ADT Security Services

I am pretty sure I received the worse customer service ever from Secure 24. I do not write reviews but the horrible way Secure 24 handles business is almost fraudulent. Once you have signed your contract and made it passed 3 days, they do not care about your services. I tried to cancel my service after realizing ADT would not work for me. Due to wifi, the camera continues to go on/offline and now have been completely down for 48 hours. I called the actual ADT Saturday to cancel and was told I have until Monday to make a final decision since both are not open on weekends so it does not count, only business days. Monday came and the first two people Josh and Richard said yes this is the last day. Richard pretended like he was going to work to get it cancelled and needed to call me back. Never received a call back, but when I called again, Will and Luis said Saturday was the last day and I should have left a message. Will was so rude and unprofessional, he did not care one way or another. You can truly tell the call center does not value good customer service or serving their customers. A manager, Dylan, finally called me back after reaching out to the sales rep and ADT. Still no help and continued with the lie about me having to Saturday to cancel regardless of what anyone else has told me. Their website even states M-F!! Do yourself a favor and do not go with Secure 24. I do not see how ADT still allow them to be an authorized partner. Once they bide you to a 3 year contract, they do not care. I am pretty sure if someone treated them like this, they would be highly offended. Again, I hope this review finds anyone who is researching and thinking about adding Secure 24. DON'T!!!! Good customer service goes a long way regardless of the real concern, and they DO NOT have it! Leadership needs to step up and make this a quality partnership and service across the board like I assume it once was.

Customer and Technical Service is poor and inconsistent. Unfortunately we moved into a home that already had ADT equipment. I looked at switching to another company, but the cost to switch was significant. It's hard to feel stuck with a company you would rather not do business with and seems content with poor customer reviews and ratings. If you are looking for security, I would not recommend ADT.

Warning do not use ADT! There is zero customer service after equipment is installed! They also hard sell after they arrive to install equipment. I'm locked in a contract for two years or I would cancel them now! Buyer beware!