home. Hailey and Jess were my aides for the day. I have never been disappointed with a visit from Two Maids and a Mop. And the Xmas treat bag!!! Over the top. Penny

We loved our experience! We previously got a deep cleaning from another company and were disappointed. Two Maids did a better job with just a base cleaning than the other company did with a deep cleaning. Will 100% book for regular cleaning from here on out.

I am extremely disappointed in the service. Nothing was cleaned. I have several pictures of the lack of cleaning that actually happened. A woman and two kids came and didn’t even do everything request and paid for. Of course they charged my card prior to leaving and didn’t do my downstairs finished basement because they “were scared of spiders” even though there wasn’t a spider in sight. They charged me for cleaning two rooms downstairs and it’s all finished tile without a spider anywhere. They simply wanted an excuse to get money and not do any work. The two rooms they supposably did, I went through and simply swept and got a pile that would have been gotten easily if they did a quick sweep of vacuum. No dusting was done and when I moved lamps there was dust all around it. I will be contacting the BBB for terrible service and charging for not doing work. Unacceptable. They also were two hours late beyond the two hour window they were supposed to arrive. This company is a scam.

This service has been exceptional! The cleaners went above and beyond my expectations on both occasions!. I will definitely continue using Two Maids for all my cleaning needs!

Jeff and his employees care about the quality of clean in our house. I’ve never had any issues with Two Maids and A Mop. The house was immaculate! The girls rocked the house and got rid of all the dog slobber! The girls deserve a bonus for this clean! Thank you so much! Great prices!

I hired them for my grandmother who lives in another state from me and they did a great job. She really appreciated the premium clean and will be getting it done monthly. They were very detailed and did a great job. She was home for it and said they were very kind and professional.

I was quite impressed with the quality of work that the ladies did. They were able to clean some really difficult places to reach which was really nice to see they even offered to clean out the inside of the oven. I loved my experience with Two Maids.

I requested a one time deep top to bottom detail clean. Wow! Exceptional! I am so happy and relieved to have my house looking so good! Jeff and his team were so good! Taylor, Shelbe, and Susan worked very hard and were attentive to my areas of concern. I was quoted a price ahead of time and was told they would take as much time as needed to clean my house right! At the end of the clean after the team left- I noticed just a couple things that were missed. I called Jeff and they returned very quickly to address the issue. - It was no problem for them and they were so kind about it. They stated they wanted to fully meet my expectations and wanted me happy with job! I am thrilled! I would highly recommend 2 Maids and A Mop. Jeff kindly guided his team to areas to focus on and reviewed work as they went. I never would have been able to get my house to this level on my own! The weight lifted off my shoulders is priceless. I am happy to have time now to focus on other things. I can’t thank 2 Maids and A Mop enough!!

Great communication. Fair price. Generally good to great cleaning quality. I would recommend this company.