Appliance Repair reviews in Kansas City, Missouri

Brian Gray was very professional and very helpful in explaining everything that he did and everything that needed to be done to keep the dishwasher working to the best it can. Very pleasant and punctual!

Fast and Friendly Service! I called and spoke with Forrest - even though I wasn't sure exactly what I needed for my freezer, he was patient and knowledgeable and stuck with me to solve my problem. Highly recommend!

Conducted site survey and assisted in the installation of a Ventless dishwasher. Very knowledgeable, professional and friendly technicians. Well satisfied and will definitely use this company for repairs and service work on this dishwasher and other equipment.

This is the best company if you need anything done. They are timely and care about their customers. Chris is who I primarily work with and he bends over backwards to get us taken care of.

Jesse came and took care of our fryer asap! He had to replace our ball valve and got it done right and in a timely manor. Super solid service!!!

The Parts Dept.has gone above and beyond for any parts that I have requested.The Service Dept. has also gone above and beyond, steering me in the right direction to repair any pieces of equipment that I have taken to them in the most cost effective manner. No repairs are ever done without a complete explanation of exact repair needs. I would recommend them to anyone.

Danny has been working on the kitchen appliances at my work he was very professional easy to deal with he explained different issues to me in a way so I could understand what was going on with our equipment he was great hope to have him back for any future work we may need done !

When I saw Doug Pearsall walk in I knew my troubles were over!!Doug has serviced many a Rationale for me over the years and has never failed to fix the problem. All of our software is now up to date and we are back on track!! Doug ROCKS!!!

The technician Danny Machado was great! Found an issue on our oven while doing a different repair and fixed it for us. Really friendly and knowledgeable.

Quick & timely response to fix two ovens & keep our kitchen running. Lead technician Robert still took extra time to answer my questions when he finished.

Called on a Friday, authorized overtime service call. No show no call all weekend. Called on Monday- nothing. Called Wednesday morning- finally @ 11:30am (lunch time) a service person showed up at our restaurant...as we are running pizzas through our pizza oven...and states that he can't just wait around while we cook our pizzas and states he was instructed to leave. It takes 6 minutes to run a pizza through. I will never use this company again. I will add, the customer service staff (phones) are very friendly & pleasant to deal w/. Although there was definitely a ball dropped somewhere over the 5 day window.

Received preventative maintenance from General Parts for our Walk in cooler. The technician (Doug) came in, assessed the issue, fixed it in a timely manner and was in out without disrupting any service from our business. Will definitely continue to use them in the future.

I went in there to talk to a parts person to ask them about some parts and he barely put attention to me. I tried to explain what i needed and showed him some pictures and the model number of the unit and he said to give him my phone number so he could look it up as soon as he could and call me back. Its been a week and half so i called and ask and they didn't know nothing about it. They told me to come in again and they would be able to help me, i went there again only to be told that they can't help because all the parts guy were gone and it wasn't even 3:00 o clock. It must be just my luck or they are pretty incompetent when it comes to helping a regular customer. I think kelly was the one that took my number and just threw it in the trash once i left. What a waste of time.

Service tech Jesse Slanez provided incredible knowledge and service in helping us get our equipment set up for a new restaurant. His guidance saved us from making several potentially-costly mistakes.
Thank you Jesse!

What a rip off!!! I lugged a cooler down there to them to save a little money. They charged me a decent amount to take a look at it. They told me the compressor was the shot and wanted $1500 to replace it on a $1700 cooler. I cut my losses and got a different cooler. I recently needed work on a different thing at my restaurant and while Lloyd's was repairing that I asked them to take a look at. Fixed in 10 minutes. It needed a few things but not a new compressor and for no where near the outrages quote of $1500...

At Santa Marta, we have been using General Parts for our commercial kitchen equipment for years. No matter what the problem, General Parts is always there to fix what we need. We could not succeed without them being there to hold us up along the way! Thanks for all your hard work!

i had called general parts asking about almost obsolete equipment. they were able to troubleshoot from the phone and order parts. when they arrived on site they were very curious and assisted us with other make and models at the facility. This team was great! from the coordination to the actual visit. I will be calling them again

Horrible company, called and set an appointment for an in warranty repair. Nobody showed up for the appointment. Called again, they apologized gave me an excuse, and set another appointment. Guess what, nobody showed up AGAIN. After three weeks, of excuses and apologies a technician finally showed up, just to say he couldn't repair it, until the necessary part arrived and it would take an additional week for shipping. I called Maas Mechanical, and had my refrigeration unit repaired within 24 hours. Had to pay for it, but at least it works! PS- nobody ever came back with the necessary component, I never called to cancel or informed them I already repaired out of pocket. As far they're aware I'm still waiting for them to come fix it.

We called General Parts to look at a commercial oven. We received a quick response from a tech. Brian Gray made it out and had us fixed up in no time! Very professional and polite!

Brian and Alfredo were awesome. They came out and fixed our equipment that a previous company screwed us on. They were fair and fast. Extremely nice guys too.

A refrigerator at our restaurant went down and Danny Machado serviced us in a timely and professional manner. Got the job done super fast even with having to order a spare part. Would highly recommend his services. Thanks, Danny!