Chimney reviews in Fenton, Missouri
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I had Tony from All Gas Installation & Fireplace out to clean my gas fireplace today. It had been many years since that was done. He cleaned out all the dust, carbon debris and other things. He cleaned the logs and inspected all the components. He went to the basement to check the gas lines and even showed me how to turn off the gas if I ever needed to. He was so friendly, professional and thorough. I recommend his services. My fireplace looks great.
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Scheduling was quick and easy--Mary was wonderful! Tony came to the house, explained everything clearly, and was very thorough. Luckily it was an easy fix, and he was incredibly friendly and professional. Highly recommend All Gas!
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Highly recommend these folks if you need help with your gas log fireplace or replacing a chimney cap. Their pricing is comparable to other businesses offering similar services, and very reasonable. Scheduling is speedy and communication is outstanding. The staff (Mary) and technician (Tony) are a breath of fresh air - prompt, friendly, very knowledgeable and professional. I couldn't be happier with the work All Gas did for me. You won't regret hiring them.
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Very professional and helpful orientation to gas logs in our new home. Arrived in timely fashion. Seemed like reasonable price for services provided.
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I had a wood to gas fireplace installed yesterday. They were very professional, knowledgeable and priced well. The job was completed in a timely manner, great company! I highly recommend!
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After reading the very positive reviews on YELP, this business is obviously very dependable and professional in providing the service needs for your fireplace or installation of a new one.
However, we were disappointed that the earliest service date was in early January, 2022; all we needed was a existing fireplace checkout and cleaning.
We were able to identify and hire another reputable service provider that was able to get our fireplace checked out and working within two days, but appreciated the prompt reply and honesty from this Business. COVID-19 has been devastating to local businesses and has resulted in lengthy delays for both service and replacement parts. -
I emailed them about my gas logs and they responded within a day. They responded that they do not handle the brand I have, but they provided me with contact information of two other businesses that do. That's going above and beyond!
Official response from representative 01.06.2022 15:48Mary, we appreciate you taking the time to leave such positive feedback. -
Tony arrived well within this stated arrival window and was finished well before the quoted time it would take him to finish. When he left, I felt confident about how to operate the fireplace safely and what it would take to keep it going safely. He left handwritten notes about things that would affect the fireplace's operation, that seemed to be based on his observations of what he saw in the house, candles, I have dogs, etc. Tony's expertise and skill level, I think, is top notch.
Official response from representative 01.06.2022 15:49We are incredibly grateful that you took the time out to give us such wonderful feedback. Tony will be pleased to learn of your high praise throughout his service. He works very diligently and it will provide him with great encouragement to keep doing what he is doing. Our company values put customer satisfaction as a top priority and it's people like you that make our job wonderful. We are extremely pleased to have you as one of our most valued customers! Thank you again for your business and… -
Perfect customer service from the initial call to Mary to the expert service from Tony. He was so detailed and our gas fireplace works like new. Love a company who shows up when they say they will and do what they promise! Will recommend them to all our friends and relatives!
Paul & Cindy West -
When we first moved into our new home we knew we wanted to have our fireplace converted so we began to research companies in the area. All Gas was an easy selection given their reputation and local connections. When I first had Tony to our house he checked out the chimney and did some evaluating of the gas lines. He showed me options for the chimney caps and we looked at options for the logs in our fireplace. He provided us a quote a few hours later and we decided to move forward with the service work.
Just last week he came back out to take care of the projects. We had a new chimney cap put on. It's a nice looking cap and will be in good shape for a very long time. He then began to work on the conversion of the fireplace and connected the gas lines and attached the new logs! They look great and were made locally! We will need to do some service work every so often to keep the logs in good condition, but for now they look great and we can't wait to use the fireplace this winter!
The customer service was great and whenever I called to talk with someone I had a pleasant experience. They call ahead of appointments to confirm and the techs show up on time! Overall, this was a great experience. If you are looking for someone to service your fireplace I recommend you give them a call!Official response from representative 01.06.2022 15:51Thank you for taking the time to leave such wonderful feedback. Our company values put customer satisfaction as a top priority and it's people like you that make our job wonderful. We are extremely pleased to have you as one of our most valued customers! Thank you again for your business and positive feedback - We appreciate it very much. -
I found this company here on Yelp and called them about inspecting the gas fireplace that I have in my newly bought home. I don't know anything about my newly acquired fireplace and All Gas Installation helped me so much. From the very first phone inquiry with All Gas to the date of the service appointment they were wonderful. Mary, who answered the phone, answered all of my questions and made scheduling my appointment very easy. Tony came to my house and was a major help with cleaning, inspecting and teaching me the proper way to use my fireplace.
I highly recommend this company for your fireplace needs. I will be using them frequently to ensure that my fireplace functions properly.Official response from representative 01.06.2022 15:53My apologies on our delayed response on such wonderful feedback. We are pleased to learn of your high praise throughout our service. Our company values put customer satisfaction as a top priority and it's people like you that make our job wonderful. Thank you again for your business and positive feedback - We appreciate it very much. -
I used All Gas Installation and Fireplace after reading the reviews on Angie's List to service my gas fireplace that wasn't working properly. I called during the busy season so I had to wait a month for the service call. I found customer service and the tech who came to visit my house to be very professional. Customer Service called to confirm the appointment the day prior, and the day of the tech called 15 minutes prior to the appointment right on time.
Within 20-30 minutes the tech had serviced, cleaned, and got the fireplace running again. He was kind enough to educate me on all the features and how to properly operate during each season since this is my first gas fireplace. He also informed me what to do if I needed to shut something off asap and we went downstairs and showed me what gas valve needed to be cut off.
I will definitely use this company again for any service calls, or when I need to replace my aging gas fireplace.Official response from representative 01.06.2022 15:54Our apologies for the delayed response to such wonderful feedback. Our company values put customer satisfaction as a top priority and it's people like you that make our job wonderful. We are extremely pleased to have you as one of our most valued customers! Thank you again for your business and positive feedback - We appreciate it very much