Plumbing reviews in Fenton, Missouri

Questionable pricing 560.00 to replace a 12 dollar part. I will never hire the company again!!!!!

Luke from Mr. Rooter is one amazing young man. Recently, we got my 96-year-old mom home from a skilled-nursing center, and I was caring for her. I was washing sheets for her hospital bed. When I went into the basement to retrieve the sheets and put them into the dryer, sewage was bubbling up from a drain. This was 10:30 at night. I called Luke and he said, "Can't be there tonight but I'll be there first thing in the morning." And he was. He fixed it! Because he helped replace our old sewer line a few months before, I asked him, "What do I owe you?" He simply said, "No charge. Take care of your mom. She's a sweetheart." That's the kind of guy he is.

I called to have a technician come out and from 2:20-3:15 I was told two different techs would be here. I was first told that Brandon Smith was coming at 2:23pm was on his way. He never showed Then at 3:15 I receive another message indicating that Mike Clavin was coming. So I then got a telephone call from Crystal at 4:05pm that Mike was on his way. I called them to find out what is going on and Brittany accused me of being frustrated and she stated I don't know why the tech got switch or why you received a call from someone. She wanted to tell me that Mike was coming from Fenton, Missouri and he could be stuck in traffic. My question was from the 3:15pm time that he was on his way or the time Crystal called and he's on his way. She couldn't answer the question so I asked to speak with a supervisor. Is didn't tell me that all supervisor leave a 4:00pm she puts me on mute even though she asked me to hold, mute and hold are two different things. I hung up and call back and spoke with another rep and found out all supervisor was gone and she was the next best thing (REALLY)!! Needless to say no tech.

I had a technician, Story Hatchell, with Mr. Rooter come to the house on July 15, to give me a price to have the outside water faucet repaired /replaced. He looked at the leaking problem and said it needed to be replaced. While checking the pipe coming into the basement, he said he needed to look at the water heater and then told me it was leaking and wanted to know how old the house was. The water heater had nothing to do with replacing a water faucet. He then have me a quote of $650.00 to replace the outside water faucet. I have 2 other bids, one at $250 and one at $300 to replace this. What a rip off!!!! I paid his $59 service fee and told him to leave. He shoiuld have waived the service fee after giving me such an outrageous quote for the service requested. Do not do business with this company, unless you don't care about being taken advantage of with their rediculous pricing.

Great work but worker smelled like he hadn't showered in months. My whole house smelled like funky butt. Please make showering mandatory before you allow this to happened. It took two days to get rid of his smell all over my home.

Received a call within one day after speaking to Lowe's. Scheduled an appointment within several days. Derek Ham out of Cape Girardeau, MO was our servicing agent and arrived within the in between scheduled. He was very knowledgeable and at no time did we feel pressured. He was able to direct us to the size generator and what the difference was between sizes. We also inquired about financing and he showed us several options to best suit us. He also showed valuable clips of what the company is about etc. after signing the contract we were scheduled for the installation of the generator two days after. It was installed, tested and ready within 3 1/3 hours. Very impressive.

Had a basement backup and was told they could get here the next day. When it got to be late afternoon I called and was told they had tried to call multiple times and they couldn't make it until the next day. Had my phone all day, no calls in the log from them. Was pretty mad as it was probably too late to get another company without paying emergency fees. I called Flow King and they were here within the hour, and were very reasonably priced. I highly suggest calling Flow King.

I requested maintenance service from Only Water because the system we had installed (Leaf) wouldn't answer phones. Only Water came out in one day and fixed the problem within 10 minutes. This is what the previous contractor should have done! Ask for Sean. $99. was great price especially piece of mind! Thanks Only Water!

Went above and beyond to figure out the issue. Very impressed! Thank you!

The installation technicians did an amazing job. I had them replace my toilet with one that was very difficult to install. It sat close to the wall with two inches available to insert your arm and reach in to install / tighten the bolt. I have no idea how the technician contorted his arm to install the bolts. The two technicians were very polite and professional. The communicated their arrival time and explained what they needed to achieve the impossible task. I would strongly recommend them and will be requesting their service in the future.

Very reasonable pricing and great thorough job done. I’m a details guy and some would say very had to please. Jourdin did a great job and satisfied my follow-up requests quickly.

Jourdin Rivera and Mike Horton did an exceptional job in getting my sewer drain in basement unclogged. So pleased! Great customer service. Thank you so much for getting this done.

Came right away. Worked quickly.Solved problem.

Mason & Brandon Was Great & Profesional

AN UNTRUSTWORTHY AND UNRELIABLE COMPANY. I WOULD NEVER RECOMMEND IT TO ANYONE.

Masen, was very nice and explained things well

Expensive……but a gentleman and did fast clean work!

Masen was professional and completed the service in a timely manner

Could not dream of better service. The absolute best bang for your Buck is zoom drain.

My whole basement would be flooded if it weren’t for Zoom drain! 10/10 excellent service!!

They were nice and they Explain everything will ! Skilled workers did great work