Elevator reviews in Saint Louis, Missouri

Just received a call this morning from Kirk that this company does not want our business any longer. This is after we've already received the plans from the Structural Engineer, we have permits in the works, and are working with the general contractor. The reason they are pulling out is due to some emails from our Structural Engineer who was looking for information on the total weight for the plans and was not receiving an email response answering this particular question. We are the customer and even though we assured Kirk that the plans were done and he did not have to communicate with the structural engineer, he still did not want our business. We have cash in hand and have a 12-year-old son in a wheelchair and this company did not want to move forward. We are now working with another company however even if this company would come back and offer their services we would not want to give them any money. Buyer beware!

Beware!!! This company has deceptive business practices. My home elevator broke down 1 1/2 months ago. They came out and said it was due to lightning damage. That was it. They did not tell me if this would be covered under warranty nor did they give me a written estimate on the cost of repair. Fast forward three weeks later, they show up without any notification. They waste 1 1/2 hours and do no repairs because they did not have right parts. Again no communication on cost of repair. Finally an additional three weeks later, they again come out without proper notification. The technician begins repairing the elevator despite us asking for a written estimate prior to work starting. After the work was completed they give a bill totaling more than $1400. Naturally I was upset given the lack of communication from them. No written estimate prior to work nor proper notification of appointment times. Their solution rip the parts out of elevator that were installed. Office staff is rude. Needless to say, I will never use this company again.