HVAC reviews in Mendenhall, Mississippi

Luis was amazing. He went through all of our options and gave an amazing estimate and now we’re going to use them for our ac/ heating unit

I like to say that the Joe is very knowledgeable and curious with the concerns of the customer.

Very detailed in information on what I could expect and look forward in the plan from what options that’s available.

I would not be getting this unit today if he had not a display a quality job going over the plan.

I’m glad and appreciate his service knowledge.

I would like to give a shout out to Jonathan H and his team member Christian. They arrived at my house ahead of schedule with shoe covers(very professional). Explained the job to me and broke down the pricing All within my budget. They did the repairs, had me to check the work, made recommendations, gave me a quote on upcoming work. Great experience. I look forward to them coming back for my upcoming project. I am requesting them for my December plumbing project. Huge Thanks.

Had AC first day, although not eve totally finished at least I had Cool Air, what a relief.
Rescheduled follow-up to knock out punch listings twice but have every complete within 1 week.

We had a couple of old water heaters in the attic that needed replacement. Gary Huston came out and looked out our current setup and provided several recommendations for replacement and upgrades. Gary did a great job of explaining the pro and cons of each option, explained available rebates and tax incentives, and warranty and repair process.

I'm at my parents house for Christmas and noticed that the air in the guest bedroom wasn't the same at the rest of the house. Was about to call AirSouth and make a same day, Saturday appointment. Sylvester H came out and did a fabulous job of explaining wat was happening with the system. Glad to know my parents have a trustworthy company to call for any future need.

James was dispatched to our house within 30 minutes of my call. James was very professional, courteous and talked me through each step of his diagnosis. Options were given and a plan of action was decided which was appropriate for the situation. Two thumbs up for air south and James

EXCELLENT customer service from Conner. He was very respectful, patient and knowledgeable. He explained everything in detail so I could make the best choice for our home. I DEFINITELY recommend this company!!

Gary came out and did an amazing walk through of the job estimate. This man took the time to ensure I knew exactly what was going to be needed, how his crew would go about it, and ensured I fully understood.

As a Property Manager I can not stress how much I would recommend having him come out to check out your needs.

They are a scam. They installed my air conditioner and did a terrible job. After several calls and threats to sue, they finally sent someone to fix it. At the same time, they installed my water heater, but after seven months it stopped heating. I called, they scheduled an appointment for a Sunday, but they didn't show up. On Monday, they sent someone who said I needed a new unit because the one they installed was old. When I told him they had installed it, he said he didn't know what to do. They sent someone again on Wednesday, and this guy said he would order the part. Days passed, and they said it would be installed on Tuesday. They sent a message on Monday confirming they would be installing it on Tuesday, but nobody showed up. They called me saying they wouldn't come on Tuesday but would come the next day around 8:30. I called to make sure they would arrive, and they said they were on their way. Around 10:00, they called again saying they didn't have the part and would have to order it. They are not professional. I have many clients who have had poor workmanship from this company. He sends people who have no experience in what they do Only mr Daniel knew how to fix my air conditioner

Gary H. and Trey M. Are absolutely amazing workers. Their kindness and helpful attitude made us feel like such a valued customer. Airsouth is awesome and I definitely appreciate the hard work these gentlemen put in today and went above and beyond to make things work properly

For some reason it wouldn’t let me edit my last review but after taking it all the way to the top I finally got reimbursed for the damage to the ceiling they caused after calling multiple times to take it to the highest person. Someone made a big deal out of $40 worth of damage. Overall they do great work but I think they take on more jobs than they have techs staffed which causes canceled appointments to happen frequently. It took a little over a month from the date of purchase to get unit installed.

I am very thankful and grateful for the work that AirSouth put into my new AC unit package. Salesman came by last Thursday to build out a package for my home and work with me while I got approved for financing. Built out a package with their 3.5 ton RunTru by Trane with new system for the attic at a very affordable monthly financing price point. It came with a 10 year parts warranty and a 2 year worry free warranty.

When I asked about scheduling, I was shocked to hear that they would be out the next morning to install it. The old system in my home was almost 20 years old and the previous home owners we bought our house from had a messy situation in the attic. I have had nothing but trouble with my old system the past few years and struggled to keep my home cool during the hot summers.

Thor and his assistant showed up close to 11 am Friday and worked very hard and diligently to get the new unit installed and attic system changed out. It ended up taking them all day and they finally finished at 7 pm. They included a new Wi-Fi thermostat from Sensi and showed me how to use it also.

They did not have the new Freon on them and I had to wait a few days to have the Freon added to the system but luckily it was not hot outside so I was able to still run the system lightly with the Freon it came with. Even then the house cooled with no issue and minimal work from the unit. They showed back up a few days later to fill the Freon and even though it was storming outside they filled the Freon and checked the unit to make sure it was running optimally in the pouring down rain.

I added the yearly maintenance plan to my home from AirSouth, something I highly recommend for upkeep, and I have been very happy with everything!

If you are looking for a new AC company this is the company to use! Fair, honest, hard working, and affordable.

We had a tankess water heater stop working and I called AirSouth Cooling and Heating (yep..they do plumbing and electrical work too). We are new to Mississippi, new homeowners and didn't know who to call so Google sent me here! From the very beginning, the company was super professional- from the service representative on the phone, all communication in between and the service techs that arrived. Jonathan H and Christian gave several options for service but since we were already considering replacing the wall unit with a conventional water heater, we decided for a whole new unit instal with electrical work too. They set it all up, and even did financing on the spot. I can't ask for anything more. It truly is a one-stop-shop. And they have a great warranty!! Ill update the review after the work is completed. If all goes well, the next thing I'll get them to do is service the HVAC system.

Jonathan came out he's great he had to wait on me for over an hour to get home very polite professional coming back in the morning to install my new Generac thank you airsouth you have wonderful staff very pleased

This has been one of the worst company I have ever had the displeasure of doing business with. I would not recommend them to my worst enemy. There is no proper time management, poor comprehension of what is supposed to be done, they constantly reschedule you and are incredibly unreliable. My initial install was in December of 2024/January 2025 and was not done correctly. There have been numerous crews out since then to “repair” what should have been done right the first time only to still not do it. It has been months and I am still waiting on a duct cleaning of all things that should have been done originally. I was granted a single days wages as compensation but the amount of time that this ordeal has cost me is much more than that. I cannot stress how awful this experience has been. Photos attached are from the most recent leak that has been done due to their negligence. There has been other damage as well that was eventually repaired. Their installers, particularly Thor (from the Jackson/mendenhall office) cut corners, take shortcuts, and ultimately create more problems. This was a 20,000 dollar expense and should have been handled with much more care than it was. In the past 3 months, including the initial install they have been to my home 11 times due to this negligence.

Air South does a great job. Takes care of their customers. Been a customer for a couple of years now. People are friendly and knowledgeable, punctual and professional.

The technician (Nevin) arrived as scheduled, was very professional, correctly diagnosed the primary problem and also identified another issue that was less obvious and fixed both. The cost was reasonable. They also have a nice texting system that lets you know when the tech is on the way.

I previously had a negative comment concerning scheduling, as well as, issues that I have been having with my unit leaking leaving water rings on the ceiling and around the vents that has been an ongoing issue. Airsouth came and made additional adjustments and have been able to stop the leaks. Mr. James personally called me tonight to discuss my concerns. I have a scheduled appointment for the ceiling repairs. Although I have genuinely been extremely frustrated with the process taking longer than expected to have a resolution, I do feel that we have moved into a more positive directions. I do appreciate the fact Mr. James called and listened, as well understood and validated my concerns. I do think that as the company grew there were some issues. However, I do feel Mr. James is working to improve things. Communication is very important and keeping scheduled appointments. Sometimes things are unavoidable, and cancellations need to happen. Please communicate with your customers. People are more understanding when you communicate. I would also recommend making sure jobs are completed before sending crews to another location. This will save so much frustration on the customer to have the job completed and correct. I'm going to change my review to a 4 ⭐️. Thank you Mr James for contacting and helping to correct and address my concerns.

I did not have a good experience with this service. The plumber that was sent here was not knowledgeable. I kept telling him the problem was under the modular home. It was like he was doing everything but check under the home. After two hours of doing everything but going under the home he finally peeked under there. Please be advised that this plumbing company does not have any devices to provide air or water pressure to pipes. The only thing they can provide for a clogged pipe is to re-plumb the home. This guy left my water hose off-now the water inside the main pipe is frozen all the way through the home. Just to add, he quoted me a couple hundred of dollars to cut the mainline and let it drain, I agreed, but then he came back and said it will be about $500 to provide the service. The entire process was frustrating.

I had an unfortunate experience with one of this company’s vehicles. While driving behind them, something came off their vehicle and struck my windshield, causing it to crack while also leaving a white powder/residue behind.

I contacted the company immediately to report the incident and provide the details, but I was told they would not take responsibility without video evidence. I understand companies need proof, but I was disappointed by the implication that I was being dishonest rather than any willingness to look into the matter further.

I would encourage the company to review their load-securement and safety practices to help prevent similar situations in the future. I hope they’ll consider handling these types of concerns with more openness and professionalism going forward because not everyone is equipped with a dash cam nor able to foresee these incidents occurring and have their phone out while driving to record.

I can see that they have multiple 5-star ratings for their services, and I don’t doubt that many customers have had positive experiences. However, based on how this situation was handled combined with the lack of accountability, I personally would not feel comfortable using their services if ever needed in the future.