Chimney reviews in Manchester, Missouri

Decided to purchase a broil king grill here instead of a chain big box store. Yes Peggy, we are regrettably in the rube StL metro area, your employees shouldn't act like they don't need the job. The lack of cognitive ability from the salesman to the follow up regarding warranty coverage is non existent. Ended up purchasing new castor wheels from a company online from Pennsylvania, had the part in 2 days. Random screws fall out. F&G couldn't care less. Now in the market for a pellet stove, Home Depot here we come.

They were punctual, clean and thorough. The staff and installers were all friendly and helpful. Worthy of a five star rating.

I can't say enough good things about Fireplace and Grill Center and, especially, Matt, the store manager.

We called hoping to schedule a maintenance appointment because I was having trouble getting the pilot light on our ventless gas fireplace to stay lit. Instead of immediately pushing a service call, Matt took the time to ask thoughtful questions, helped us identify exactly what kind of fireplace set we had, and even sent us a video walking us step-by-step through how to light our specific model.

He told us to call him back if it worked so we could potentially save the cost of a service visit -- and it did! When we called back, Matt didn't stop there. He went on to give us incredibly helpful guidance on proper cleaning and ongoing maintenance, explaining things clearly and patiently.

On top of that, he helped us identify the right modification for a remote start we're considering and even checked whether they had it in stock. The level of care, honesty, and expertise was outstanding.

This is the kind of customer service you rarely see anymore: knowledgeable, generous with time, and genuinely focused on helping the customer -- even when it means not making a sale. We will absolutely be returning customers and will recommend Fireplace and Grill Center to anyone without hesitation.

Thank you, Matt, for going so far above and beyond!

In February we had a fireplace repair company out to repair a malfunctioning direct vent gas fireplace unit. That crew told us it couldn't be repaired due to its age and the lack of availability of parts. They then quoted us $10,000 for a new replacement unit. On March 11, we had a crew out from The Fireplace and Grill Center. We told them the findings from the first company. They told us they would have whatever parts were needed for the repairs, if any were necessary. They inspected the fireplace unit, cleaned the igniter, and started it right up. It worked perfectly. They also showed us a feature we didn't know our unit had , and gave us some pointers on how to run it more efficiently. All for the cost of the service call. We will definitely be using The Fireplace and Grill Center for our fireplace maintenance or repairs going forward.

I recently purchased a house and was lucky enough to receive the gift of gas logs as a house warming gift. Our family has been using Fireplace & Grill Center for years, so we decided to check them out and see if I liked any of the designs.
I ended up finding one that I liked, but they have a ton of options you can choose from. I wanted a simple option that looked real, but not super over the top.
The staff member Matt was helpful and helped us plan installation/ figure out logistics.
Install went smoothly and the logs look wonderful. Super happy with our outcome!

I was going to give a one star review due to terrible customer service at the main store on Manchester. Luckily, Steve A. from the Westport location saved the day and helped us out. Thank goodness for Steve. He was helpful and nice.

We went to several other well known Fireplace centers. The other places gave us misinformation and steered us to more expensive units that were not applicable to our needs. Steve impressed us with his vast product knowledge. His enthusiasm rubbed off on us and resulted in us being excited about our fireplace purchase. We found Steve by accident, you can ask for him on purpose.

The worst customer service ever!!! The salesman in this store was rude and disrespectful. I would not trust them for any purchases or services.

I bought a set of gas fireplace logs this past summer and had them installed. That went great but it's been for months before the weather has been cool enough to use them. I needed a refresher course on how to light the pilot and the logs. The folks at FCG were more than happy to help even months after the purchase.

On July 15, 2023 my wife and I came to order custom outdoor stove furnishings. We were quoted a price and told I will collect payment on the items that we were purchasing in store and that our items to be ordered would be paid upon delivery. We specifically asked, do we need to have it delivered or do we have it picked up and how do we pay for this outstanding order. We were told we will contact you in two weeks when the material gets in. It's been now three weeks and we call for an update and the rudest salesman we've ever experienced stated that there was no record of any of our transactions or quotes. We have his numbers hand written on the document for the final price. Not only did they not order the material but now they are trying to charge us more because they "would've never agreed to something like this." We would've paid in full at the store, but we were told multiple times we will pay once the material gets in. Now they are making us wait - missing our deadlines with our contractors and now they are stating they can't agree to the price because there's no way they would ever agree to that arrangement. The salesman is now playing like he has no idea what's going on
and is acting like he never met with us. This feels like the biggest bait and switch there is. Let me call you on a price today and when we call back in for an update, you're going to quote me a higher price with no material order placed because you want more money.

We bought our fireplace from here. They were so good to work with and very helpful to us! We would definitely recommend them to anyone purchasing a fireplace, they really know their stuff!

I called to request service on our gas fireplace. When I explained the issue the very friendly woman on the phone asked if anyone in our household was mechanically inclined, and I said yes. She then explained that our issue was very common and extremely easy to fix and described how to do so. She also made a service appointment and asked me to call and cancel it if we were able to take care of the issue ourselves with her instructions.

She was 100% correct and the issue was fixed in seconds. This showed their expertise but also their dedication to customer satisfaction. They could have easily had someone come out and charged us a service fee, but they knew it was unnecessary and were willing to troubleshoot for us. We will definitely be using them in the future for all of our fireplace and grill needs. Very impressed.

Steve R. was so incredibly helpful and quick with answering my questions and getting me a quote. Highly recommend!!

Initially disappointed with customer service. Owner intervened and has resolved the issue to my satisfaction. Thank you Dean

Matt helped us find the exact grill we were looking for at a price that couldn't be beat. I got the grill home and had some questions regarding setup. Called the store and Matt swung by within 20 minutes and had me up and running! Amazing service, couldn't be happier.

Helpful and nice folks here, have been in many times. I love stopping in when I have anything hardware related.

The post natural gas grill we bought here 10 years ago needed a major refresh. We returned to the store thinking we would need to have the whole unit replaced ($$$).

The salesperson instead suggested getting replacement parts. Voila! Instead of spending nearly $1,000, we got the parts we needed for about $120. We greatly appreciated his honesty and guidance on how to maintain the grill. He knew his stuff!

After trying to troubleshoot and fix a gas fireplace that had a low flame for months, I walked into this store and two very friendly and experienced people jumped to help. I showed them pictures of the unit and described the problem; they gave me two good options and explained fully the pros and cons of both. After making a decision, they then walked me through exactly how to instal the new pilot system. 1 hour later...... problem fixed! These people are awesome!!

After totally being ignored a few weeks ago by a similar store in Ballwin, I walked in here near closing on a Sunday afternoon and had fantastic service. Within twenty minutes I walked out $500 lighter and thrilled with the customer service.
Spend your time and money here; avoid that place in front of Target in Ballwin.

Great place! Extremely knowledgable and friendly staff.

Stopped in with the wife on a Saturday morning. Had a question about an issue with my Weber grill that could have turned into a sale of something but instead yielded a referral and a recommendation for dealing with the manufacturer.