HVAC reviews in Earth City, Missouri

Always great service. They all greet you by name when you walk in. 25 year customer here.

I have an HVAC contractor friend that has EPA/HVAC certification. Before I could explain that to Garrett, he hung up on me. It's no wonder why they have such horrible reviews and are not willing to do business. I was going to tell him that I could have my buddy call him, but Garrett popped an attitude and just hung up the phone while I was in mid sentence. They pretty much don't care.

Response to Owner.

Maybe his name wasn't Garret, but it sounded like that's what he said. Maybe I heard wrong. However, besides the point. I looked up this business by phone number, because I was referred to this business by a another contractor. I now understand that this business is a whole sale. That's all he had to say. He should have just listened instead of getting nasty. I would have had my contractor friend call him if I was informed that the information could not be provided to me. Instead, we went ahead and got our contractor friend to order a Trane from his main source. We didn't want to just inquire about price, but more so about information on the Goodman HVAC system. We have cash money to pay for the whole thing. We were mainly concerned about information about the unit. The call was made around 3pm (09-10-2018) on Monday if that helps any.

If it wasn't such a bad experience or ordeal I may have had my buddy whom is certified in HVAC to buy from your company. It makes no sense to me why customer service would just be so nasty and shut people out that don't have an account. However, we couldn't get that far, because we were hung up on.

Taylor and Mitch are a great team!!! They always take care of us!

I'm an hvac contractor and I've always had good experience dealing with johnstone supply. From my sales representative Tyler to to counter guys Taylor and Will. Everything goes smoothly.

I’ve been an HVAC technician for 10 years and have worked with Johnstone from the beginning. I recently started my own HVAC company, and as any new business owner knows, the transition can be overwhelming. Jeremy Belter at Johnstone Supply has been an incredible support during this time. From day one, he has gone above and beyond helping me navigate the ordering process, explaining product options, and offering tips to make my jobs more efficient.

Jeremy is patient, knowledgeable, and genuinely invested in my success. He actually listens to what I’m saying and takes the time to understand my needs. It’s clear that he truly cares about helping his customers. In a time when great customer service is hard to find, Jeremy stands out. He absolutely deserves to be recognized for the outstanding support he provides. Thank you, Jeremy, for being a true asset to both Johnstone and the HVAC industry.

Great team, specifically this location. These guys are great and will never steer you wrong. Helped me get an entire new HVAC system. Taylor is awesome. You wont regret it!

I just love Taylor and Mitch!!! They are a fantastic team and always willing to help! I know they are only a phone call away, they are a GREAT asset, and in my opinion simply the BEST!!

I've had classes there the people were awesome! And if they don't have what I need they will older it and after hours they got a convenient locker outside. So as my small business starting to grow I will continue using them. I am very satisfied the way they treat me. keep up the good work!

They have the best customer service I have ever seen. The guys at the desk are super friendly and always have a smile and a great attitude to help.
I feel like Johnstone Supply is part of my family.

Great Company!

Great company good people 👌

Great company, skilled workers

great company good people to work with

Dan does a great job running the warehouse

They fixed our AC once. Called back 3 times to get additional work done and no one will return calls. Apparently repeat customers are not important.

I’ve dealt with Michael Jarrell a few times in the past and used to think highly of them. It’s funny seeing these recent reviews because I was thinking the same. I know one of the unions are talking about the family thing and not happy about it and they just hired another one of the vps daughters and already runs a section of Jarrell. They treat people terribly now and sure we witness their demise shortly

Would leave a Zero if I could for the woman on dispatch. Even the tech who ended up showing on one of the occasions said their dispatcher is a constant problem.

Normally I’d over look an inconvenience like that as it’s inconsequential, however being a complete and utter “mean person” to my wife on every occasion we call and offering her own advice like “did you buy better curtains” really doesn’t help the fact that my heat pump system installed by Jarrell won’t cool the house when the outside temp is 74° and it’s night time...

Seriously, find a better mouthpiece for your organization. If a customer hates it and your own employees hate it, fix the glitch.

Who’s this guy driving and cutting in and out of lanes on 270?? 9/17 3:04pm

Really enjoy working with my direct account manager. He always sends quality technicians that do quality work.

Taylor (dispatcher)on the other hand doesn't seem to understand customer service. I had an issue that needed IMMEDIATE attention and she offered service 5 days from now. So sorry for any customer that has to deal with her. It won't be a pleasant experience.

4/28 8:10am interstate 170 south at interstate 64 interchange. Your employee decided that holding up the pace of traffic to make their merge on to 64/40 east at the last minute trying to cross solid white lines and damn near causing a pile up was the correct move while driving a company truck with your advertising plastered all over it. Oh hey guess what, no one else wants to wait on that crap show of an exit either. Unfortunately this type of behavior while on the clock and in a company vehicle lacks any sense of integrity and that will definitely carry over to any job this individual does. Selfish and reckless behavior with complete disrespect and disregard to anyone around them. Great look.

Great company takes care of there workers and provides only skilled tradesmen.