Janitorial reviews in Ballwin, Missouri

I am happy with the service, but I am in the dark as to whether the worker here is hourly or salaried. If hourly, how are his hours determined? I have no trouble with his work, but when he asks for a day off for a family matter, or a change of hours,, how is that handled by City Wide? I don't know how this affects our payment through our property manager to City Wide. Until we asked, I was unclear about "normal" holidays for workers.

It would help me to understand better how these things are handles.

Great owner and great business.

Very happy with this crew!

There administrative office could use help. Not a good experience.

Terrible company to deal with. If I could have posted this without 1 star rating I would have.

They make more then you do off the buildings you clean, whole company is a scam

Constant checks for quality of service. Very good value for the money. Great customer service.

Mary and her team always do a great job making sure that everything is clean and presentable.

They are nice and friendly and eager to help. The billing and invoice lags a bit.

They do a really good job of communicating and addressing any concerns I may have. No one is perfect but they do what they can to make sure they follow up and ask for feedback to help meet my expectations.

City Wide has been our cleaning service for several years now and the service has been great! They do a great job cleaning and the customer service has been fantastic! Highly recommended!

City wide is a group of professionals, who bring great people on board to provide great results for their clients. They take care of their employees who in turn take care of the clients!

Proactive, Professional while maintaining a personal touch. The leadership and everyone employed at City Wide really care about their customers. Thank you for your services.

Mary is always a pleasure to work with! The Enterprise Bank & Trust Creve Coeur branch appreciates her she always makes sure we're good!

During a snow weather episode our floor had so much white salt residue at the end of the day but the next morning the floors looked great. The cleaning team did a very good job with getting all that off the floors.

I chose City Wide for our janitorial service on the recommendation of a business associate, and they have exceeded my expectations. Their crews and night managers are professional and care about their facilities. My account rep (FSM) stops by every 2 weeks to do an inspection and checks in with me and my staff to ask if she can help in any way. They monitor and maintain back stock of our paper products and soaps so that is completely off my plate. Any questions have been answered quickly and issues promptly addressed and resolved with a follow-up from my FSM to confirm. I highly recommend them.

We just stated sub contracting through Citywide a few months ago and they have been great. The staff is very professional, pleasant and helpful at all times. They communicate very well via emails, calls or txt so yes LOVELY TOUCH LLC is happy to be part of this winning team. Growing our business through Citywide is the plan and we look forward to doing so !!!

Our company has been using City Wide for a year now and would highly recommend them to any business! They are not only detailed oriented but also very responsive. Any issue is quickly met with extreme urgency and a smile. Mary is such a delight to work with that it feels like a friend coming to visit every time she comes to do her check ins. 10/10

Mary and her entire staff are attentive and understand our needs as a customer; they are always diligent to ensure our facility is audit ready at all times. Mary is always responsive and takes the time to walk the site at least weekly to ensure everything is as it should be. Making the move to City Wide has allowed my team to focus on operations rather than managing the janitorial staff.

We went through two other companies before finding City Wide. They have worked closely with various employees here to find the best solution for our facility.
We can not allow non-employees free access to the building or have them here without an employee presence and they found us a very competent team who has done a great job for us.
City Wide offers such a wide variety of services from which to choose, be it regular or one-time needs. We are now preparing for someone to come in and clean the carpets.
The regular visits from Mary, our account rep, are just fantastic. This company goes above and beyond to make sure our needs are being met.

City Wide has far exceeded my expectations for a commercial cleaning company. After dealing with years of broken promises from other providers, it’s been a refreshing change to work with a team that not only delivers on what they say, but often goes above and beyond. From my very first interaction with Rob and Mandi, I could tell their attention to detail set them apart. Every commitment they made during those initial walkthroughs has been kept - and in many cases, exceeded.
The cleaning crew they brought in is thorough and consistent, and our account manager, David, has been exceptional. He’s responsive, proactive, and even follows up with me if I forget to return his call. That level of communication is rare in this industry, based on my experience. With previous companies, I often had to contact the main office just to get a response from someone managing our account.
One standout difference has been their communication. If supplies are running low, we’re notified right away. That was a constant issue with past vendors. Their team also keeps the maintenance closet organized and tidy, which had been an ongoing frustration with other providers.
Even when we encountered a cleaning product that triggered an employee’s allergies early on, David responded immediately. He identified and replaced the product quickly, then followed up regularly to ensure there were no further issues.
Working with City Wide has been a true partnership. I highly recommend them to any business looking for reliable, professional, and detail-oriented cleaning services.