Appliance Repair reviews in Pearl, Mississippi

We recently had our Kitchenaid ice maker serviced by Best Appliancce. We would like to send a shout out to Paul, who showed up on time and did everything within our expectations. Truly great service. Would like a little discount the next time we use you guys😀

Great service

Great service. Fixed my problem with a reasonable price

I took a day off work waiting for my service repair. They never came or called. When I called back and asked for a discount on the travel fee of $80 they had no interest in making it right. They said I should go somewhere else.

I have relied on Best Appliance Service for 17 years. They have always been promp and efficient.

Office manager was rude. Technician was helpful and pleasant.
Different story from the office vs from the technician.
Oven is still not repaired.
Look elsewhere!

The serviceman was very prompt in getting here and efficient in repairing my microwave. They also came out very quickly and were very polite! The technician seemed very knowledgable and I would recommend Best Appliance Service to anyone in need of appliance repair!!!

Would not recommend. It took over a week to get them out here to look at my dryer. Told me it would be the middle of the next week before part came in and they could fix it....which was fine. Over 2 weeks later have not heard from them nor will they answer the phone.

Best Appliance worked on my Viking refrigerator and did a great job. Showed up on time and was very professional and got the job done. Would definitely hire again in the future.

Best Appliance came out and worked on our SubZero Freezer. They were fast and friendly. They came out the same day and were very knowledgeable and answered every question I had. I highly recommend them.

The technician was very rude. The charge to repair our Viking wine storage unit was high, but would have been acceptable if the unit had been successfully repaired, which unfortunately it was not.

I had Best Appliance Service out to my home to work on my Scotsman ice machine. They were prompt and thorough with the repairs. I will recommend this company to others and will definitely use them for future repairs.

Was told the part for my bosch dishwasher was over $500??? Why would I put that much money in a 17 yr old dishwasher? Technician was there maybe 20 minutes or 30 at the most. Service fee was over $100. Part on Amazon was only a little over $100. Crazy!

I highly recommend these folks—friendly and accommodating on the phone. I had to cancel and reschedule several times but they were as nice as could be every time. Serviceman came today, as scheduled and worked until he got my oven working again! Wore his mask without me asking—very important in this crazy time. Will definitely call BEST in the future!

I have a bunch of appliances that started to mess up and act funny before the holidays and we all know how important it is to have your appliances working for holiday dinners. So i gave Best Appliance a call and spoke to the secretary whom was very sweet and was willing to help me in my time of need. Best Appliance sent some of their best people to fix my appliances and now they are working like brand new again. I have to give them 5 stars for their amazing customer service and excellent work ethics. I will most certainly give them a call if a have any other appliance problems. Overall amazing place to do business with.

I called and set up an appointment to have the liner in my washing machine replaced and was told it would be 10 days until they could get there. Since I couldn’t get off work for the morning appointment time, I arranged to have a relative be there. When I called I informed the receptionist EXACTLY what was wrong with it, including the brand so they would be prepared when they came so I wouldn’t have to wait even longer and arrange for someone to be there again. The repairman’s first question upon arrival was “what’s wrong with it”? , only to be informed that he wasn’t prepared to fix it and he would call later with an estimate and future appointment. Frustrated with this, I went with someone else but was charged $128 for the 5 minute “service” call. Definitely not a company I would recommend under any circumstances.

Would not recommend. The receptionist is polite and easy to work with and helpful with scheduling. The first tech who came to our house (to diagnose that Viking range needed a new thermostat) was knowledgeable and pleasant. The tech who came to install the thermostat (who I was later told was the service manager) was not knowledgeable. Read the instruction manual for 30 minutes (for which I had to pay); recommended we not replace the seal on the refrigerator because it was a pain and we should just live with it; and first said he did not bring all his tools to install the garbage disposal. We paid the bill, even though we didn't agree with it. When I called the company to discuss the next morning, the bookkeeper advised me she had already spoken with the tech; he stated he did not spend 30 minutes reading the manual he only studied the thermostat instructions. A 30 minute adjustment to my bill would have made me happy and a repeat customer. Instead, she was aggressive from the time I answered the phone and told me she didn't understand where my anger was coming from.

If the guy who came to our house is the service manager, someone should train him in customer service, and the bookkeeper should be trained to diffuse a situation with an unhappy customer rather than arguing about it and calling the customer a liar.

You may think this is a paid endorsement - IT IS NOT- My wife and I have had the pleasure of working with Best Appliance in office staff(Ashley) and Sonny(repairman) for over 15 years - Sonny as well as the rest of the field technicians are the best I have seen in our local area- Ashley is fantastic with regard to scheduling /following up, etc and her people skills are second to none. Our ice machine recently went out and before we purchase, I contacted Ashley to see which brands they could install as well as service during a warranty period - With Best Appliance, what you get is courtesy, professionalism, fair pricing, honest assessment for the best course of action and most importantly, THEY ALWAYS RETURN PHONE CALLS AND KEEP YOU UPDATED AND FOLLOW THROUGH!!! As long as they are in business, I will never let another repair business in my house!!

So impressed with Best Appliance. Eric came in and diagnosed three issues ordered parts and fixed my dryer. Quick in and out service. I worked in my grandfather’s appliance store as a teen many years ago and never seen the level of service, efficiency and expertise! I would highly recommend!

Young man named Eric came out the same day we called. Our washer flooded our utility room. He was very polite and friendly explained the issue and ordered our part. He returned and fixed the issue in a timely manner. Will difently be using Best Appliance again.

Awesome work. Quick response.