Reviews of local pros in Southaven, Mississippi

We had a water leak that damaged a large portion of our hardwood floors. In addition, there was sheetrock and ceiling staining and water that pooled within the walls within our. As a result, we also suffered from damaged trim (crown molding, baseboards and quarteround). Our insurance company suggested Servpro to handle the immediate issue to dry out and dehumidify. Each day through the process, the team was courteous, showed up when they said they would and did everything to dry out the walls and prevent mold from developing. They communicated with us daily and did all they could and only cut into part of the wall as a last resort. Because of their professionalism and quality, I discussed their doing the restoration. They gave me a fair quote and negotiated it with the insurance company. Each day they did work, they showed up when they said they would and did an outstanding job restoring everything back to its original condition. In addition, their hardwood installation was great! I trusted them enough (from watching their workers through the whole process ) to allow them in my home when we were away (I had cameras periodically watching) but it enabled us to do the work while not having to miss work. They communicated daily allowing me to activate and deactivate my alarm system daily. All in all, this was a professional and great experience from the first time they walked in my home all the way up to the cleaning crew coming in after all work was complete. I recommend them for water mitigation and restoration services. Hats off to Dustin and every other team member that made this possible! My wife is happy with the work.....so I'm happy!

Earl, Greg and Robbie were very courteous, professional and prompt. Each day they arrived when they said they would. Cleanup and removal was great. I would definitely use them again.

Dillon and Kyle were great. Worked very hard pulling up my old floors due to water damage. I highly recommend. Very nice and professional.

My 4 yr old clogged up our toilet and it runs so it ran all over the floor in our bathroom, closet, and bedroom. Within an hour we had Briar over and he single handedly ripped out the carpet in our closet and bedroom. He set up the machines to get the moisture out of the rooms and left us feeling (though stressed out about the damage) confident in a full "recovery" of our property. Grateful for someone willing to come out on a Friday night! The team that helped out in the next 4-5 days were also great. We would highly recommend ServePro of Southaven! Thanks yall!

Richard,Justin,and Campbell did a great job!

Water heater upstairs busted and downstairs flooded in kitchen. They came in within an hour of being called and got busy fast! Greg, Brian, Cedric, D’Angelo and Will were courteous, polite and very hard workers. They made sure they cut away all of the wet Sheetrock and cleaned up before they left. They returned the next morning and did more work. Greg returned 2 more days and completed the water removal as best he could. He was on time every day and always asked if we had more questions. I would definitely recommend ServPro to anyone!

The girls were very nice and did a fantastic job. The team leader was Mandy and her team consisted of Rebecca, Jackie and Serenity. They were very professional but in a very friendly way. They did a great job cleaning and getting rid of the smoke smell. I highly recommend them.

We had the unfortunate event of our hot water heater busting in our attic. We called Servpro and Nathan and his team flew to our rescue. Not only Natthan but Frank's crew, Greg, and Earl saw to it that we got back to some sense of normalcy. They were helpful and eased our worries!! I hope we don't have to, but I wouldn't hesitate to call them again!! Great job!!!

Today I had two SERVPRO guys clean my attic after a new roof left much debris. Wesley and Big Chris were assigned to this job. They brought all the equipment needed and completed the job in record time. I would highly recommend SERVPRO for any big cleaning job.

My hot water tank burst in my attic and caused water damage to my upstairs rooms and my kitchen downstairs. Servpro of Horn Lake, Ms came to the rescue. They were very thorough and professional and took great care of my water damage issues. A big thank you to Briar, Vedelski, & Wesley for doing such a great job

Our home had a kitchen fire in july 2023. There was also fire damage to other rooms. Our house insurance company recommended we call and use Servpro. We did contact Servpro as recommended. Now, more than 13 months later, our kitchen renovation is still not completed; we’ve had no plan or timetable discussed with us on addressing the other areas of the house still needing renovation; and most of our furniture, household items and clothing remains in storage with Servpro. We are quite frustrated as well as tired of “ camping out” in our home, waiting to hear if a work person is coming, or what the next objective is with a timeline. We desperately need our home renovations to be completed, and correctly done, asap.
However, we do wish to be complimentary of Ms Theresa and her team who came in the initial weeks to pack up our fire-torn home. Their work was professional; Theresa was always in touch with us on their planned work schedule; and they treated our home and belongings with respect during a most emotionally charged time for us.
Please, please…. Get our work addressed and completed, with a return of our furniture and other belongings.

The tornado of January 2020 left our house needing extensive repairs. Nathan and his team showed up promptly to attend to our needs. They were professional and did a great job packing, labeling, and storing the contents of our entire house. They stored our things in an optimal condition for 16 months while repairs were completed. Nathan was always very accommodating if we needed to get things from storage. The crew was very nice and attentive and willing to help. I would highly recommend this business and would use them again in the future. They made a stressful time much easier.

Greg and J were great! Very thorough and proactive. Greg was extremely proactive regarding certain things he felt needed to be done and made sure they got approval to have them done same day. Very thankful! Moe and his partner were also very helpful with explaining things while they were here on the initial day setting up.

Woods and Briar took great care of my home, had a hot water leak into my bedroom, they came in and dried and cleaned everything up and was always on time. Great guys, you want them on your team!!

ServPro team did an excellent job with the water removal/ flood cleanup. Briar, Woods and Wesley were very professional. They answered questions and walked us through the process of what to expect. They were flexible with working with our work schedules. They got the job done.
Kudos to the ServPro Team

Greg, Earl, Mike, and Robbie have been an anwesome team at Servpro, great customer service..it is among the best. They have made my restoration process a breeze. They’ve made sure to be on time and communicate about the project to be completed. Definitely will recommend this company to family and friends!

I had to call on ServPro twice for service on a water leak damage claim to a bedroom and en-suite bathroom. Dylan and Kirk came both times to handle the job. Both of these gentlemen were very kind and professional, answering all my questions and handling all my concerns. Their service was especially attentive to the needs of my daughter with autoimmune health issues. They deserve recognition for their complete and timely good work! Shout out also to managers David and Robbie for their roles in the project direction, as both of them saw to the progression of the cleanup and took the stress off me to work with my insurance adjuster. There’s a good group of people at Servpro Southaven, a company you can trust. I highly recommend them!

Preston wrapped up my Demo exhibiting professionalism. The real heroes however are Bryer, Pedro, Richard, and Wesley. These men were "Jonnny on the spot" quick to arrive, proficient in their work, and mannerisms. They genuinely cared for our concerns as well as our possessions.

The "pack up ladies" were as fast as a Daytona Pit Crew. They had everything in the kitchen photographed, wrapped, inventoried and boxed before I could blink my eye. THANKS TERESA!

Brian was quick in assessing a materials list for Recon and I appreciate his reassurance as we await the finished work. We are so grateful for the SERV PRO team and we are "almost glad" this incident took place... THANK FOR REMOVING THE WORRY GUYS!

MIKE & KATHY THOMPSON ♥️ ❤️
3/10/25

Greg, Earl, Tristin, & Robbie came to our rescue when we had mold growing under our home. They were very professional and respectful. They kept us updated on how long the process would take and even showed us pictures of the work they were doing. These guys come highly recommended by us.

Scott from Servpro was amazing! His excellent customer service, attitude, and demeanor coupled with his empathy, work ethic, expert craftsmanship created a great home improvement experience for me & my family! He quickly & compassionately completed the job to my mother's specifications and restored our home to an even better condition. His work crew was quick, quiet, knowledgeable, and understanding of homeowners questions and concerns. All work was efficiently & expeditiously completed, and services were offered with a smile! ☺ Scott took the time to get to know us as clients & make note of our specific wishes and expectations. ....a real "Contractors Caught Being GOOD" experience!
#gotScott?🤷🏿‍♀️

Life savers!! One of my properties were damaged during the snow and I tell you this group of guys did an outstanding job! They saved the floors and carpet. Outstanding job! Walking through with Robbie and him explaining everything to me showed professionalism at its finest. His crew was helpful and efficient. Those young men listened and were quick. The dream team, as I will refer to them as, are listed:
Robbie, Earl, Mike and Greg.

Thank you guys for making this project a little less painful. I wish I could give them 100 stars.