Constraction reviews in Gladstone, Missouri
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Carpet Corner in Olathe helped my wife and I pick out some carpet for our basement. We went with very high-end carpet (15k) for our main basement room and a small bedroom attached. This carpet was showing seams very badly. After 3 months of Carpet Corner employees coming out to "fix" said carpet we still have very visible seems from up to 10ft away. After being told this was normal, and they aren't willing to do anything to corrected it, I've concluded that Carpet Corner doesn't care about customer satisfaction. I will be paying for another company to correct the problem or install new carpet. I highly suggest finding another business for your flooring needs.
Official response from representative 02.09.2022 20:19Hello Jason. I am sorry you are not satisfied. Apparently we failed to set realistic expectations. We cannot and do not guarantee invisible seams. We do promise to deliver quality workmanship and we believe we have done that for you. -
Before I get into the details of my review, I want to point out that Daniel Parker was by far one of the most pleasant, humble and hard working individuals I've had the privilege of getting to know in my life. Christian Brothers is lucky to have such a great employee and better person that serves Christian Brothers Roofing as if it were his name was on the business. Save yourself a lot of headache and hassle and call Christian Brothers First. I know I certainly will be from now on for any of our home or business needs. I would also like to point out the great work and professionalism of the install and tear down team. They were all very respectful and careful not to damage anything on our property. It was amazing to experience how hard those folks worked. Before I called Christian Brothers for a second opinion on my roof condition, I couldn't have asked for a much worse experience with my insurance claim. Ultimately Daniel helped us navigate the complexities of the roof repair estimates and helped us get approval for a new roof. Daniel gave us frequent updates and always returned our calls/texts/emails diligently. An example of this - during the new roof teardown and replacement he gave us multiple updates (by video!!) of the progress. I highly recommend Christian Brothers to anyone who could benefit from their services
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I have hired CBR for 2 leaks and just got an estimate for a 3rd problem due to wind damage on the roof of my deck.
One leak was a repair all the way down to the wood. They were professional and did a good job, but over that winter, something happened and the leak started back up again the following spring. They came out and did more sealing around the furnace exhaust pipe and that fixed it. There was no extra charge for coming back.
The second leak in my mobile home roof they were able to repair easily in a few minutes. We have had no other leaking in either spot.
Ryan has been great to work with in figuring out the problems and what needed to be done. He has been honest and helpful and has explained the what's and why's to fix the problem areas. In the work they have done for me, Ryan shows he cares about doing jobs right, not just put a bandaid on the problem, especially when the problem was created by the things not put down right in the first place by someone else. -
Went into the store in search for carpet.. I thought this carpet was nice so asked for the cost from.the associate Bruce. His quote was $8.69 sqft. which was the amount on the price list so i'm good with that so he says for 75 sqft $901 installed then $539 carpet and padding only. So I said sure can you give me a quote after he told me it takes 3+ weeks to get in so we go to the computer it gets interesting. As we get to the computer the listed cost of $8.69 is different then what was in the computer he says the price listed is wrong I have to charge the computer price not listed of $12. He goes to say my eyeglasses are foggy etc. Sir that doesn't change the listed price that you should honor. Well why would I do business here? Customer service and honoring the price listed on the shelf keeps customers. I liked the carpet tho sad service and integrity
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This is my second experience with Christian Brothers Roofing. When I got my roof redone about 5 years ago I wish I would have used them! But they have been willing to come out and check spots that were leaking. Last year my roof was leaking due to the lack of caulking which caused rain to come in my kitchen. Daniel came in and added caulking and the leak was fixed! Today he came and checked out a spot that could have been leaking into a bathroom. He took pictures and showed me that my roof was in excellent condition. He did add some caulking to an area to could be leaking into my bathroom.
I am so impressed with the professionalism of this business I would refer them to anyone looking for a new roof or needing repairs. They are professional, friendly and honest! -
Excellent service!!! Quick to respond, friendly and thorough! I highly recommend this company. They came highly recommended from several friends, and now I know why! This is exactly how a business should run and conduct themselves! Way to go Christian Brothers!
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Wrote a review 8 days ago bc I woke up to my bathroom ceiling leaking. Scott H (owner) came out to check out his employee's repair job from 17 months ago that was supposed to have fixed the problem. It wasn't fixed (obviously... it leaked again). But he took ownership; sent another guy out the next day and fixed it. Just now updating my review bc just had a heavy rain. Appears to have been finally fixed. Thank you.
Official response from representative 01.05.2019 17:45Yen, we hope we're able to turn your experience around! Please let us know if there's anything we can do. We look forward to helping out. Thank you, Scott H., Owner -
Christian Brothers Roofing installed my roof in 2012, and this morning I called them to ask for someone to come out and inspect the roof for an access point for raccoons that keep coming into the attic. Adam came right out within a couple hours, inspected the roof, found the access point and took pictures of it for me--all at no charge! Thank you Christian Brothers Roofing, and Adam, I am so grateful!
Official response from representative 09.04.2019 15:33Jodi, glad we could help you identify the "front door" of those pesky raccoons! We're always happy to lend a hand. Let us know if there's anything we can help you out with in the future! Thanks so much, Scott H., Owner -
Came by and spent a good deal of time inspecting as well as sealing off the vent margins. No work was needed in the end. Appreciate the fair assessment and extra effort made.
Official response from representative 22.03.2019 18:18Eric, you can always count on us to go the extra mile and also give you the fair assessment you deserve. It was a pleasure to work with you. Let us know if you ever need help again in the future or if you have friends or family who would appreciate the same level of service. Thanks so much, Scott H., Owner -
I was gullible and let them have a copy of my insurance claim. Wow, it was to the penny the same amount for my roof. My roof cost about $3000 more than my neighbors did a year ago. (We all have the exact same roof with the same material required) Shane tried to blame it on the Hurricanes but I pointed out that the two he mentioned had not occurred before my paperwork. Shane then told me that my niegbor may have gotten a discount. I want the 1/2 price roof discount too. My advice is don't sign any contract and never let them see your insurance documents. This is a big scam to work it that way. They never actually gave me a quote until they had my insurance documents. Ihope to helps the next person to avoid my mistakes. DONT LET THE, SEE YOUR INSURANCE CLAIM!!
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From the initial phone call, to the worker who did the task, everyone was exceptionally professional and friendly. Scheduling was a breeze and they were on time. The contractor who performed the work (Daniel) was very professional and did a great job. Highly recommend.
Official response from representative 25.03.2019 17:07We are really glad you are excited about your roofing experience, Steven! Daniel is a hard worker and cares deeply about his customers. I really appreciate you noticing and taking the time to express your satisfaction. If you ever need anything in the future, please let us know. Thanks so much, Scott H., Owner -
From the measurement to the installation everything was a breeze. Top quality product. Adam was our salesman. What an absolute delight! He was knowledgeable and friendly and made sure our carpet project was on schedule. Will use again for future projects and highly recommend Adam as a contact.
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Had used previously for repair, all good. Unfortunately second time was not a charm. We had received quote from them for another repair but hadn't gotten firmly on their schedule. This literally was crossing of wires between 2 of their employees and my husband & I. Whatever. No harm no foul.
Jen from their billing department called, left msg that she needed to hear from me to settle up outstanding bill, to avoid going to collections. Mind you no work had been done. Called her back to clear up any confusion. Figured she'd say oh whoops sorry, no big deal, we'd go on with our respective days. Instead she was super adversarial, said she'd look into that, but did I want to get on calendar or not, she needed to clean up her books.
I asked repeatedly for her to confirm that there was indeed no outstanding invoice and nothing was going to collections since no work had been done. She refused. Since we'd done business with them before, had good experience, I reached out to my previous point of contact via email. He did respond apologetically quite promptly, said he'd look into. That was in June.
Guess Jen can clean up her books now as we won't be doing business with them anymore.Official response from representative 26.03.2019 22:12Sarah, we sincerely apologize for the miscommunication on our end. We would never charge you without doing business with you, and we are very disappointed to have lost a valuable customer. We hope you'll consider giving us another chance to provide the excellent service that you were used to the first time. Thank you, Scott H., Owner -
Every person we worked with was completely professional, friendly, and actually cared about how everything went. Years ago, we had them come check after a hail storm and they said we did NOT need a new roof or even a patch job. (Others would've made a point to charge us $). When we DID need a new roof recently, they made everything SO easy that it took the stress out of the process. They made sure we knew what to expect every step of the way and made sure afterwards, that we were totally satisfied. I've referred family, friends, and neighbors to them and will continue to do so confidently!
Official response from representative 26.03.2019 22:06Jody, getting a new roof installed can be a stressful process, so we're just glad we could help take some of that stress away for you. We believe in transparent communication so you stay involved every step of the way. Please let us know if we can ever do anything else for you in the future! Thanks so much, Scott H., Owner -
Just had two very professional carpet layers visit my home and I must say how impressed I am with their work! Beautiful job. My situation was unique in that I had to be able to match the existing carpet for a bedroom install. Also they had to find two pieces - from the existing carpet in the same bedroom - to replace the worn hallway carpet. They did a great job on both. I'm so happy. I'll now be able to live with my carpet until I can afford to replace. Kudos to Jen for the good match!
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Initially I was impressed with the service and the prices seemed reasonable, with no hidden fees. The sales representative I dealt with, Jenna, at the North Oak location told me that there was no fee for furniture moving as long as I removed the "knick knack" type items, and also that there was no fee for carpet removal. My father was in town and was at the store with me when we asked about these fees, and we both remember when I stated "So the carpet is $1.99 a foot and there are no other fees" to which she responded "yes." When I got the paper quote, there were fees for furniture moving and carpet removal. I called her and reminded her of what she said and she told me, multiple times, that those fees cannot be taken off of the invoice.
I understand that sometimes people can misspeak, but that isn't the customer's fault. I can understand there being other fees, but don't tell me there aren't any and then add them anyways. That isn't right.