Constraction reviews in Fenton, Missouri

Servepro was very thorough and attentive to all our needs when we had a water damage claim. They worked around our schedule to keep our business running in the meantime and were very communicative about the entire process.

I couldn't speak highly enough of Servpro of West Kirkwood/Sunset Hills. I'm an insurance agent and need a company I can count on for my clients when they experience issues with their homes. Servpro is always there for us! One quick text to Jan Mullaney means my clients are contacted within minutes and have peace of mind that they will be taken care of! Thank you Jan & thank you Servpro!

We were in Texas when our security system notified us something was wrong. A water pipe had frozen and burst. I gave ServPro access to the house, and the problem was resolved when we returned home. Wood floor removed, wallboard removed, all was ready for the restoration guys to build it out. Outstanding job! Thanks👍

We recently had Josh’s crew clean our flooded basement after the heavy rains in St. Louis. They are professional and hardworking, and I would recommend them to anyone.

I was referred to Jan at ServPro and couldn't be happier with Jan and her team! I have used them twice to save two of our rental properties that had emergency water damage, and both times they responded immediately and went above and beyond on restoring the property. Very professional and reliable. Highly recommended and I will use ServPro again and again.

Excellent work, professionalism, and communication throughout. During a stressful time, the team at ServPro did their best to make the process as painless as possible.

Thank you Kurt and Servpro team for all of your hard work at my rental property. You guys were the best. Servpro came out as soon as my insurance adjuster told them to and they worked non stop to help save my rental home due to a toilet over flow.

If I could give 15 stars, I certainly would. Everyone was great & professional from Jan who came initially to assess water damage from sewer back up to Erick & Kurt who did the actual clean up and all the work. I got lucky that they sent Erick & Kurt. These 2 young men are very professional, hard working, thorough, efficient, knowledgeable, on time every day, kind , caring, and personable. I was quite impressed with their work ethic, and their professionalism. These 2 are a great asset to Servpro. Thank you Erick & Kurt. I actually miss talking and seeing them daily. We had some good laughs. They were def delightful... Servpro is the real deal...

SERVPRO of West Kirkwood/Sunset Hills has always been very professional, kind, and responsive when my clients have needed assistance. In particular, Sarah Dodson is a gem and I'd recommend her any day!

All the staff were very professional and knowledgeable. I would like to personally thank, Josh, Jess and Adam that made dealing with a very difficult situation of having water damage in my home, less stressful.

I highly recommend this team for any clean up. I had a sewage backup late at night, a technician from their office called me back at Midnight - they were there immediately the next morning, they did a thorough assessment, got everything cleaned efficiently and even sent someone in for a quality check at the end. They were very communicative and professional!

My delivery of my goods were professionally handled by Jessica, Shawn, Christian, Eric, Kim, Joshua, Glen and Dave. They were careful in the handling of boxes and furniture. Despite below zero Temps, all were empathetic towards me. I would definitely refer this crew to everyone. Well done.

Adam, who is our Project Manager/ Joseph, our Crew Chief, and Technicians Al, Kevin and Devonte—-ALL WENT ABOVE AND BEYOND!! They exceeded our expectations and ALL did a FANTASTIC JOB on our mold remediation project! We are truly grateful for each of their Great help!! They did an amazing job!! Thank you!!

Great experience with Servpro Kirkwood after we found unexpected water damage in our home. Jan was at our door in under an hour to evaluate everything and talk through the options, upfront about all the pros/cons. Robbie helped get us back up and running as quickly as possible, available and responsive, took care of everything like a pro. Travis was also v awesome give that guy a raise.

Had a nasty flood back in May of this year and ServPro was wonderful. The project took forever to complete... no fault of theirs, there were a few complications because its an 80 year old house, it took a LOT of coordinating between MANY companies, and they actually helped make all of that so much easier for me to handle, because it was nearly overwhelming. They helped walk me through everything and figure out the order of what needed to happen when, and helped me find people to take care of the things that they could not do. Honest to God, I don't know how I would have gotten through this whole ordeal without Eric.

Thank God for the first guy they sent out.

Josh, I think it was, was supposed to be the project manager at first, but as he was assessing the damage, he took one look at my fish tanks and said he would be handing the project off to someone else, who had experience with handling fish tanks after a flood, cuz that's a whole ordeal in itself, and they sent me Eric.

Eric was a godsend. One of the members of his team, Tim, was also phenomenal. Very personable (we shared a lot of common interests and had quite a few fun conversations while working). They both went above and beyond to help me, and to help prep and move my fish tanks to a safe area while keeping the stress to the fish at a minimum. It's been 7 months without their full setup, tanks moved twice, with the water levels low, and my loss has been minimal!

Complications rose as demolition and cleanup began. I learned that my sewer line under the house was corroded so badly that it was near collapse and had to be replaced, and under my wood basement flooring was asbestos tile that would need to be removed first. Eric was able to give me a few suggestions on how to proceed in regards to my insurance company, and what they likely may and may not cover, based on what he had seen with previous clients in the past. He was able to provide me with information for people to reach out to in order to address the asbestos, and he was almost spot on when it came to my insurance. Once the asbestos tests came back positive, I sent that to my insurance and they cashed me out for the max coverage that they would provide for the incident.

Eric and Tim really went a long way in helping reduce my stress and providing a bit of peace of mind as I worked to schedule the abatement, and then the sewer line replacement, and then came back in for a final cleanup, dry out and disinfecting.

After that, I worked with Robbie for the restoration. Everything was smooth as could be. Just as with the demo team, the restoration team were all friendly and cheerful. Sonny (sp?) I think it was, was quiet, but particularly kind. By this time, it was very cold out. I had two cats who lived in the basement, and had spent much of the demolition living on the back patio (or coming to work with me if it was too hot), but when it got cold, I had to put them in the basement again. When they were working, I had to bring them upstairs and keep them in carriers (they fight with the upstairs cats). And then I would let them loose when the team finished. One day, I would be gone all day and out late, and I didn't want them in their carriers that long. Because I had a sprained ankle and was in a boot, Sonny was kind enough to come upstairs and get the carriers and take them downstairs, to let them out when they were finished for the day, and God love him, I heard him talking to the cats through the basement door...

Also, Eric and Tim came back to move the fish tanks when Robbie needed them away from a wall so they could put in and repair some of the torn out dry wall.

The restoration is complete now, and everything is just beautiful! I'm ready to get all of my surviving personal property out of storage now, and Eric & Tim said that they would come back once the job was done to move the fish tanks back into place for me, so just waiting to hear from them on that! Overall, could not be happier, literally everyone I have spoken to or worked with has been a joy!

We had a flood of water in our master bath and basement, the team from Servpro was fantastic!! Thanks to Josh A., Jess, Christian, Joe, Daren', Devonte& AJ!! They were all super friendly, respectful and hard working!! They made a very stressful situation less stressful!!

I had quite a bit of black mold in my bathroom shower. Prior to replacing the shower, Jan Mullaney and her team came out, gave a quick estimate and promptly cleaned up the problem. Everyone was pleasant, efficient, and very helpful. They also came in under the estimate! Thank you for your help!!!

Jan Mullaney with Servpro Team Chestnas was amazing when we had sewer back up, (twice in a couple of weeks)! She was at our house within an hour on a Holiday! She helped ease our minds and walked us through step by step. Her team was also so helpful and friendly! They worked nonstop cleaning and removing everything from our basement. I would highly recommend them! Thank you guys!

Total bait and switch... don't waste your money. Told me they were going to test for "mold" after a roof leak. Then, after the fact, told me they can't test for mold - can only do a "visual inspection" for "microbial matter." Refused to do an air test even though that's what I need. Then, when I followed up, they were rude and dismissive... like I'm too dumb to understand the complicated world of mold remediation. In the end, the "expert" they sent to my house was just a hack who had no qualifications at all. Stay away!

The initial crew, that does the cleanup, demo, and dry out, were very professional and exceedingly polite...and careful not to disturb undamaged items. From "the top" (project manager) Josh to the rest of the group (Joseph, Al, Devonte and Jess), the service was superb. My only recommendation would be to provide a smaller window of time expected for arrivals, the day before each work day, so the client can be sure to schedule their day accordingly. Thank you for the good job done!!!

Josh A and Kevin from Servpro Team Chestnas did an amazing job cleaning our stairs and lower level carpet. They went above and beyond what we thought a carpet cleaning was. They explained the process and why they were using certain equipment and products.
They were nice, friendly, professional and did a great job. I would highly recommend Servpro Team Chestnas.
Thank you for a job well done!