All reviews for Action Rooter Sewer & Drain, LLC

Chris and Mark came out and did a great job when I was having problems with my bathroom sinks and toilets. They even tightened up a wobbly toilet that I didn’t think to mention! They were right on time and got the job done quickly. Everything was covered by my home warranty service, so I didn’t even have to make a payment at the time of service! I will be using Action Rooter in the future, and will recommend them to my friends!

We’ve been using Action Rooter for Years! We’ve had everything you can imagine repaired and I always request them! Busted pipes, toilets, main shut off valve replacement, garbage disposal, faucets, water heater! They have been same day service many many times and saved us on Christmas Day even! We are so happy with the friendly and accurate service we receive! Thank you Action Rooter for being so awesome! You may not wear capes but you sure have saved us throughout the years!

I have a HSA home warranty and have had Action out twice for two different issues. Jack, the owner, is very knowledgeable when it comes to working with home warranties and he does a great job. His plumber, Mark is very nice and personable as well. I would recommend and will use them again.

I've used Action Rooter several times, and it's also who my home warranty company sent out. They are always professional, and show up during their scheduled time frame. I've always gotten a heads up call. Jack the owner even calls to check to make sure everything was done right. Anytime my warranty company has to send someone out for plumbing service, I always request Action Rooter. They're just good people and they are fair on their pricing.

Having some problems with our water heater so we called Jack at Action Rooter. They came out and got it working again but said it would need to be replaced pretty soon but did not charge us for the service call. Couple of weeks later and its back causing problems. One call and they were there the next day to replace it. Great service and prices.

Called to check on septic extractor pump replacement and was quoted a price. He then went on to explain that if I was able to complete the work I could save labor money. He basically walked me through the process including what parts were needed. Great service and knowledge. I would recommend based solely on the fairness and treatment in one call. He did this, I believe, out of kindness and fairness.

Terrible company. Completely clueless, all good plumbers got the sense and quit..... Call De long or United save your self a lot of time and money.

First appointment was a no show next 2 appointments tech was 2 hours late during install took multiple smoke breaks to add up to a 7 hour install on a water heater that should take 2-4hours

The owner of this company showed up to my house and lied to me. Told me it was the septic causing the clog didn't even look in the house. Wanted 1700 to fix. I called another company, they came in the house and unclogged the clog for 190 dollars. Had nothing to do with the septic tank Do not use this guy he is a crook.

Showed up without setting an appointment. Was unable to fix my problem then because I was at work. Showed up again a week later without setting an appointment, then claimed I had set one. I was scheduled to work and would not have set it for that time. Accually scheduled an appointment. Its been over a week since that scheduled time has passed and the plumber still has not showed up.

DO NOT USE.... Went through my home warranty hsa. I did not get a choice in the plumber hsa assured me they were licensed guess what only there one plumber joe was and he doesn't work there any more...... I had sewage backing up onto my house the snaked the main line and all was well or so we thought one week later same issue. Call them out again they said there is some sediment build up and will have to run a camera $150. They tell us patio needs to be pulled up and a box inserted jack says he will call hsa for us all sounds awesome 3 weeks later 3 more back ups 1 so major our entire basement is ruined from sewage now going through my insurance..... we call hsa they haven't heard a word from jack many phone calls later jack doesn't respond or when he does doesn't know who we are..... finally hsa approves work is set for wednesday... but 1 of the 3 people that works for this sorry excuse for a company calls in sick they cancel..... we have been at a hotel during this part now because plumbing is completely useless..... Thursday they tell us they will be here first thing Friday morning guess who didn't show..... Thursday after noon jack had spoke with hsa and got order declined because work was outside foot print of foundation. So I called actual plumbers united and delong... both can out free inspection de long even used camera through entire house for free not 150.... issue is in side house.... was never outside...... the 150 we have them was a waste the 75 for snake was a waste.... the flood was pointless the 750 work they suggest outside was worthless all plumbing company's we called and explained what they wanted to do said they have no clue what they are talking about and avoid at all cost......

Thanks for leaving me without a cold side shut off valve when you swapped out my water heater for the home warranty service. Makes maintenance really convenient. And yes, it did have one before, I know because its on the floor where your guys left it still. And before you try some lame response, I install and repair water heaters on regular basis as a professional.

We have HSA home warranty and have two leaking drains. We had Jack come out to diagnose the problem and set a appointment we are on our third reschedule due to mix ups and no call no show on their end. We have again rescheduled an appointment for next week this now makes a total of a month wait for the problem to be fixed. Mean while we have no shower. We have already paid the $100 and if there is another cancel next week we will be reporting to home warranty. Kesha at HSA home warranty has been great and has promised to escalate the issue to possibly change companies if there is a issue next week.

Horrible, took 1 month to fix hot water heaters. I had American Home Shield as my warranty company I was trying to work this with. AHS blamed these guys, their chosen contractor, and their contractor blamed them. It took over 1 week for the technician, John, that came the first evening to even send the pictures and write up in to Jack, according to Jack. I spent hours trying to work with both with the final resolution to just take a pay out and fix the water heaters myself. Absolutely ridiculous and neither one cared about me, their customer. Left numerous messages for Jack on his cell phone with no response. Left numerous messages with answering service with no response. Finally Jack called again after over 2 weeks and he was still blaming AHS. He did inform me of the cash payout from AHS which they never mentioned, so I guess that is a plus for these guys but nothing else. Once he saw that I took the cash payout he contacted me a few times that day to set up the service. I called that evening to tell him I was going a different direction. Entire process with both of these companies was ridiculous. STAY AWAY!!!

If zero stars were an option...
I requested service through the insurance company over the weekend and Action Rooter Sewer & Drain confirmed that they would contact me on Monday to schedule an appointment. They did not call Monday. I called Action directly Tuesday morning and was told they would call me back shortly. They didn't call. I contacted the insurance company again Wednesday morning and asked if I could switch plumbers. They put me on hold to call Action, who apparently told them that they would contact me shortly. Five hours later, I have contacted the insurance company and am finally starting the whole process over with a new plumber. If they are too busy to come out, so be it, but not even calling to let a customer know for 3 full days is unacceptable and unprofessional.