St. Louis Appliance Repair Group

I have used this company for over 20 years. I find them to be very professional, punctual and fair. It is very frustrating when an appliance breaks and sometimes you have to wait. I get that, but they do a good job trying to be expedient. I highly recommend their service.

I called Monday, and discussed TWO SPECIFIC COMPONENTS with your parts rep, but emphasized an obvious burnt capacitior or resistor (no colored marking bands) on the back of the control board due to a power surge. Instead of being informed that the control board was unobtainable, I scheduled a service call to confirm that the unit needed the control board replaced. Within a couple of minutes, the technician told me what I already suspected, but then called in to check for a control board, and was told in less than two minutes that control boards were unobtainable. $89.95 to tell me that I just spent $89.95 unnecessarily. I would have never scheduled a service call, if the parts desk had told me the parts were unobtainable in the first place.

I have contacted our property managers and instructed them to remove STLARG from our Preferred Vendor List, and not refer your company, until further notice.

I greatly appreciate the tech that came to my home to fix my DW. He was pleasant, knowledgeable, understanding!