Reviews of local pros in Springfield, Missouri

Our HVAC was installed by John’s Heating & Air in 2019 with the previous owner of our house. We bought our house in 2020. The inspection report didn’t note anything being wrong & as first-time homebuyers we didn’t know much to look out for. There are a lot of little things we’ve since noticed that were just done/installed poorly (like our refrigerant being slightly overcharged, no access being installed in the drain line so we could flush out clogs that may occur, blower motor being set to the wrong setting) but there was 1 HUGE thing they did wrong that cost us $1,700. They installed the refrigerant lines & condensate drain line in such a way that our water heater was completely blocked in. To be clear, the water heater was installed first, in 2015. We went to replace our water heater this year & found out we could not do it ourselves due to this. So we got quotes from several companies to remove our old water heater & install a new one & EVERY single company told us that they could not remove or install the new one without first rerouting the refrigerant & drain lines out of the way. Each company quoted us a few hundred dollars within $1,700 to do so - some higher, some lower. There was no getting around that bill if we wanted to get a new water heater. This is a BIG mistake for a company to make & honestly they should be liable but they won’t honor their warranty if the property is transferred to new homeowners after installation & I honestly don’t want them touching my stuff any further if this is the type of work they do. The issue is now fixed, $1,700 later, thanks to another company. They were able to use the same hole in the floor for the refrigerant lines but rerouted the lines around the door frame where the water heater is no longer blocked at all. They also moved the drain line. I’m not sure why John’s Heating didn’t do this in the first place. This is extreme negligence on their part at best. Do not hire them.

We called FTS for our spring maintenance. Trevor was very thorough and explained everything clearly. He took time to make sure our questions were answered.

Andrew was professional and friendly and answered all of my concerns. He explained what he was doing and seemed to genuinely care about my concerns and the smooth operation of our HVAC. Awesome all around!!

Courtesy. Professional. Was able to get our furnaces operating, even an old one that we were told wouldn’t work and had been partially disassembled by a different repair person over a year ago. Upstanding techs with this co. Thank you Andrew and Trevor for a job well done.

Technicians were courteous & professional...but company charged me $329 for a capacitor that only should cost $40--$60. Service/ diagnostic fee was separate ( on invoice). Called company to check with technician..as maybe he listed wrong repacement item on ticket...said no..it was correct. I called 3 other AC companies....all 3 told me that capacitor should only cost $30--$60 for that part. Hence...appears to me definitely a bit price gauging...charging customer $329 for a $40--$60 dollar part???

Trevor came out and was very knowledgeable friendly and helpful and very in depth with answering as many questions that my wife and I could come up with.

Cory arrived close to the scheduled time frame, even after being given the wrong house number. He called prior to arriving and again when the address given did not exist. That was our fault.
Very courteous and respectful. We had open communications and the matter has been addressed.
I have recommended that the hone owners consider contacting FTS for a quote to replace the entire system.

Jay took his time and went thru 8 options to remedy our hvac woes. Very knowledgeable and informative. We appreciate all his time and expertise.

We've had a long, difficult ordeal the past year with an HVAC system we purchased to replace a 20+ year old system. To be fair, FTS has lately shown concern and perseverance in their efforts to resolve the problems. It will be some time before we can be sure, but we are hopeful they have fixed the issues and that the system is now operating properly.

Trevor completed a complete system inspection. He was friendly and professional and treated my family and home with respect. I will continue to use FTS for my maintenance and repair/replacement needs for my heating and cooling systems.

Very professional answered all my questions and concerns. Did a great job and left everything clean when they left. They did a great job of working us in because of an unexpected outcome when our furnace was unsafe to use, but they got us worked in and the new furnace and AC up and going before the colder weather hit.

We were having an issue with our furnace so we immediately called FTS. Andrew came out and assessed the situation. A couple of parts were needed to get it up and running again. Andrew returned a couple of days later to finish the job. Our furnace is back up and running. We really appreciate how hard he worked to fix the problem. We will definitely refer our friends and family to FTS for their heating and cooling needs.

Justin was so very nice and explained what he was doing and why with every step he took and then made sure I understood what repairs were needed and the cost it would take. Very impressed with this company. Even when I called them yesterday, they got someone here today for me. Would highly recommend!

Corey did an excellent job today. He was here for maintenance for my air conditioner and furnace which he did very thoroughly and professionally and offered a few helpful suggestions and advice but was not pushy.

I requested an estimate on an upgrade for an air conditioning system. They were super prompt. They came first thing the next morning and they gave me an estimate that was very complete with an option of heating, cooling in or heating and cooling system. Thank you so much for your prompt attention.!!! Wonderful service!!

Our upstairs unit wasn’t working for a while. FTS came quickly and figured the problem and fixed it. Trevor was polite and professional. Him wearing shoe covers made me super happy!

They came for an inspection and spent 4 hours going over everything in detail and cleaning the parts. Afterwards, Andrew explained what he found and gave suggestions without being pushy on us to commit to anything. I would recommend them to anyone looking for quality service in the Springfield, MO area!

Trevor came out and did a thorough inspection of our HVAC system. He was very friendly, courteous, and respectful of our property. He is also knowledgeable and offered different solutions for some things if we should ever want to take advantage of them.

AC unit went bad. They sent our Corey to check and see what was going on. He got me set up with new part and the ac is running better than before. Good guy rockstar tech. Will definitely keep them on speed dial

We just had a new system checkup with Corey! Great service and such a nice young man to work with. He found a condensation line blockage we would not have known we had unless he had come for the checkup. All fixed and working good now! Thanks Corey!

Trevor was extremely helpful! He explained everything very well. He gave me several options, as I have an older A/C unit. A+++