All reviews for Johnstone Supply

They don't sell to the general public.

Didn't even offer any kind of help when I walked in. Bad for business

Woke up Saturday at 5am 15 degrees out side 55 in my house. Call a friend who owns his own h/c business he comes out and finds problem. It’s a safety switch call Johnstone because they are the only place open on Saturday and they have the part then tell me they won’t sell it to us because we don’t have an account thanks a lot now I get to freeze til Monday when trane opens. Unbelievable 15 outside and these guys won’t help me out.

My 76 year old mother lives near the Independence office. Her capacitor went out...it was 90 degrees in her house. She is a cardiac patient, quintuple by pass and breast cancer survivor. Stuck to their guns about wholesale only. Directed us to Kansas for a capacitor. I fully understand freon...full units...but come on...for simple parts in emergency situations? Read a similar post but only in the winter. Mankind has become so horrible to each other! Zero compassion and empathy. Needless to say I crossed paths with a person who restored my faith that the average hard working people make the good in the world! He will be repayed 10 fold I'm sure.

The customer sucks! And it's just the Independence location. They don't wat to help, just make excuses on why they can't help you.

Dude straight up hung up on me when he asked if I had a account. Said we can't help you without one..hung up as I was trying to ask him how I set up a account with him....

Totally understandable that they won't give out pricing without an account but they won't even tell you if a part is available unless you go through the time and trouble to fill out their acct paperwork. They're not trying to win hearts. With this kind of policy before you're even a customer I can't imagine what other unhelpful policies they'll spring on you when you are a customer.

It took them four years to reply to a one star review just goes to show how long it’s going to take to get to the customer service when you actually need something. And they replied to me was they’re not open to the public while I’m not the public