HVAC reviews in Pleasant Valley, Missouri

Troy was excellent, he was very efficient and answered all our questions. He was friendly and respectful. He installed a 240 electrical line. We would call again with any of our service needs. Thank You Troy. Marv and Sharon

I used this company last winter and at the time I felt satisfied. I had another problem with the same unit this last week so I called on them again. This time the estimate was extremely high. I felt I needed to look into another opinion. I am super glad I did bc it saved me a ton of money. CM Moses bid was for $2231.96. The quote did not indicate labor vs. cost of parts. I asked them for that and was told they don't/can't do that.

But the biggest problem was they gave me a wrong diagnosis of the problem. The actual repair ended up being $375 including a couple of hours of labor.

If you can't get an itemization of labor vs. parts how can you trust what you are paying for? It could be a simple-to-deal with part that doesn't cost much but they're charging you a lot of money for labor. I would never have my car repaired without knowing the cost of labor and the cost of the parts.

I'm now very suspicious of what I paid for last winter especially since it's the same heating unit. Who knows? Either way, I won't work with a company that inflates/lies about a needed repair and is not transparent as to what they are charging me for.

Edited: Just keeps getting worse. While having my generator serviced by a local authoritize provider I was told that Generac has no record of my Extended Warranty. Yep....had to speak to (no affect, borders on rude - Jennifer). She was quick to tell me Sarah was working her position at the time of my purchase, but she would check into it. Somebody please rewire Jennifer....just nice should be part of her training and then move on to identifying with customers having problems. I recall getting Extended Warranty solicitations from Generac shortly after my installation and the Mose office told to just ignore them because I had an Extended Warranty. Now Generac says I don't. I really don't know how this company is getting a 4.9 Google rating. See my previous experience below. Administration = F Grade

Amended review: I tried for 4 days to get a receipt after spending $13,000 plus dollars on an install. I have written and I have called. Multiple emails went to Sarah and a phone call as well. Today I reached Jennifer and was not impressed. I told her my frustration about trying to get a receipt over the last several days. You could tell she could not identify with the frustration and without any affect said I will send you one in the mail tomorrow. No word of apology, no word of let me check on it and see what happened. I can only hope that I do not need to go through the office to arrange service or something more severe. Getting a receipt should not be this difficult after a major expenditure like this.

Clark, Matthew and Chandler worked as an efficient, expeditious and synchronized Team. There was no chatter as they almost silently went about their individual task installing my Generac Guardian 18 kw generator. They took time to show me what I needed to know when they were finished. I was so impressed that I bought the C M Mose maintenance agreement after Matthew explained logically why it is best to have one. BUY THEM LUNCH!

Chris Trail did a great job doing the annual service on our generator
He showed us pictures of all the things he did and what the service included. He was courteous and thorough. Kathy and I are happy with your company.

I can't, unfortunately, remember their names. However, they did an excellent job!! Very professional and knew what they were doing. They didn't even mind my Irish Setter greeting them! Highly recommend! Thank you!!

I'm grateful to have a intelligent tech that diagnosed my furnace issue and easily resolved it, resulting in a fully operational furnace.
This company is definitely on my list to call for assistance again and considering the age of my furnace, it'll happen.

Cornelius serviced and repaired our furnace and did an exceptional job. His knowledge and skills were top notch. He was very polite and professional and thoroughly explained in detail what he recommended for repair.

It was VERY cold. Wind chill was in the single digits and I let my Generator maintenance go WAY too long. Chris came out and showed me everything important about my Generator. He was polite and courteous. Cleaned up everything and made sure it was running properly... will definitely recommend CM Mose and Chris to come oit and workmon your Generator....THANKS CHRIS and CM Mose & Son.

Technician was very friendly and helpful. Was able to diagnose the problem and repair my furnace. Left the area around my furnace clean and answered all my additional questions. I wouldn't hesitate to use the same company/technician again.

Rick Bradford was an absolute pleasure! He showed up early, was prepared for the appointment and was able to get us on track with our heater. It's wonderful to have someone personable and funny on appointments like this and his recommendations and know how were helpful and didn't feel like just a sale.

The electrician Chad was very helpful and knowledgeable. My house is old with an electrical system that is outdated. We talked at length about what I was wanting and his recommendations were spot on and welcomed. The appointment was just an initial estimate. So I am unable to speak to the work yet.

Chris Trail was here to service my Generac generator. He was timely, very professional, and took the time to explain things and answer my questions. He truly understands what good customer service means.

Very quick response for a plumbing issue. From the first contact to the service tech arriving. all were very friendly and cordial. Excellent work and quickly addressed issue and corrected leaving a very clean area behind. KUDOS TO THE STAFF AT C M MOSE. DEFINITELY WILL USE AGAIN

Jesus and Josh arrived right on time and I was greeted with excellent customer service. They took the time to answer all my questions and treated me like a person, not a number. I highly recommend C. Mose & Son.

Troy was so kind! Got here same day, found the issue, got a quick and reasonable quote and went back in the basement to turn a heater off for me because my husband had left and I don’t like going down there. 10/10 will be using for the repairs and will be using in the future.

Chance Ledbetter did a great job performing maintenance on my home generac generator. He was there when he said he'd be. He answered my questions well. I like how easy CM Mose is to work with, especially with texting which makes it convenient for me. Thank you!

Chad was excellent from the bid process forward. I appreciated that not only did Mose not charge us for a bid, but Chad went out of his way to recommend the most affordable solution for our EV. Other bids did not bother to do that. The work was done efficiently, and everything is working like a charm. Thanks so much. Will definitely call you again.

Great experience with Josh Samrany from CM Mose. I arrived home after the Thanksgiving holiday (after 6 PM) to find my heat was out. Josh was able to get it up and running with 2 hours of me contacting CM Mose. Later that week, when he had the parts for the long term fix, he let me know when he would be there so I could minimize my time away from work. He was a good communicator, happy to show me the issue with furnace, and thoroughly explain my options.

Troy was great. Very professional throughout the entire process. I had an electrical panel replaced and a sub panel added. His team also installed a few additional electrical outlets and two lights. They explained things well and listened to my wishes. Troy even discovered there was no grounding rod on the previous panel and ensured one was installed. Overall I am very happy with the work and feel confident it was done with the highest quality. Thank you Troy!

Jesus did a phenomenal job today. He was punctual, affable and incredibly knowledgeable. It was evident by his insouciant attitude and performance that he truly loves what he does. Five stars and two thumbs up for Jesus!

Sean was phenomenal at fixing our gas line in our fireplace. It was definitely tricky but he never once got frustrated. He was able to knock it out with a little backup assistance from his coworker. So polite the entire time!