Appliance Repair reviews in Ballwin, Missouri

This company is not typical of companies. They actually answer the telephone, set an appointment, give you the price, text your confirmation and call you 30 minutes before they arrive. They do the job and take accountability for what they fix.
Very rare today! They are not the typical contractor of today. It was a pleasure having them do work for us. Thank you guys!

Very Professional...answered any questions I had as well. Would recommend for oven/range installation.

We needed our garbage disposal removed and a new installed. They responded right away and worked us in as quickly as they could. They even had a cancellation and worked us in a day earlier! They arrived promptly. James was very nice and professional. They were in and out in 20 minutes. We'd definitely use the Adept Installation team again!

I've not a project with him yet, but he came out and was very knowledgeable about what I need to have done.. Pricing was also reasonable.

Will be using him for sure

Eli, with Mr Appliance was very conscientious and helpful. He fixed our dishwasher, got right to it, and was careful to protect the hardwood floor as he did it.

Quick Bosch dishwasher repair with the part in the technician’s vehicle. They were able to get us in a day early due to a cancellation. Will definitely call again when needed.

Excellent! Chuck S. Found the problem immediately and fixed it within 5 minutes. The other company I had hired to fix my refrigerator wanted to charge me again for a problem that did not exist before they worked on it. The technician had forgotten to plug back in a wire harness for a water supply for ice maker and water dispenser. I was so grateful Chuck knew what to do right away! Will definitely hire them again.

Very quick service. Eli was very professional and courteous. I do however think the $130 service call is a little exorbitant.

Chuck S was amazing. Quick, knowledgeable, and helpful. I called Mr. Appliance the night before at 9 pm and they arrived at noon the next day.

The service was excellent. They were able to respond quickly. The service technician was professional and friendly, including to my dog and cats. Would definitely recommend and use again if needed.

Devan found there was no problem with the washer. He explained it stops when the load gets unbalanced. So, he didn’t charge us for any unnecessary repairs. Nice guy who I would highly recommend.

Great service! Identified issue, ordered part (under warranty), came back and installed. Did so under poor weather and driving conditions as well. Highly recommend.

Excellent service - quick to respond.
The whole experience was kind of ‘no muss no fuss’. Adam was polite, informative, & efficient.

Huge appreciation for this team!! Knocked out a repair on our front load washer in no time! Super professional, let me know exactly what went wrong & also gave me a clear explanation + solution for how to get more longevity from the unit. Very professional!

Called Mr. Appliance first thing in the morning and they were able to get a service tech out the same morning. Once Don S. arrived and was given the symptoms, he had a good idea of the issue. He still did a complete assessment and provided a diagnosis with repair options and associated costs. Very pleased.

The technician was very helpful in explaining the cause of the issue, which didn’t require any repair work. I had already done the parts replacements my self, so he briefly checked to see all was well and the made the suggestion to relevel the machine. He was very courteous and professional.

Don't call here if you own an LG appliance. You will quickly be told they don't service LG. The lady told me she could give me the 800 number "for the only place that services LG" (not a true statement). When I asked her for the name of the company she sighed and became annoyed with me. It appeared the request for the name of the company she was giving a phone for, was large inconvenience. When I asked her to repeat the 800 number so I could make sure I wrote it down correctly. She quickly repeated it and hung-up on me.

STAY AWAY. I feel misled and very disappointed by this company. When I scheduled the visit, the dispatcher gave me the impression there would be a $130 fee and that I’d only owe that amount if no major repairs were needed. The technician, Eli, later confirmed by phone that everything was working fine, he only needed to align a washing machine door, and I would only be responsible for $130.

Despite that, I was billed $230 the next day to my surprise. When I raised the issue, the company denied what happened and seemed to accuse me of lying instead of taking responsibility for the clear miscommunication between me and their staff. They even said that they have the right to charge me up to $300 before giving me any warning or information whatsoever (I gave specific instructions to the technician to call me BEFORE anything in the visit would go beyong $130). Who knows what they would have charged me if they had to do more than move a door back in place!

This was an extremely frustrating experience and I no longer trust this company. I strongly recommend looking elsewhere if you are looking for an honest appliance repair company that has any integrity or responsability.

Don was our repairman who quickly found the problem. He went over and beyond to get our part. He drove to meet another repairman who had it in his truck, returned and completed the repair. We have used this company many times and have always had great service and a completed repair.

On time. Very informative on arrival time and updates. Even showed up early for second install visit first was inspection.Very professional office and on site repair staff. Don.S was super friendly professional and informative. Located issue did an update to make last longer noticed was installed wrong by original company.Was covered under protection warranty.Don s. walked thru everything made a nice smooth easy experience made ya feel like a friend came by to help ya out not just a service person. They even wore booties to not get anything in the house.. Great experience all around!!!! You guys were the best part of the whole process it took with company purchased.Thank you.

It was fate when I saw Brian zip across Dierberg’s parking lot in his service van at lunch time as I was in need of a service to repair my no functioning dryer. I spotted the phone number on the side of the van as he was parked to eat his lunch. I immediately called from my car and was fortunate enough to have Brian appear at my door a couple hours later. His bright smile and efficient method had my dryer functioning in no time. His friendly manner was only a plus compared to his skills. Thanks for so promptly and efficiently responding to my time in need.